Poor
Based on 386 reviews
411 Locals2.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
411 Locals is an Internet Advertising Agency specializing in local search engine optimization (SEO), web design and online marketing solutions for small and medium-sized businesses throughout the United States. We are an official Certified Google Partn...
411 Locals (411locals.com) has 386 customer reviews on Folks Told, with an average rating of 2.8 out of 5.
386 approved reviews, newest moderated first
Isire A.
Great service. Great offer.
Reply from 411 LocalsSep 4, 2025
Thank you so much for your fantastic feedback! We’re thrilled to hear you enjoyed both our service and offer. Your satisfaction drives us to keep delivering exceptional value every step of the way. We can’t wait to help you achieve even greater success moving forward!
James K.
Everyone I spoke to was clear and concise, ready to answer any questions I had. Very professional and look forward to success with them.
Reply from 411 LocalsSep 4, 2025
Thank you for your thoughtful feedback. We’re delighted to hear that our team demonstrated professionalism and confidence in addressing your questions with clarity and precision. Building a strong partnership with you is very important to us, and we look forward to supporting your continued success. Please don’t hesitate to reach out if there’s anything further we can assist you with as we work together to achieve your goals.
Max W.
The agent Cora Johnson is really impressive and she guide me thru the process in getting my business to have this online exposure
Reply from 411 LocalsSep 4, 2025
Thank you for sharing your experience! We’re so proud to hear that Cora Johnson made such a positive impact by guiding you through the process. Helping your business gain valuable online exposure is exactly why we do what we do. Cora’s dedication to making the journey smooth and effective shines through, and we’re excited to see your business thrive with this new visibility. If you ever need more support, we’re here to help every step of the way!
Jeff M.
The sales team at 411 Locals was excellent! They were very professional, easy to work with, and took the time to understand my needs. On top of that, they gave me a lower price than I expected, which made the experience even better. I’m really happy with the service so far and appreciate how smooth the whole process was. Highly recommend!
Reply from 411 LocalsSep 4, 2025
Thank you so much for your fantastic feedback! We’re thrilled to hear that our sales team delivered a professional and personalized experience that exceeded your expectations. Taking the time to truly understand your needs and provide incredible value is what we’re all about. Your satisfaction and recommendation mean the world to us, and we’re excited to continue supporting your business with seamless service and impactful results. Here’s to a successful partnership and even greater growth ahead!
Marlon T.
These guys at 411 locals won't let you cancel. It takes them forever to return your call or email when you want to cancel service. When you do talk to them they talk about everything but cancelling. They drag the process out of not cancelling then say your company owes them for another month. They"ll even take your pictures down off of Google that you posted. Logo and all. Then they fix it to where you can't add your pictures back.
Reply from 411 LocalsSep 4, 2025
Thank you for sharing your concerns. We take all feedback seriously and strive to provide the best service possible. We want to clarify that we have made multiple attempts to collect the necessary information regarding your account to review your cancellation request thoroughly. Unfortunately, we did not receive the information needed to proceed. We understand how important this matter is to you and are committed to resolving it as quickly as possible. Please provide the requested details at your earliest convenience so we can assist you further. Thank you for your cooperation.
Michael
Good company to work with that provides business owners reliable online presence to attract customers.
Reply from 411 LocalsSep 4, 2025
Thank you so much for your kind words! We’re proud to provide business owners like you with a reliable online presence that helps attract customers and grow your brand. It’s a pleasure working with you, and we look forward to continuing to support your success!
Ivan L.
This is an inside view as an ex-employee. They are understaffed, replacing everything with slop AI, and manipulate clients. Management takes no accountability and implement processes that end up hurting their clients because they would rather invest on pretending to be a great company, than to actually improving. They lie to new clients, promising we won't work with any other company in an area, but it turns out, they do. EDIT to respond to the company's response. 411 Says: "The individual posting this was released from the company due to continued performance issues" They gave me an excessive workload. Pointed it out on time, and they ignored the issue. That is what lead to issues with clients. 411 says: "Our team, including leadership, is held accountable through regular performance evaluations and client feedback." Leadership is overworked and disengaged. 411 Says: "Additionally, while we embrace technology such as AI to improve efficiency, it is always used to support—not replace—human oversight and personalized service." They replaced quality control with AI technology which performs poorly at providing insightful feedback. Even if this was pointed out, it was met with negative attitudes by leadership. Their team members are trying to survive in an understaffed environment in departments which leadership refuses to adapt or communicate effectively in between departments to build proper solutions. They drown in busy-work and process ambiguity.
Reply from 411 LocalsJul 23, 2025
HI Ivan Lohr Salcido, We appreciate feedback—even when it comes from former employees—as it gives us an opportunity to reflect and respond. However, we feel it’s important to clarify the context behind this review. The individual posting this was released from the company due to continued performance issues that ultimately compromised client trust and the standards we uphold. While we wish all former team members the best, our top priority will always be protecting our clients and maintaining the quality of service they deserve. As a company, we do not engage in manipulation or false promises. We take our ethical responsibility seriously and are transparent about the structure of our services, including exclusivity. Our team, including leadership, is held accountable through regular performance evaluations and client feedback. Additionally, while we embrace technology such as AI to improve efficiency, it is always used to support—not replace—human oversight and personalized service. We understand that separation from any company can lead to strong emotions, but defaming an organization and its people publicly, especially when the facts are misrepresented, does not lead to constructive progress. If anyone reading this has questions or concerns, we encourage you to reach out to us directly. We are always open to open, honest, and respectful conversations.
Google H.
I had my google listing set up 3 months ago.so far im getting potential clients - not yet there but i am glad with the positive results. Cost effective marketing strategy which is better.Very helpful and patient although they had to reassigned a new manager.we will see
Reply from 411 LocalsSep 4, 2025
Three months in and those potential clients are starting to roll in—that’s the power of a smart, cost-effective marketing strategy! Change is part of the journey, and we’re thrilled you’ve felt the support and patience every step of the way. New manager, same commitment—let’s keep the momentum going and watch those results soar!
