4PatriotsReviews of 4patriots.com

I have 2 damaged totes with leaking foil packs. I've called the customer DIS-service number to no avail. No one answered. Spent 2.5 hours on hold twice. left callback number 3 times. No call back. Emailed the nonexistent help 4patriots.com 4 times.

FIVE times over two weeks, I have tried to get an email response from 4Patriots customer service department about the dusty, dirty container and the dirty packaged food inside that was delivered to me on the 8th. of November, ....ZERO reply to my complaint. It's like I don't even exist. A POOR EXCUSE FOR CUSTOMER SERVICE! My next more is to contact my credit card company and try to get the $700 charge reversed.

I PLACED A SMALL ORDER FROM THIS COMPANY, AND I NEVER RECEIVED AN ORDER NUMBER OR EMAIL TO TRACK THE ITEM, EXCEPT A "THANK YOU FOR YOUR ORDER" (THE MONEY WAS TAKEN OUT OF MY ACCOUNT). I TRIED CALLING, BUT AFTER BEING ON THE PHONE FOR OVER AN HOUR, THE PHONE HANGS UP. I WAS GOING TO ORDER THE 2000X GENERATOR, BUT AFTER THIS EXPERIENCE, I THINK I WILL PASS. UPDATE 11/25/2023 ADDITIONALLY, THIS COMPANY TOOK THE MONEY OUT OF MY ACCOUNT, AND I CURRENTLY DO NOT HAVE A PACKAGE AND I AM STILL NOT ABLE TO CONTACT THEM VIA PHONE OR EMAIL.

Update: 11/22/23 I wish I could give you a 0, the score of 1 is too high. I reviewed my emails sent to you. My email sent on 11/20/23 at 12:58 was followed by you creating a UPS shipping lable exactly 15 minutes later. I have the email and UPS data for proof of times. You didn't ever answer the email. Just the automated response. That email had my phone number and a request for a call. You have had my $3,000 for almost a month and I have an extension cord and a solar panel. Contact UPS and stop the shipment. I don't want to do business with you. I want a refund immediately. I'll ship your solar panel and extension cord back promptly after the refund. I have already told you to cancel the order. When I cancelled the order I was told it could not be shipped until December. Strange the person I was chatting with didn't know about the shipment and she had the order number. ORIGINAL POST: I placed my order on 10/31/23 for a solar generator ($3000). On 11/17/2023 a package with a "Solar Panel Extension Cord" arrived. A small box and nothing else. The UPS driver said that was all he had. The 4Patriots.com site showed the same UPS tracking number for my solar generator as delivered. I tried the Chatbot. 30 minutes of nothing but repeat, wait for the live agent, repeat. More questions from the chatbot and more waiting. I called the customer service number. After a long wait I was offered a call back. I asked for a call back. Yup, they have not called back. I sent an email. They use a lot of words to say absolutely nothing. I believe it is a SCAM. The website repeats how great they are constantly. Trying to find facts is impossible. If this is not a SCAM, it is a good company that won't be around much longer. I am tired of waiting for them to call or answer emails. Bye Bye 4Patriots Update. I cancelled the order yesterday. Yesterday you said the generator would not ship out until December. Cancel the order. I’m done with 4Patriots. Cancel the order. Don’t ship anything to me. 24 hours ago it was cancelled. Do you hear me? You can’t bother returning a phone call. Cancel the order Refund my money.

4Patriots is a horrible company to work with. Our experience was with the 1 year supply of food. Their website says you will get 2752 servings but when you look at the listing of everything that is included it adds up to only 2560 servings. When we got our full delivery we ended up with 2728 servings, still24 servings short of what they promise. You are only supposed to get 64 servings of pancake mix but we got 256 servings. I think that they are trying to fill the missing servings with pancake mix. Very deceiving. When I called and spoke to a representative, 4 times, I was always told I would get a call back. Never got a call back. I emailed twice and never got anything but an automated response. This company is stealing millions from the American public and getting away with it.

I placed an order on 10/31 (Order # 8598882) and after waiting for 10 days for a tracking number, (note they tell you your order ships in 5-7 days). I received no tracking number. So I reached out to them, as per previous posts "customer service is non existent" I tried emailing, got an automatic reply with promise of a response, (none). I have tried calling and made the mistake of clicking the button to be called back when an agent was available (never heard back) and now 20 days later I have emaild them yet again, still no answer. Mind you they took the money from my credit card immediately after placing my order. It's a shame that you have to post a bad review in order to receive any communication from the company about an order. I would expect this kind of service on foreign sites, but not from a company that prides itself as a USA based company. At this point I would just like my money back. If their product is as poor as their service, not sure I want it. As a follow up to the original post, I received a response the next day (11/21/23) as seen below. Additionally, I received a tracking # that afternoon and the product 4 days later.

Bought the wrong generator (1800) thinking it was the latest and greatest so I IMMEDIATELY called the customer support number. Waited online for about 30 minutes and got a message that no one was available and gave me an option to leave my number and get a call back in a few hours so I left my number and waited 2 or 3 hours. Had to take off work due to this and never got a call. Keep in mind this was a $3000 order. I got online and contacted them in chats and the person chatting with me was totally USELESS. I told her I wanted to order the 2000 generator and cancel the order for the 1800 generator that I JUST PLACED. She told me it was too late thar the order had already processed. Now it's been 8 or 10 days and still no generator. I've called 5 times and left numerous emails with NO RESPONSE. Now I'm reading the fine print on their 365 day guarantee because I thought ok I'll just return this generator upon receiving it and order the one I wanted. Read the print people! It says YOU have to pay the shipping back PLUS RESTOCKING FEE. Totally unacceptable especially when your trying to upgrade your order. The useless chat person refused to cancel or change the order and simply left the chat room. Terrible.

On 11/15/23, i placed an order for a 72 hrs food kit which included 2 free ones. Their webpage then directed me to tab on the yellow button at the bottom of the page to redeem the free kits. I did and it then placed another order for almost $300, which I didn't want. I immediately tried to call customer service to rectify the issue. The first time I called I was on hold for 2 hrs and then was hung up on. I called back and was on hold for anothe 2 hrs, and got hung up on again. I tried sending an email with no response. The second day I called back and was on hold again. The automated hold asked me if I wanted a call back and verified my phone number and said I would get a call back. Now day three, and nothing. I have attempted their email again, nothing. I have tried their Facebook, and nothing. Now I am being charged almost $300 for something I didn't want and it is coming out of my checking account causing me not to pay other bills. This company just takes your money and has zero concerns about its customers. I am a vet and an appalled at how this company treats their customers. Very disappointing!