Reply from System413Jun 16, 2020
Hi,
You charged back on your server payment and did not contact us about this issue once, nor did you give us a chance to even resolve this issue for you, we do not oversell our nodes, if you contacted us about your concerns, rather than instantly charging back, we would have worked with you, to agree on an amicable solution for your servers performance.
Your server was crashing other servers due to the fact that we offer unrestricted CPU usage, which your server was abusing, likely due to a malicious plugin installed on your server, you were also running 1.15 with up to 40 players, you clearly need a dedicated provider for your hosting requirements.
Furthermore, your argument regarding us not letting you use your full amount of ram purchased is false, we are more than happy for you to use up to 20GB Ram (the amount that you purchased), however, you set your custom startup command to use 20GB Ram, meaning your server was using more ram than what we had allocated to your server.