1-800 ContactsReviews of 1800contacts.com

There was an issue with shipping but as soon as I called, I talked with a very kind woman who got it figured out for me in under 3 minutes! It was super pleasant!!

I've never talk to or contacted them in any way. I don't even wear contacts. Somehow, they got my e-mail and they keep sending me spam.

I placed an order on 3/18 with my contacts prescription uploaded to the site. On 3/19 they said they cannot process because my first name got cut off, but this was how the doctor's office printed out. They said it would take just a business day to verify and confirm with the doctor's office. On 3/25 I followed up. On 3/26 they asked for my doctor's number. WHAT HAPPENED TO JUST A BUSINESS DAY TO VERIFY??? WHY DIDN'T THEY ASK FOR THE NUMBER SOONER??? WHY WAITED UNTIL I FOLLOWED UP A WEEK LATER TO DO THEIR JOB??? I sent them my spectacle prescription and pointed out that the patient and doctor's information are IDENTICAL. On 3/30 they upgraded my shipping to 1-business day and shipped the product. On 4/1 I called UPS and they confirmed the package was lost. I emailed them on 4/1 AND 4/2. No response to date. They were quick to respond within 24 hours before the product was shipped. Looks like once they ship and have your money, they give zero f***s about you. 4/26/21 UPDATE: The supervisor reached out soon after my review. She did her best to make things right. She watched my case on a daily basis. I finally got my year's worth of contact lens supply. Thanks a lot, Mindy!

Worst service ever, payed $20 por one day shipping (the website said BASICALLY TELETRANSPORTATION) and 5 days later they haven’t arrive and I have to travel. Their service sucks Update to their reply: I placed my order at the right time and 3 days later the contacts hadn’t arrived. My prescription was approved, too. I called and their customer service told me that they had had an technical issue and they actually didn’t had my contacts in stock. I hated the service so much because I had to travel, I ended up getting them at last minute from nextdaycontacts.com for the same price and in less than 24h.

I had ordered online and my price was high i went back and seen they do price matching so I called them and did a price match I now have a better price and I am happy ! Next thing we see how they are when they get here! Thank you Laura from 1800 contacts.com

BUYER BEWARE Uploaded rx, rx shows on my account and auto fills info for order, place order and pay for expedited shipping because I need ASAP. 9:30 the night before contacts are supposed to arrive, I get email saying Rx hasn't been "verified". Contact company through chat. Inform them rx was uploaded before order was placed. They say they need Dr's info and can't explain why they need it when they have Rx on my account with all info on it. Then tell me they will remove rush shipping charge but I can't get them for 4 more days. I say I'm not satisfied because I need contacts tomorrow but fine, I guess. THEN I get a text telling me my order has been CANCELED! Texting with new agent - oops, looks like you're order was accidentally canceled - shall I reorder for you? I share my frustration about their repeated mistakes and am offered a "discount" (ha!) of removal of the expedited shipping fee that never happened - and still no contacts for 4 days. I share my shock that they are calling the removal of the rush shipping fee a DISCOUNT and tell them it is now MIDNIGHT, I need to be sleeping, and I'm done. Now that it's been over 2 hours, they offer a 20% discount... would I like them to charge my card again? Then they'll verify my Rx tomorrow and get my contacts to me Monday - 3 days later than expected. At this point, I trust NOTHING they say and suggest they send this order free in order to preserve not only my business but my husband's, which has been long-term... but you can guess how that went over. So, they've cost me DAYS - probably more than a week - since I'm starting over now with another company AND wasted well over 2 hours of my time. Use my experience as your guide to SAVE yourself a lot of time, hassle, frustration, and energy!!

I spoke with Jacque today about some defective lenses that I'd ordered years ago. He was awesome! Replacement lenses are on the way and the process was seamless. I will definitely be re-ordering from them again soon.

Wow. I see a lot of negative reviews on here. I never completed my order because after being rejected for the online vision test due to my age, I had my purchase in the cart but a friend told me they'd been able to get their contacts without the test. So I did a chat with 1800 contacts ( just a couple days later) and was told that they can contact my doctor and if they approve ( it was an expired RX) I can order. I had to leave the chat to double check something on the price. When I went back, the new agent said she could see my information but that I was "misinformed "as to my dr. being contacted. Apparently they were doing that last year due to covid but no longer would do it. I wasn't real happy but said I'd get my exam and go back to order. Then we discussed price and she quoted $45 more than what I'd found on the site ( it was still in my cart) . She said that was " misinformation" ( again !). Seems like a lot of that going around ! When I responded with dismay she did agree to send order expedited mail at no charge. But I never completed the order because I found better price on another site and also I felt like I was being " misinformed" a bit too much ! Now I'm glad I didn't order after seeing all the bad reviews.