Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About 4Patriots
4Patriots, LLC is an old-fashioned American success story. The company came to life at our kitchen table in Nashville, Tennessee with a notepad and pen. We had decided the soulless life of corporate America wasn’t for us, and that we wanted something more. We wanted to build something real; something that could really help people and provide real solutions to the problems that we, our families and our friends, encountered every day.Living on a shoestring budget, we used our savings to get started with our very first product, one that we knew could impact many people’s lives and get them on the road to greater self-reliance. We invested any profits we made right back into the company so we could continue to grow our business without borrowing a dime, and that’s how we continue to do business today.It might have taken us a little longer this way, but at the end of the day we’ve been able to build a thriving company that treats our customers and employees right.Today, not only do we offer a wide variety of great products that help our customers be more self-reliant and independent, but we’ve also been able to provide full-time jobs for over 200 people (and we’re still growing!). We feel blessed every day to work with such a dedicated team and to be able to impact the lives of so many people.At 4Patriots, we champion freedom and self-reliance. This is our core purpose and our mission.So how do we do it?We offer high-quality products that help our customers become more self-reliant and prepared.We follow the Golden Rule. Put simply, we treat our customers the way we would want to be treated.We strive to be a great place for great people to work.
4Patriots (4patriots.com) has 537 customer reviews on Folks Told, with an average rating of 2.5 out of 5.
Absolutely horrible rude customer service and the products are not great. This company is so un-American!!!
Reply from 4PatriotsJul 2, 2025
Hi Krystal,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. It’s never our intention for any customer to feel disrespected or dissatisfied, and we’re very sorry if our service came across as anything less than helpful or courteous.
We'd like the opportunity to make things right and learn more about what happened. If you're open to it, please reach out to us directly at [email protected], so we can better understand the situation and work toward a resolution.
We value all of our customers and strive to provide a positive experience for everyone, and your feedback helps us do better.
JR
Jack R.
Why not just buy a 2500 watt power…
Why not just buy a 2500 watt power inverter, a battery and a solar panel
Reply from 4PatriotsJun 26, 2025
Hi Jack,
Thank you for taking the time to leave a review. We completely understand that some customers prefer to build their own systems with individual components like inverters, batteries, and panels. That approach can definitely work for those who have the time, technical know-how, and desire to customize.
Our products are designed to be all-in-one, plug-and-play solutions for customers who value ease of use, reliability, and support—especially during emergencies. We aim to take the guesswork out of setup and ensure everything works seamlessly right out of the box.
That said, we truly appreciate your feedback. If there’s anything specific about your experience you'd like to share, or if there’s something we can do to improve it, we’d love the opportunity to make things right. Feel free to reach out to our team any time.
RL
Rita Lynn M.
Sidekick doesn't work. Customer service terrible!!
I received the 4Patriot Sidekick generator. Charged it completely and then a couple weeks later when we went to use the AC inputs. They didn't work. We plugged in several different items with different watts....it just didn't work. I called 4Patriot and asked to return the generator for a refund. They said they would email a FedX return shipping label and to let them know when it was on the way with a tracking number. After a few days of not receiving the label I called back. The 1st person had given me her ext. so I could let her know the tracking number, the ext. just took me to anyone. The next person I spoke to said we had a really poor connection, confirmed my phone number and said he would call me RIGHT back.....never did. The next person I spoke to said FedX just picked up information for my return and I would have my label that day............not!!!
I am being given the run-a-round.
6/26/2025 Update
After the response from 4Patriots below I promptly replied that I had not received a return label from FedEx and gave them an alternate email to use along with the one we had been corresponding on. No reply, no FedEx label!!!!!!
Buyer Beware of this company!!!!!!
Reply from 4PatriotsJun 17, 2025
Hi Rita,
Thank you for reaching out, and I’m very sorry to hear about the trouble you've experienced—not only with the Sidekick generator but also with the return process. That’s not the experience we want for any of our customers, and I appreciate you taking the time to bring this to our attention.
I want to sincerely apologize for the confusion and lack of follow-through you’ve encountered. You should have received your FedEx return label promptly, and our team should have kept you informed throughout the process. We clearly fell short of that, and I understand how frustrating this has been.
If you have not yet received your label, please send an email to [email protected] and we will assist you right away.
Again, I’m truly sorry for the inconvenience and the delays. We value your business and your trust, and we’re taking steps to ensure this doesn’t happen again.
If there's anything else I can do to assist you further, please don’t hesitate to let me know.
AH
Albert H.
A horrible product
A horrible product. Folding solar panels cracked from temperature change. You HAVE to buy one of their waaaaay overpriced solar panels since it is a proprietary jack. Total junk. Going back to Bluetti despite 4Patriots marketing themselves as a GREAT AMERICAN PRODUCT.
Reply from 4PatriotsMay 29, 2025
Dear Albert,
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience with our solar panels did not meet expectations, and we completely understand how frustrating it is when a product doesn’t perform as intended—especially one designed for durability and emergency use.
Our folding solar panels are designed to withstand a range of outdoor conditions, and it’s unusual to hear of cracking due to temperature changes. We’d like to learn more about what happened so our quality assurance team can investigate the issue further. This helps us improve and ensure every product lives up to the standards we set—and that you expect.
Regarding the proprietary connection: we understand your concern. Our solar products are built to integrate seamlessly with our generators for optimal performance and safety, which does result in a unique connection. That said, we always aim to offer value and reliability in exchange for the investment our customers make, and we’re sorry to hear we fell short in your case.
We truly appreciate your support of American-owned businesses and are disappointed we didn’t deliver the experience you hoped for. If you’re open to it, we’d be glad to speak with you directly to discuss possible options or a resolution. Please feel free to contact us at [email protected] or by phone—we’re here to help.
MM
Mary M.
BEWARE: 4Patriots is a SCAM.
If I could give 10 negative stars, I would. Do not trust this lying, thieving company under any circumstances. I bought a solar generator from them, paid over $3000. Was suppose to get the payment plan but they put the entire amount on my credit card. This caused my credit card company to freeze my card because the amount went over my credit balance, charged fees for the overage, ruined my credit score. Their solution was to return everything first before they could fix it. I refused due the amount of people who reviewed this stupid practice and trusted these theives by returning everything. Found six different reviews who trusted them, sent it back and found that 4PATRIOTS now had their money AND their returned items. Trying to get through by phone to 4PATRIOTS is a horror show. Spent two hours on hold each time I tried, only to be cut off and had to start over. I have reported them to the FTC but they must have a strong lobby because I have heard nothing back. If you need a generator, go to ECOFLOW or BLUETTI or JACKERY. DO NOT BUY FROM 4PATRIOTS. Tell your friends and relatives to avoid them. If the govt won't help, then hit them where it hurts and stop buying from them. Let's put them out of business, especially since they don't care who how they treat customers or who they hurt with practices they refuse to improve.
MY ANSWER TO 4PATRIOTS REPLY : As usual, you are lying again to cover your deceptive practices. I did not go online to order. I called you directly. Your rep charged the whole amount to my card, after promising me the payment plan. This was your intent the whole phone call. Get your money, screw the customer. Your polite reply, pretending care for my frustration is pure BS. Your reply implies it was my error via your website? Are you a bunch of morons? You must be because hundreds of reviews on your customer treatment found on the BBB, Pissed Consumer, Consumer Reports and TrustPilot, all expose you for what you really are. Every time I can get someone to spend $3200 with ECOFLOW, BLUETTI or JACKERY, then I'm doing my part to protect people from being cheated and abused by 4PATRIOTS. The word is out on you and you continually prove you don't support your products. You deserve this review and all the other bad ones people are writing about 4PATRIOTS. You can't cover up your deceptive practices with polite replies anymore. We are not falling for it.
Reply from 4PatriotsMay 29, 2025
Dear Mary,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and deeply regret that your interaction with 4Patriots has caused such frustration. Please know that your concerns are taken seriously, and we want to address them transparently and respectfully.
We understand how upsetting it must have been to face unexpected charges and issues with your credit card. Our intention is never to mislead, and we sincerely apologize if there was any miscommunication regarding the payment plan. While we do offer financing, certain selections at checkout may lead to full charges if the correct option is not selected and verified. We recognize this may not have been clear in your case and are reviewing how we communicate these options to prevent future confusion.
Regarding your experience with our customer service team—we acknowledge that hold times can be frustrating, especially when you're trying to resolve an urgent matter. We are currently working to improve our response times and phone support systems to better serve all our customers.
We also hear your concern about our return and refund process. While we do require the return of products before issuing a refund, this is to ensure accuracy and protect both the customer and the business. That said, if you—or any customer—has returned a product and not received a refund, that is absolutely not the standard we hold ourselves to. We want to make that right and encourage you to reach out to us directly at [email protected], so we can investigate your case thoroughly.
Please know that customer trust and satisfaction are top priorities at 4Patriots, and we are committed to improving every aspect of our service. While we may not always get it right, we genuinely appreciate feedback like yours, which helps us do better.
SH
Sherry H.
Buyer beware, reply to Food 4 Patriots
I received a reply from Food 4 Patriots. I'm unable to leave a reply with them directly, so I'll answer them here. Those 2 containers were stored properly in the coolest room in my house for 8 yrs. Then after I moved, they were stored in a basement for 3 yrs. I'm still not convinced that your food lasts 25 yrs.
Reply from 4PatriotsApr 30, 2025
Hi Sherry,
I'm sorry to hear you’ve experienced issues with your order. Our survival food is designed for long-term storage—up to 25 years—when kept under proper conditions. For best results, the food should remain sealed and stored in a cool, dry place, away from heat, light, air, and moisture. Ideally, temperatures should stay below 75°F to maintain maximum shelf life.
If you'd like to discuss your order further, please reach out to us at [email protected]. We’re here to help!
Wishing you a great day!
HB
Heidi B.
This is pointless as survival food
This is pointless as survival food. In an actual emergency you probably wouldn't have access to a working stove, plentiful water, or be able to adjust your heat settings to simmer. The food is only loosely based on real food...and everything comes bulk packed in a giant bag which is not resealable. Just store some canned goods, better, cheaper, and doesn't require cooking.
Reply from 4PatriotsApr 30, 2025
Hi Heidi,
Thank you for your feedback, and I’m truly sorry to hear that you were not satisfied with your purchase.
While the provided cooking instructions are intended for standard kitchen use, our survival food can absolutely be prepared over a campfire, camp stove, or similar heat source. Many of our customers successfully use it while camping and report great results. As long as you have access to clean water and a heat source, you're good to go!
Regarding the serving counts per pouch, the choice to package multiple servings together is intentional. This approach helps keep both the cost and the weight of the kits lower. Each pouch clearly lists the measurement for a single serving to help with portioning.
Because environmental conditions like heat and humidity greatly impact the potential for mold or bacteria growth, we cannot guarantee food safety once a pouch has been opened. However, if the pouch is resealed and stored in a cool, dry place, the food can remain fresh for weeks. Always inspect your food before consuming it—if you notice any unusual odor, flavor, appearance, or visible mold, it's best to discard it.
If you have any additional questions, please reach out to us at [email protected]!
AH
Angela H.
Just another money hungry company claiming to help Families.
Took advantage of their buy 1 get 2 free deal on the basic 72 hour emergency food pack. The first time I only ordered 2 because I wanted to verify the legitimacy. I paid shipping for each “deal” which was $14.95 each. They shipped them together and kept the extra shipping, which I let go, because I was still impressed with the value. Once receiving my food I was very excited and went back to order more! I ordered 6 packs this time which would come to 18 total bags. The website said I got free shipping since my order was over $100, I paid roughly $145. GREAT DEAL. I could finally build up our families stock pile!! Received my package yesterday and to my dismay only received 6 packs. I’ve been back and forth through email several times and just keep getting repeated script. “You didn’t order from the promotion you ordered the basic pack”. Granted, the basic pack IS what’s on the promotion. No difference at all. And they keep repeating that they only allow one promo per person. Also not true considering they sent the first 2 orders with no issue and pocketed the extra shipping. I even offered to pay an extra $89 ($14.95 shipping per pack) so that I could receive the remaining 12 packs I should have received. Again they tell me one promo per family, again not true. So now I’m out $150 with a tiny fraction of what I believed I was ordering. I DO NOT RECOMMEND 4PATRIOTS and their customer service is horrible, may as well be talking to a robot. Maybe it is. Who knows. Very un American and very much not family friendly. They in fact, do not care as they claim.
Reply from 4PatriotsApr 16, 2025
Hi Angela,
Thank you for reaching out to us. I’m truly sorry for the confusion and frustration this situation has caused.
Our Buy 1, Get 2 Free offer on the 72-Hour Kits is intended to be limited to one per customer. However, I completely understand how the ability to place a second order might have led to the impression that multiple redemptions were allowed.
After reviewing your account, I can confirm that the missing kits from your second order have been sent, and I’m so glad we were able to resolve that for you.
If you have any further questions or concerns, please don’t hesitate to reach out to us at [email protected] — we’re always here to help.
