4k4lessReviews of 4k4less.com

I purchased the camera I expected the camera to come with a pouch to protect the lens and the screen from any scratches. But it did not I purchased a life guaranteed or insurance whatever you want to call it. I was told that I will not cover the scratch so what was the point of paying extra for a guaranteed on the camera? I returned the camera and like I said if what is or what was the point of purchasing life guaranteed? When I purchased my camera I wasn't told that if wouldn't cover if O new I wouldn't spend extra money. Plus I was looking in the box for a manual it did not came like any device you purchased it comes with a manual. So I'm very disappointed with the customer service I've received.

Price was good. Not easy ordering and comparing, being a novice.

When I placed my order, it was hard to tell that it was accepted. I did not receive an email confirmation that my order was received and confirmed. I waited a day and still didn't see the confirmation. So I re-did the order thinking I didn't enter it correctly. Well a couple of days later an email confirmed and said shipment was on the way. Didn't realize it was for 2 of the same product. I think this should be corrected and if a small company sees 2 of the same order to the same person, a person from the company should have reached out to make sure I wanted 2 of the same. I will say though it was an easy return, and was credited promptly

Hi. I bought a Sony HXR-NX100 from you in May. I like the camera, and I appreciate the extra goodies included in the packet, which seemed good reason to buy from you rather than from another vendor for $100 less but minus the extra stuff. I do have some reservations about giving you a high rating, though, as there were several bumps in the road. After I ordered it, I got an email asking me to call so someone there could go over the purchase. When I did, I was told specifically that the camera I needed was in stock, and the man I spoke to mentioned trying to get it to me "sooner" than the usual. All sounded good, but when I got no info on shipping and tracking after a couple of weeks I received a notice that the camera was on back order, and that "arrival"---not specific as to arrival at your end or at mine---was estimated to be within "5-7 business days". I had been told it was in stock. After another week or so I called you asking what was happening with it and what "arrival" meant, and spoke to another person who asked me 1. what I was using it for, and 2. if I needed European or US connectors. Your salesman and I had gone over both points on that earlier phone call, but I told this second person now what he asked. He did ship it then---though I'd received no notice of its having come into stock. When it came, all was there, but with two errors: I got TWO useless European-connector cords for the power supply--- but no American one. Luckily I already had an extra that works. And while I appreciate getting a shotgun mike, the one included has a mini stereo output plug, but the camera only has two XLR audio inputs, rendering the mike useless with this camera. Because of the delivery problems and the mismatched pieces in the box, I can only give you a moderate rating, which is kinder than a lot of the reviews I've seen posted about you by buyers who also encountered problems, some similar to mine with you. I have no wish to be tactless or over-critical, but it looks like mine hasn't been the only, or by any means the worst, experience people have had with you. If you could get your ordering and shipping act more together it would be good for you and for future buyers.

Communication between sales , process of credit card? Thanks but got done!

I ordered a DJI Phantom 3 4k From 4k4less.com on Friday, March 2, 2018, Called on Monday the 5th to check on the order and after waiting on hold for a half hour, calling back, and immediately getting an answer, was told that my product was no longer in stock and was offered a Phantom 3 Pro at a competitive rate. After accepting that this was a typical bait and switch, and realizing the price of the PH3 pro being offered was a good one, i accepted the switch. He told me he would get the drone right out to me and i my card was charged litterally within 5 seconds of the phone call ending. My drone did not get sent out that day even though i called at noon, it was sent out the next day via fedex and even though i paid for 2 day shipping, it appeared he sent it ground because after being shipped on tuesday the 6th it was scheduled to arrive in New England from New Jersey on the 9th. By the way, the Drone which i originally ordered which they told me was out of stock is still up for sale on their website at a sale price of $589. You'll get a good price on a drone assuming they have it, but Bait n' Switch seems to be their business model

Item arrived in great condition, however I paid $30 for 2-3 day shipping and item still took 5 days to arrive. Also found it odd that in the checkout process, there was no way to input an email and get email updates on the status of the order or even confirmation of the purchase. If I had not taken a screen shot of the purchase confirmation page on my browser, I would not have had any proof of the purchase. I am happy with the camera, but there are definitely some kinks that need to be worked out in the process.

I ordered a drone from them, and they didn’t even have one in stock. So they called and told me they would sell me the upgraded version for more money. I’m not sure if this is a normal tactic or what but they were not willing to drop the price of the more expensive drone since they made a mistake. They did not ever charge my card so it didn’t cost me anything.