247driveReviews of 247drive.org

Reply from 247driveFeb 15, 2024

Thank you for your review and sharing your thoughts. We are sorry to hear you had an underwhelming experience with our course. All licensed driver improvement clinics in Virginia must abide by certain curriculum guidelines and regulations set forth by the Virginia Department of Motor Vehicles. These include setting a minimum course length of 8 hours, implementing a 24-hour waiting period between final exam test attempts, and manually emailing the certificate of completion within 24 hours after the student passes the final exam. We must abide by these DMV regulations; they cannot be changed by the individual driver improvement clinic. We wish you would have reached out to us to address your concerns when they arose in lieu of a low score review--we have staff available to troubleshoot any issues. 247drive

Reply from 247driveOct 6, 2023

Thank you for your review and sharing your thoughts. We are sorry to hear you had an underwhelming experience with our course. We operate on a subscription basis and offer a 10-day, 20-day and 30-day access period to our training course. If a student does not finish the course and final exam in that allotted time, then additional access time can be purchased. We opted to only offer one extension period of 10 days at a lower price than the regular subscription price. It is the student's responsibility to properly pace him/herself in order to complete the course in a timely manner in order to meet required deadlines. The Virginia DMV requires a driver improvement course to be a minimum of 8 hours in length. Our new learning management system has a built-in timer that is configured for each individual training module. We have allotted the appropriate amount of time for each training module so that they total 8 hours. The website will only capture a student's time and attendance when the site is on an open browser tab in the foreground. We recognize that students learn and read at different speeds; this was the best way to address the time requirement and meet students' needs. We have control over our website functionality and how materials are presented. However, all licensed driver improvement clinics in Virginia must abide by certain curriculum guidelines and regulations. These include setting a minimum course length of 8 hours, implementing a 24-hour waiting period between final exam test attempts, and manually emailing the certificate of completion within 24 hours after the student passes the final exam. We must abide by these DMV regulations; they cannot be changed by the individual driver improvement clinic. We wish you would have reached out to us to address your concerns when they arose in lieu of a low score review--we have staff available to troubleshoot any issues. 247drive

Reply from 247driveSep 26, 2023

Thank you for your review and sharing your thoughts. While we are sorry to hear you had an underwhelming experience with our course, we do appreciate you bringing your concerns to our attention. The new learning management system has a built-in timer that is configured for each individual training module. The total time allotted for all modules totals 8 hours. The website will only capture a student's time and attendance when the site is on an open browser tab in the foreground. We wish you would have reached out to us to address this issue as soon as you became aware of it in lieu of a low score review--we have staff available to troubleshoot any issues. 247drive

Reply from 247driveJul 12, 2023

Thank you for your review and sharing your thoughts. We are sorry to hear you had an underwhelming experience with our course. We wish you would have reached out to us to resolve any issues you may have encountered as soon as you became aware of them in lieu of a low score review--we have staff available to troubleshoot any issues. 247drive

Reply from 247driveMay 4, 2023

Thank you for your review and sharing your thoughts! We are sorry to hear you had an underwhelming experience with our course. We have support staff ready to assist students with any questions or concerns they may have. We wish you would have reached out to us in lieu of a low score review. 247drive

Reply from 247driveOct 10, 2022

Thank you for your review and sharing your thoughts, Te-Rique! We are sorry to hear you had an underwhelming experience with our course. We want to provide you with clarity on the Terms and Conditions of the use of our training course. The Terms and Conditions are found in multiple locations on the website, including at the bottom/footer of the home page, and during the initial student registration process. Specifically, when you create a student profile on our website and proceed to enroll in the course, you consent to abide by the Terms and Conditions. A hyperlink is provided so you can review the Terms and Conditions before you ever create a student profile and enroll in the course. We wish you would have reached out to us with any questions about you may have had about the Terms and Conditions in lieu of a low score review. We have staff available to answer questions during normal business hours. 247drive

Reply from 247driveNov 5, 2019

Thank you for your review and sharing your thoughts, Jackie! We are sorry to hear you had an underwhelming experience with our course. We recognize that service interruptions can happen; no system is immune from such issues. Virginia DMV regulations require all students enrolled in an online driver improvement course to complete a minimum of 8 hours in the course and to successfully pass a final exam in order receive credit for the driver improvement course. So, while you may have completed the course in less than 8 hours, the DMV still requires you to meet the minimum requirements to take the final exam. The test sites we partner with provide a service, just as we do. They are not employees of 247drive; thus, you could not expect to have their employees sign your certificate of completion. We do clearly indicate that certificates of completion with original instructor signatures are mailed from our office and will take a short while to get to you. We do pride ourselves on providing exceptional customer service, and we are sad to hear that you did not take advantage of reaching out to us to help resolve issues you encountered. We hope you do not judge our company based on your experience. We strive to do one thing: create a learning and testing environment that exceeds your expectations and helps you learn our material effectively. Feel free to reach out to us with any other questions or concerns, or if there is anything else we can do to remedy your experience. Sincerely, The 247drive Team

Reply from 247driveOct 26, 2019

Thank you for your review and sharing your thoughts, Justin! We are sorry to hear of your frustration with our course. Our webmaster has been alerted to the issue and is working on resolving the matter. We hope you do not judge our company (or all of our vendors) based on this one experience. We strive to do one thing: create a learning and testing environment that exceeds your expectations and helps you learn our material effectively. Feel free to reach out to us with any other questions or concerns, or if there is anything else we can do to remedy your experience. Sincerely, The 247drive Team