Bad
Based on 107 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gyms and health club centers, locations worldwide, personal training, exercise classes
24 Hour Fitness (24hourfitness.com) has 107 customer reviews on Folks Told, with an average rating of 1.6 out of 5.
Showing 8 reviews with 2 stars · Clear filters
Karen Alexander S.
The Arvada 24-Hour Fitness on 64th Ave. and Ward Rd has the nastiest personnel of any club I have ever visited in 24 years! Don’t ever buy a membership at this failing club. They are arrogant, rude, and condescending. They could care less about their members and would rather not have anything to do with professionalism!
Steven G.
I paid for one of the plans that was $50 middle of the month. In the morning two weeks later they tried to tap my card for $76. And managed to tap $16. That would be $147 month. If they do that in another 2 weeks that would be $294 month for a $55 plan. Dont pay with cards only cash or check. Other than that i love the place.
Norma D.
If you are looking for a steam room, sauna and hot tub you’re looking at the right place that’s if they can keep it working. The one it lake Worth been broke for almost 3 weeks
IHerman
I’m writing this review in the hopes of learning if anyone else has had this happen to them. I’ve been going to the 24 Hr Fitness on Los Alisos in Mission Viejo, CA, a smaller, neighborhood location for about 13 yrs now. Recently my insurance changed and included gym membership, so we updated my account so that insurance was paying for it. But the next month I was charged again on my old account as well as my insurance paying, so they were paid twice. When I brought it to the attention of the manager there and asked to be reimbursed, he said he would be happy to update his system (glitch on their part) but that he could only credit me back 50% of what I was over charged. He said he couldn’t give me back the full amount that they over charged me. Isn’t that strange and unreasonable? I couldn’t get him to credit me back the overage, and I’m still annoyed. No apology or offer for product in the amount of what they still owed me…yet if I owed them money, I’m sure they would be on my case to pay what I owe. I will be contacting a higher office on this, but I wonder if this is what they do to everyone? If so, it’s poor customer service and a terrible business practice…makes you think ‘crooks’. Not okay…and yet we really like the staff and have many friends there, so I am torn, but I want the full amount of what they overcharged me! Is that too much to ask? UPDATE: 24 Hour Fitness has now refunded me in full since submitting my review above. I’m still not sure why this was dragged out, but I’m happy this is resolved.
Brent S.
How long does it take to fix the equipment? I'm still paying every month my membership but we have several machines that have been broken for 2 to 3 months. This is not acceptable.
Elizabeth Roth M.
If you joined 24 hour fitness for the pool beware they are cutting back pool hours in the middle of the day when seniors and disabled people use the pool most. They don't bother to fix anything and simply remove items when they break. They are discriminating against the seniors and disabled by taking away midday hours at the pool, even though they are a silver sneakers gym! Beware of joining because you may get less than expected.
Matthew M.
Was just about to try this company but the reviews here are bad
Tina M.
Had the worst experience at the Rochester location, messy and people were so rude. dont go to this one.
