25home Furniture Reviews | Read Customer Reviews of 25home.com

25home Furniture Reviews | Read Customer Reviews of 25home.com

25home Furniture reviews

627 approved reviews, newest moderated first

Dylan R.
Feb 19, 2025
They are a great company they go above…
They are a great company they go above and beyond
Reply from 25home FurnitureFeb 20, 2025
Thank you so much for taking the time to share your experience with us! Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at [email protected]. We’re always here and happy to assist. Once again, thank you for your trust. We look forward to serving you again!
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Stacy Crisci D.
Feb 19, 2025
Best couch ever!! Black air leather sandwich sectional
Best couch ever!!! Everything about it is a plus!! fluffy, full, wide and so comfortable!! Everyone that comes over my house does not want to leave. I absolutely love it. I just ordered the ottoman to complete my set. I am so excited to receive it.
Reply from 25home FurnitureFeb 19, 2025
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products. Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at [email protected]. We’re always here and happy to assist. Once again, thank you for your trust. We look forward to serving you again!
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Kelly
Feb 18, 2025
Comfortable Sofa
Comfortable Sofa The leather sofa is nice looking and very comfortable. We also got Aalto Modern Wood coffee table. It has many storage space making it very functional. This coffee table is sturdy and heavy. Their live chart function was very helpful in answering our questions.
Reply from 25home FurnitureFeb 19, 2025
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services. Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at [email protected]. We’re always here and happy to assist. Once again, thank you for your trust. We look forward to serving you again!
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Bobbie
Feb 18, 2025
The customer support is amazing
The customer support is amazing! I had sent an email regarding my tracking and they replied promptly! I ordered the air leather sofa and it’s everything I wanted. I would order again!!
Reply from 25home FurnitureFeb 19, 2025
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services. Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at [email protected]. We’re always here and happy to assist. Once again, thank you for your trust. We look forward to serving you again!
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Heather N.
Feb 17, 2025
Looks better than it feels.
I like the couch. It looks nice, however, it is still too hard (not enough stuffing). Some of the pillows were forgotten and Customer Service sent some - they sent the small, side pillows NOT the large pillows for the back (which is what was missing). I would probably not buy this again. It’s not as comfortable as it looks.
Reply from 25home FurnitureFeb 19, 2025
We're sorry that the sofa didn't meet your expectations. Regarding the missing components issue, according to our records, the logistics team lost the small pillows, while the large back pillows were not missing. We have confirmed and resent the correct pillows, plus an extra one as compensation. Please check if you have received all 4 pillows. We will continue to work on improving the quality and comfort of our products to ensure every customer enjoys an ideal experience. If you have any other questions or need further assistance, please feel free to contact our service team at [email protected].
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Mike
Feb 15, 2025
The entire experience was excellent
The entire experience was excellent. From my first conversation with Tomas, getting color samples to scheduling and delivery every step was smooth. Last but not least, I am loving my sofa purchase.
Reply from 25home FurnitureFeb 17, 2025
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services. Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at [email protected]. We’re always here and happy to assist. Once again, thank you for your trust. We look forward to serving you again!
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Ellen B.
Feb 14, 2025
This is the second time purchasing from 25 Home
This is the second time purchasing from this awesome company. Our first purchase was the matching All Leather Sectional. That was back in 2021ish, I believe it was when they first opened. That sectional is amazing. It looks brand new and we use it everyday, all day! It is great for people with pets, the leather has been indestructible as our dogs seem to like to "dig" before they hog the couch. We just purchased 2 matching chairs and this many years later those chairs match the sectional perfectly. 110% satisfaction. I would also like to say that their customer service and shipping is above par. They respond to your questions immediately! The boxes looked like they were handled with kid gloves. Eventually, I'll figure out what coffee table I want and purchase that too! Thank you 25home Furniture!
Reply from 25home FurnitureFeb 17, 2025
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services. Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at [email protected]. We’re always here and happy to assist. Once again, thank you for your trust. We look forward to serving you again!
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HM
Feb 9, 2025
Not Purchasing was the Right Decision
I had been looking into getting a new sofa and really loved the sandwich sectional. I reached out to customer service via live chat about a few questions I had and let them know I was still deciding because it is quite expensive. After that I received a ridiculous amount texts and emails trying to pressure me into making a purchase even if I couldn't afford it. With this and after reading more and more reviews about the shipping and quality issues I decided it wouldn't be worth the investment. I let the customer service representative I had been working with know that I had decided to purchase a more affordable and sustainable option from another company and his reply was "fine" which was enough for me to know I made the right decision by not purchasing with this company.
Reply from 25home FurnitureFeb 10, 2025
We sincerely apologize for the experience you had. We are actively reviewing our communication practices to ensure that we provide better support and guidance to our customers in the future. While we're disappointed we couldn't meet your expectations this time, we genuinely hope you'll give us another chance in the future. Although you didn’t make a purchase with us this time, if you ever decide to revisit our products, we'd love to help you find the perfect piece for you. Look forward to serving you again!
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