Great
Based on 77 reviews
ONELASER4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
OneLaser is a U.S. Laser Engineering Company dedicated to delivering state-of-the-art laser engraving and marking machines for businesses of all sizesWe pride ourselves on providing high-quality, reliable laser equipment designed to meet diverse application needs. From startups venturing into personalized engraving to established manufacturers optimizing their workflows, OneLaser offers customizable laser tools tailored for success.Beyond machinery, OneLaser stands out for its exceptional customer service. Our team provides personalized consultations, comprehensive training, and technical support to ensure users feel confident and capable in operating our equipment. We believe that the success of our customers is a reflection of our own commitment to excellence.Headquartered in Orange County California, OneLaser operates as a global brand, serving markets across North America, Europe, and Asia Pacific. Innovation and trust form the foundation of our operations as we continuously enhance our products to meet the evolving demands of the industry.
ONELASER (1laser.com) has 77 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
77 approved reviews, newest moderated first
Steve G.
Everything related to my XRF has been great, the minor bumps have been my oversight, fit and finish are excellent, easy to work with and results have been excellent. Definitely recommend this laser, looking forward to seeing the nxt advancement !
Joe M.
I looked at a lot of desktop Co2 machines for maybe 6 months. We run 2 diodes and needed to upgrade which supplied the push needed. I settled on the OneLaser XRF after seeing the LA Hobby Guy and Bearded Builds both talk so highly of it. I ordered it and it came within a reasonable amount of time, delivered right to my garage door. After about an hour of reading and assembly of the base the machine was set on it and running. Learning the differences between the OneLaser XRF and a diode ma hine has been a interesting uphill path but the machine works like all the advertising says it does. I have had 2 questions for customer service so far and I can say that even with the time difference between Ohio and California the experience, friendliness and great customer service attitude did not disappoint. Would I buy it again ..yes.
Edoardo DEPINE P.
Great customer support. They provide instructions in videos and photos on how to troubleshoot the issues. Strongly recommend the brand.
Jason O.
Everything from sales (Lex answered all of my questions over the phone before I purchased) to technical support! Tech support is not only here in America but the team is dedicated and passionate and it shows! Tech support either picks up and answers, or calls me right back, typically within an hour. They helped walk me through setting up my new XRF and navigation of LightBurn which helped get me up in running fast! I also absolutely love the new XRF laser too! It runs about 4 times faster than my S1 diode laser while engraving hat patches and also shows up way darker on my leather hat patches. This new machine is a money maker and game changer. I wish I would have bought one sooner! Thanks, Jason- Iron Horse Trading co
David F.
There are a few things that brought me to ordering the OneLaser XRF. 1) the RF CO2 laser 2) Desk top size 3) The bed size 4) Speed. There were only a few videos that I was able to view that compared the Onelaser to some of the other manufacturers and they were enough to convince me to purchase the XRF. After using the laser for 2 months this is what I think. The only job I have been doing on the laser is two-tone acrylic. The engraving part with the nozzle so close to the acrylic, the debris from the engraving coated everything in the head and created issues with the lens and mirrors. After reviewing some experiences of others, I moved the lens down to the bottom of the lens holder and made a focus block to get the right focus when the head did its auto focus. Moving the lease made all the difference and engraving the acrylic is now flawless and most of the debris goes out the exhaust. I don't know if moving the lens has weakened the air assist since the nozzle is farther away from the material. I like having the RF tube because I'm able to run the laser at higher power and not having any water cooling. The laser dot size is actually better than my diode laser. When I'm done with the acrylic job, I am looking forward to see what it can do on clear acrylic and glass. There does remain one issue that I am having with the auto focus. I use the laser for maybe a couple of hours in the evening, and I don't know what is causing it, but my work flow is to engrave several sheets before masking them and then cutting. Up until the cutting part the auto focus works great, then when I get to the cutting, the auto focus gets stuck. I play with it with the controls until it finally will end up going down to the focus block and do its focus thing. In all, I am pleased with the function of the laser.
Evan N.
The team helped me get a replacement part, even through I bought the machine secondhand. I really appreciate it!
Josia T.
The customer service was great and being able to chat to someone before buying was even better!
Mike T.
When I ordered my XRF I was getting advertisements for free shipping, but when it all went down I had to pay for shipping.
