4PatriotsReviews of 4patriots.com

Reply from 4PatriotsFeb 6, 2026

Hello, We’re sorry to hear your PPC-CX is no longer working as expected, especially after just over a year of use. We understand how frustrating that is, and we never want customers to feel let down by the reliability of our products. While the unit may be outside the standard warranty period, we’d still like the opportunity to review what’s happening and see what support options may be available. Please reach out to us at [email protected] with your order details and a brief description of the issue so our team can take a closer look. We appreciate you sharing this feedback — it helps us continue improving both our products and our customer experience.

Reply from 4PatriotsFeb 6, 2026

Hello, We’re very sorry to hear about your experience and the frustration this has caused. A generator failing so quickly, followed by shipping issues and another unit that won’t power on, is not the experience we want anyone to have with our products. We take reliability and quality seriously, and we’d like the opportunity to review what happened and make this right if we can. Please reach out to us directly at [email protected] with your order details and reference this review so our team can escalate your case and work toward a resolution. Thank you for bringing this to our attention.

Reply from 4PatriotsFeb 6, 2026

Hello, We’re very sorry to hear about this experience and appreciate you bringing it to our attention. What you described is unacceptable and does not reflect the quality standards we aim to uphold, especially when it comes to product safety and packaging. We take concerns about damaged pouches, seal integrity, and product dating extremely seriously, and we want to make this right. It’s also concerning to hear about the difficulty you’ve had reaching a resolution. That’s not the level of support we strive to provide. Please reach out to us directly at [email protected] with your order information so our team can prioritize your case, review the products in question, and work toward a proper replacement or resolution as quickly as possible. We’re committed to addressing this and restoring your confidence in us.

Reply from 4PatriotsJan 5, 2026

We’re sorry to hear how disappointed you are and understand why this experience feels frustrating. Our food kits are sold by total servings and calorie value rather than by the number of packages shown in advertising images. The images are intended to represent meal types, not exact quantities, but we recognize that this can feel misleading if expectations were different — and we appreciate you sharing that feedback. Regarding returns, our policy does require customers to cover return shipping on non-defective food items due to food safety and handling regulations. We understand that shipping weight can make this costly, and we regret that this wasn’t clearer or more manageable in your situation. We do not want any customer to feel misled or taken advantage of. If you’d like us to review your order, discuss available options, or clarify what was received versus what was advertised, please contact us directly at [email protected] with your order details so a supervisor can assist. Thank you for taking the time to share your concerns — your feedback is being shared internally to help improve clarity and customer experience.

Reply from 4PatriotsJan 5, 2026

We’re very sorry to hear about your experience and understand how frustrating it is to have funds tied up while waiting for a refund — especially when you needed the products quickly. Shipping timelines are listed during checkout, but we recognize that when plans change, the refund process should be clear and timely. We also understand your disappointment with the customer service experience and apologize if reaching us felt difficult or impersonal. 4Patriots is a U.S.-based company, and while not all products are manufactured domestically, we never want customers to feel misled about who we are or how we operate. Your feedback regarding communication and expectations is being taken seriously and shared internally. We would like the opportunity to review your order and refund status directly to ensure it’s resolved as quickly as possible. Please contact us at [email protected] with your order number so a supervisor can personally assist. Thank you for taking the time to share your concerns — we truly regret the frustration this situation has caused.

Reply from 4PatriotsJan 5, 2026

We’re sorry to hear that you’re disappointed with your experience and the product. Our generators are designed for specific, limited-use scenarios, which are outlined in our product descriptions and manuals. That said, we understand that if the product did not meet your expectations or needs, that can be frustrating. We do not want any customer to feel misled or dissatisfied. If you’ve experienced performance issues or believe the product is not functioning as intended, we’d appreciate the opportunity to review this with you and discuss available options, including troubleshooting or a return if applicable. Please contact us directly at [email protected] with your order details so a supervisor can personally assist. Thank you for sharing your feedback — it helps us continue improving both our products and how we communicate their capabilities.

Reply from 4PatriotsJan 5, 2026

We’re very concerned to read your review and want to clarify a few important points. 4Patriots is a U.S.-based company, and we take allegations of unauthorized orders and fraud extremely seriously. Orders cannot be placed without customer input, and we do not access or “retain” credit card information outside of a secure, encrypted checkout process. That said, if an order was created without your knowledge, this may indicate a checkout error, a shared device issue, or unauthorized use of payment information — all of which we are more than willing to investigate promptly. We encourage you to contact us directly at [email protected] with the order number you referenced so a supervisor can review the transaction details, verify what occurred, and assist with resolution. If a mistake was made, we will absolutely address it. We regret the frustration this situation has caused and welcome the opportunity to look into this further rather than leaving it unresolved.