5MinSkinReviews of 5minskin.com

I got one response from the customer service, and I never got the refund or the product itself.

Hello please please it’s been almost two months trying to refund my money I bought a leaser hair removal on Black Friday week and I received the order but my doctor told me to not use laser on my skin I have skin infection so I returned the order with every item and they received the order on dec 16 and I called them on dec 20 and they said they going to refund me the money 7 to 14 days I waited THREE WEEKS AND I CALLED AGAIN AND THEY TOLD ME IN 24 HOURS THEY GOING TO REFUND BACK THE MONEY AND THEY ONLY SENT BACK 102 AND I BOUGHT THIS LASER 305 I AM SO PISS I CANT BELIEVE THIS IS THE WORST LESER EVER Don’t EVER BUY FROM THIS COMPANY EVER AGAIN PLEASE I F THEY SEE THIS PLEASE SEND BACK THE REST OF THE MONEY PLEASE I AM NOT A RICH ASS FOR YOU GUYS TO TAKE MY MONEY this is my second review on here S167401

It appears this is not a legit company and total rip off. I have sent numerous emails requesting a return address so I may get a refund per their website. No response and the customer service number listed rang and eventually forwarded me to voicemail. No return call and they must have blocked my number as it now says mailbox full and no ring. I’m afraid to return as I’ve seen other reviews where customers did not get a refund. Unfortunate that crooks are able to operate in this manner. Stay away and purchase off Amazon. At least they know how to treat their customers.

Was really hoping this would be a good purchase. Sculpt 2.0. BUT, power button only turns unit on. Have to unplug unit to turn by off. Flash didn’t work. At all. Tried calling customer service - “mailbox is full.” If you’re going to try it, buy through Amazon because 5minskin is charging me $18 to return a defective item and there was no option in the return process to indicate the product was defective - only that it “didn’t work.”

Was guaranteed a refund on November 29th, 2024 and have not seen a refund. It has been six weeks, I’ve sent four follow up emails with no response and their phone number on the website does not work (just redirects to a full mailbox). I’m extremely frustrated.

Edit: To my surprise I have received my refund! While I think this company has a long way to go on timeliness and customer service, I am very pleased to have received the full agreed upon refund. THANK YOU. Terrible company with awful customer service. I made a purchase in September 2024 and decided the device wasn't for me after 2 uses. Immediately emailed company to start a return. I was given the option to keep the item and receive a 50% return. I said no, and asked for a return label and my full refund. Sent my item back early November 2024. I waited a good 30 days to see my refund, but nothing. have emailed five times asking where my refund is. No answers and no one will respond. Absolutely horrendous as now I am out over $200 for nothing. This is theft!!

Do not purchase from this company. Order took over a month to arrive and when it did it was incomplete. Have been emailing multiple times over the past two weeks with no response. Absolute nightmare, completely untrustworthy Responding on your reply - absolutely untrue, I emailed the same address you gave me on the 27/12, 30/12, 3/1, and 8/1. This just further enforces my original view

I have sent multiple emails for a return/refund, as well as leaving 3 voicemails. NO response. The device gets way too hot and has NOT been effective at all. Ordered 9/17/24, rec'd sometime by 9/26/24. On 12/9/24 I received an email with tips for using the device, after submitting a less than favorable review. No response since. After a couple of emails and calls, I DID finally receive a refund. It seems all home laser hair removal devices are not as good/effective as advertised.