10X Health SystemReviews of 10xhealthsystem.com

Reply from 10X Health SystemMay 19, 2025

Hi there, Our recommendations are personalized based on your unique DNA and the specific genetic breaks identified within the five genes we analyze. While it’s possible for two people to share similar results if they have the same genetic variant, that’s relatively rare. Your supplement protocol is tailored specifically to your individual profile. Some individuals may only need one supplement, while others may be recommended five or six—this all depends on the number and type of genetic breaks found in their test. If you’d like a more detailed explanation of your results and what they mean, feel free to reach out to [email protected]—I’d be happy to walk you through it!

Reply from 10X Health SystemMay 19, 2025

Hi Katya , Thank you for taking the time to share your experience. We are genuinely sorry to hear that your interaction with 10X Health fell short of your expectations, and we sincerely apologize for the frustration this has caused. At 10X Health, we are committed to providing every client with a transparent, high-quality experience, and we regret that you did not feel fully informed or supported throughout the process. While we partner with accredited laboratories that meet rigorous privacy, scientific and ethical standards, including some located internationally, we understand the importance of clear communication—especially around sensitive topics like data privacy and consent. We want to acknowledge that the consent form you signed includes details about laboratory processing locations, including our lab in Austria, but your feedback indicates that we have an opportunity to make this information more accessible and better communicated. We are reviewing our onboarding materials and consent protocols to ensure they are as transparent and user-friendly as possible. We’re equally sorry to hear that your genetic report felt impersonal and lacked the depth you were expecting. Our intention is to offer insights that support meaningful, individualized health optimization. We are actively sharing your feedback with our clinical and product teams to evaluate how we can improve both the content and clarity of our reports. Lastly, we’re disappointed to learn that your experience gave the impression of a sales-driven approach. That is never our intent. We strive to educate and empower, not pressure, and your feedback is a critical reminder to stay aligned with that mission. We’d truly appreciate the opportunity to connect with you directly to better understand your concerns and work toward a resolution. Please feel free to contact our customer care team at [email protected] Thank you again for your candid review—it helps us continue to improve and serve our clients with greater care. Warm regards, The 10X Health Team

Reply from 10X Health SystemMay 13, 2025

Hi there, Thanks for your feedback—we’re sorry to hear you feel this way. We want to clarify that the information you received is far from useless—your DNA doesn’t change, which means the insights in your report are lifelong tools for better understanding how your body works, especially when it comes to nutrition, fitness, and wellness optimization. To help you make the most of these insights, we’d be happy to set you up with a complimentary 45-minute consultation with one of our licensed providers. They can walk you through your results in detail and answer any questions you may have. As for the supplements: they are personalized and custom-compounded to your genetic profile, which is why they may differ from off-the-shelf products. That said, you're never required to purchase them from us. Your report outlines the ingredients and dosages, so you're welcome to source individual components on your own if you prefer. We’d love the opportunity to support you further and show you how this information can truly benefit you long term and we will be contacting you!

Reply from 10X Health SystemMay 12, 2025

Hi Samantha , Thank you for taking the time to share your experience with us. I want to start by sincerely apologizing for the frustration, disappointment, and lack of support you’ve encountered — this is not the standard we strive for at 10X Health, and I'm truly sorry that your journey with us has felt anything less than supportive and empowering. Your feedback highlights several areas where we fell short. We understand how deeply personal and important this experience is, especially when you're investing both emotionally and financially in your health. You deserved better follow-up, clearer guidance, and more empathy from our team throughout your process. Please know that we are taking this seriously. We will be reaching out to you directly to discuss your concerns and explore how we can make things right. Our goal is to rebuild your trust and ensure that you feel heard, supported, and valued moving forward. Thank you again for bringing this to our attention. We truly regret that this has been your experience, and we are committed to addressing it with urgency and care.

Reply from 10X Health SystemMay 12, 2025

Hello Ted , Thank you for reaching out. To clarify the situation: you placed an order online for a genetic test with us and we promptly shipped your testing kit the following day. Shortly thereafter you contacted us requesting a refund , however, we were informed that a chargeback had already been initiated on your end. As discussed, we had agreed to provide a full refund of $599 if the chargeback was withdrawn and we offered to confirm this in writing. Despite this, the chargeback process was pursued. Per our policy outlined on the website, a $35 fee applies once a kit has been shipped which was the case with your order. Please understand that this was not a forced transaction — the purchase was made voluntarily and we did our best to work with you within our policy to issue a refund. We’re sorry to hear that you’re dissatisfied, and we do hope to have the opportunity to serve you in the future and support you on your health journey. Warm regards.

Reply from 10X Health SystemMay 9, 2025

Dear William, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. While this isn’t the experience we aim to deliver, we appreciate your patience and the opportunity to make things right. Your feedback has been shared with our leadership and client experience teams for immediate review. We’re actively working to resolve your access issue and ensure you receive the support you were expecting from the start. A dedicated team member will be reaching out to you directly to assist with next steps and discuss any concerns you may have, If you’d prefer to speak with someone immediately, please feel free to email us at [email protected] We value your trust and hope to restore your confidence in 10X Health.

Reply from 10X Health SystemMay 9, 2025

Hi there, I'm truly sorry to hear about your experience. We take feedback like this seriously and want you to know that our customer service has improved significantly and we're sorry to hear that your experience didn’t reflect the standard we strive for as we’re committed to providing timely, supportive, and personalized care to every client. Our testing is truly one-of-a-kind in its depth and customization, offering insights that go far beyond standard wellness assessments. I’d love to set you up with a consultation to review your results with a licensed provider and help ensure you’re getting the full value from your investment. As for the supplements — they are methylated and designed to work in sync with your unique genetic profile. It’s important to remain consistent with them to truly see their benefits over time. Thank you and look forward to supporting you!

Reply from 10X Health SystemMay 6, 2025

Hello Kirk , we sincerely apologize for the lack of communication as that’s not the experience we aim to provide. To clarify, the $599 blood test includes a consultation, while the genetic test is a separate service. We’ve designed the genetic report to be easy to understand with helpful information and videos to guide you through your results. I’d love the opportunity to personally connect with you, walk you through your testing details, and ensure you have full access to everything you need. Looking forward to supporting you further!