4PatriotsReviews of 4patriots.com

ive read a ton of negative reviews, i got and look and they say 77 down and 5 payments or whatever , go to check out its 128.00 down , and you get one shipment, then you have to wait a month for the rest , I rather go to a store and get what i need , knowing I have it secured, not a waiting game for a so called emergency supply , what if a emergency happens during that wait hmm

Update to my review - September 24: 4Patriots' offer to “take another look at your experience and see if there’s anything further we can do to help” was just a smokescreen to divert attention from my review and give the impression that the company was going to make good on its defective flashlight. After 4P replied to my Trustpilot review and asked me to contact the company directly, Kristy, the “Escalation Specialist Coordinator” (whatever that is) at 4Patriots, sent me an email doubling down on 4Patriots’ 365-day warranty, along with the same “offer” the company’s customer service rep originally gave me: free shipping if I pay full price for a new flashlight or $25 off a new 4-pack of flashlights with free shipping. The Halo XT flashlight has 500 charge/discharge cycles before the battery is worn out, which means a customer could charge it every day for nearly a year and half before wearing it down. (And a charge ought to hold much longer than a day.) In an emergency customers need a reliable flashlight, not a slick marketing campaign. 4P’s response tells us all we need to know— the company realizes its Halo XT flashlight is a poor quality product, which is why the warranty is only for a year. Look elsewhere if you want a dependable flashlight and a company that will make good on a defective product. Original Review - September 4: 4Patriots talks a good game, but the company does not stand behind its products when they are defective. The Halo XT flashlight I purchased there, which was rarely used and fully charged, suddenly quit working. It came on for a few seconds and then shut off, repeatedly. A couple days after leaving a message with customer service asking for help troubleshooting the problem, I received an email saying that if the unit is fully charged and won’t stay on, it could mean that the battery is going bad. The 4P customer service rep went on to explain that the Halo XT flashlight has 500 charge/discharge cycles before the battery is worn out, but cheerfully added “It will still be a functioning seatbelt cutter, window breaker, and compass; it just will no longer operate as a flashlight.” The rep then offered to waive shipping on a future purchase of a Halo XT flashlight or give a discount and free shipping on a 4-pack. I informed the 4P rep that I had charged this flashlight 2-3 times—certainly no where near the 500 mark. My flashlight is clearly defective, and I requested a free replacement. 4P declined, sending me a link to it 365-day warranty policy and saying the flashlight is out of warranty. So much for standing by the quality of its products and making things right with a (former) customer. If you need a Halo XT flashlight in an emergency, it may let you down, especially if it’s more than a year old.

Ordered a solar water heater on sale on Aug 5th Fedex lost the package so I reached out to 4 patriots customer support and was told on Aug 15th they would ship another one and that I should have it in 7-10 days. Here it is 2 weeks later and no tracking number update no package shipped and no product ever received even though they got my money. Never order from these people ever. So many bad reviews I wish I would habe checked the reviews before trying to buy something from these people.

I tried to order an emergency food kit for my brother who lives off grid in California. The order was dropped off at a post office, and when he went to pick it up, he was told there would be an almost $300 postage due fee. He was not able to afford that so it was returned. I contacted 4patriots to see if the order could just be reshipped to my house when it was returned, and I would be happy to pay another shipping fee. I went round and round with customer service trying to see if that could be done. I was told I would have to pay a $21 per package return fee and then wait for the refund to be processed and order again using my address. I told them it was not a return per se. After explaining the situation over and over…I was told the same thing. So now I have to pay $84 for a package that never got picked up due to the high postage due. It was returned and now I have to pay for the return. How does this make sense? How can a company treat customers like this and remain in business? Stay away from this company. I wish I would have read these reviews first.

Wife bought a 4patriot sidekick in 2023. It stayed in the box until 2 days ago when I opened it and found the battery to be dead. Customer service strung me along like they could help but then said they couldn'tfind the order number. I gave them the number off the packing slip. Guess they throw away their records. Products don-t work and they pretend they never sold it to you.

Be very aware. The 9-month payment plan for the small generator is actually a 19.5% increase in cost. Cash price is $1499 but the 9-month payment plan is $199/month for 9 months =$1791. Increases the cost by $292 or 19.5%. Or by credit card language that's a 44% interest rate. I canceled the order and will never order from 4Patriots. Rip Off to me.

I bought two and neither works. They both look fully charged, but do not charge my other devices. I've use a myriad of cords (some brand new) and I cannot charge at all.

Bought an emergency solar power generator. It showed up with a certain amount of charge, I plugged it in a topped it off, then put it in my closet, you know for emergencies. It sat for about 6 months. When I pulled it out to actually use it the battery was dead. I tried to charge it and it would not charge. I was told through customer service that I need to plug it in every 3 or 4 months… why is it sold as an emergency preparedness item if when you need it, it is dead?!? Called customer service. They tried to blame its malfunctioning on me… because I didn’t perform “regular maintenance”. Was sent information and shipping labels to send it back. Surprise, surprise. The information that I was to give FedEx was useless. The labels were garbage. This company is trash! I received a free solar lantern that I gave my 6 year old daughter and it stopped working with 5 minutes. Tried to charge it… nope. Bought the “Faraday bag” and it wouldn’t stop my phone from receiving calls or texts. So that was also junk. Do not use this company!