Poor
Based on 10 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Flooring company offering fast & affordable installation & sales for carpeting, vinyl, laminate & hardwood flooring in Minneapolis – St. Paul, MN.
651 Carpets (651carpets.com) has 10 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
10 approved reviews, newest moderated first
Joe A.
We just had LVP put in down stairs and quartz countertops installed up stairs, By 651 Carpets +. And both teams of people were flawless in their craftsmanship. Brett, Dave and JR thanks so much for everything the house is beautiful.
bmielkemyservion.com
Where to start.... Shortly after installation, the flooring began peeling and lifting in multiple areas. This is extremely concerning, as new flooring should not show signs of failure so quickly. The quality of workmanship does not meet reasonable professional standards, and the materials used appear to be subpar. In addition to the poor installation quality, I have been disappointed with the lack of responsiveness and professionalism from your customer service team. My attempts to resolve this matter have been met with delays, limited communication, and no clear plan to correct the issues. As a customer, I expected accountability and timely support, especially for work that is clearly defective. They are quick to reply when selling you flooring. Now that there are issues, they ghost you. Consider other options than this company.
Michele O.
made appointment for someone to come out for carpeting, when the representative did not show up we call 651 carpets, they took a message, rep called back within 30 minutes and explained there was a scheduling conflict so we rescheduled for another day, well that day came and no representative and no call. Very poor customer service think twice or it could cost you thousands.
Erin Putnam C.
From our first experience in 2023 of oct after they said a 2 day job the installers whipped through out 2,400 sq foit home in one day..the flooring in tje basement started buckling and they argued with me and said it was my computer chair and computer desk that made the damage and that they would replace it at cost to me. I fought them tooth and nail, and as I sent back a piece of vinyl to shaw.Flooring was deemed to be damaged. Afterwards, saying that they would do the whole. House again, they ended up telling me that they're only doing basement, because that's all shaw ordered. They were caught in a lie because I called shaw flooring they told me that empire is the one that ordered all of the floor. Their tune changed very fast, and I got my whole four redone. Still not happy with the company. Don't like them. Don't recommend them sorry, but not sorry
Nick
We’ve had 651carpets out to replace our flooring and countertops. They did a great job! Very reasonable prices, great service, and quick turnaround time.
Eric P.
Excellent job on installing carpets in bedrooms highly recommended them
Karla R.
Next day carpet... not if you want good carpet. The only carpet they have available is the crap that looks like turff. We waited over 3 weeks and it was not installed right. I would NEVER go through them again. Do NOT USE THIS COMPANY. IT'S THE WORST
Ruth F.
we had 651Carpets remove our lower level carpet that had been laid when we built our house in 1994. The installers removed the old carpet and installed the new vinyl planks. They were very professional. They were very precise.We had 725 sq ft of carpet removed and replaced by vinyl planks, The two installers(Jafar & Anderson) worked well as a team and very professionally. From start to finish they were in and out in just 6 hrs. including cleaning up and moving furniture back in place. My husband and I love our new flooring and would recommend 651 Carpets to everyone.. We were very impressed with their work and end result our flooring is beautiful. .
