Reply from 1 of 1 ServersOct 18, 2023
This clueless customer acquired the server on September 24, 2023, at 17:00, with delivery completed by 18:51 the same day, as detailed in the image below.
Having possession of the server for merely a few hours, the customer promptly initiated a cancellation request, citing "Refund, I regretted I stopped my services" as the rationale. The timeline below indicates that this cancellation was requested on September 25, 2023, at 01:00, and by 2:19, a refund was processed on our end.
Although there was no obligation on our part to authorize a refund since the service was rendered and delivered, we opted for flexibility due to the unusual sequence of immediate purchase followed by an abrupt refund request, thereby granting a courtesy refund.
Subsequently, we chose to discontinue our business affiliation with this individual, resulting in the termination of his account and a prohibition on accessing our services in the future.
Following this, he join our Discord server using more than 30 alternate accounts and began to flood our channels with spam.
Screenshot of timeline: https://imgur.com/a/E3HSNLw