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Based on 706 reviews
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7 Cups offers a free and anonymous way to connect with trained listeners anytime, anywhere. Feeling overwhelmed, stressed, or just need someone to talk to? 7 Cups provides a safe, confidential, and easily accessible space to share what's on your mind. It's a great resource for everyday struggles and a helpful first step for anyone exploring mental wellness. The 24/7 availability and mobile-friendly platform make it easy to get support when you need it most.
7 Cups (7cups.com) has 706 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 114 reviews with 1 star · Clear filters
Jenna W.
7cups harvests data from Psychology today and posts unauthorized bios of therapists, and then redirects potential clients to their own therapists. This is predatory, dangerous, misleading, and confusing. As a therapist whose information has been stolen, I insist that they cease and desist and will be reporting them.
Marina R.
I'm a psychotherapist who is not affiliated with 7 cups and found my profile on their website. I have not authorized my information to be posted here. It appears that my professional information was lifted from other online platforms in order to attract clients. I have repeatedly asked that my information be taken down and it is still there. This does not appear to be a legitimate website and I would not use it to find a mental health professional.
Reply from 7 CupsMar 28, 2025
Dear Marina, 7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians. The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems. I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system. We respond within 48 hours so if you emailed [email protected] and haven't heard back from us, please feel free to send a followup, and we'll do our best to process your request ASAP. Best regards, 7 Cups Support Team
Red Rose Hat P.
Beware! 7 Cups scrapes information from the websites of unaffiliated therapists and posts it fraudulently on their website as if these therapists work for them. They are spreading misleading information to people who are just trying to find a therapist! If you're searching for a therapist, consider trustworthy sites like Psychology Today or Open Path Collective.
Reply from 7 CupsMar 28, 2025
Hi, there 7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians. The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on their profile, we would forward their information to them for follow-up. This would essentially be a free referral for them. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system. If you have any questions or wish to follow up further, we invite you to email us at [email protected] Best regards, The 7 Cups Support Team
Sarah G.
This business is stealing psychology today, profiles of actual clinicians around the country and posting it on their site as if we work for them or are associated with them in someway. This company is a scam do not sign up for their services and do not use their business. Several of us have asked for our information to be removed many times and our shot back with explanations that we can join their platform for $180. This company is unethical do not associate with this group.
Reply from 7 CupsMar 28, 2025
Dear Sarah Grath, 7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians.The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems.I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system. Please email [email protected] and we will delete your listing Best wishes, The 7 Cups Support Team
Judy G.
I am a Licensed Clinical Social Worker in Maryland and discovered yesterday that I am listed on 7 Cups' website. I did not give permission for 7 Cups to use my name and information. This is a blatant way to attract people to their website by posting information gleaned from Psychology Today without my permission. (The write up they have about me is written in the third person, but is very close to what I wrote for my Psychology Today listing.) Listing licensed therapists (who have not given permission for their information to be used by 7 Cups) attracts people to their website, even though 7 Cups offers unlicensed “active listeners” with no training in providing psychotherapy to people who are clearly looking for licensed therapists. They are trying to attract therapists to join their network by asking them to pay monthly fees for the listing (once they learn about your listing and contact you to remove it), but this is clearly a bait and switch technique that does damage to everyone's reputation. It is duplicitous to post my information as if I am part of their network and say the client can “contact me,” when, in fact, they don't pass on the client’s message at all. (Yes, 7 Cups put a small disclaimer at the bottom, but many people are likely to not read it.) I know of someone who tried to contact me because of being on the 7 Cups website, but I was not contacted by them, even though the potential client wrote to me on that website. It was only because of their perseverence that I did not lose a potential client to 7 Cups' dishonest practice. UPDATE TO REVIEW, 3/28/25: In your reply (below) to my initial review, you state " If someone were to complete the contact form on your profile, we would forward their information to you for follow-up." THIS IS NOT TRUE. Someone DID complete the contact form for me and I have NOT received any information about it from you.
Reply from 7 CupsMar 28, 2025
Dear Judy G, 7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians. The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems. I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system. If you do not wish to have your profile listed and decide not to become part of our local support network then please let us know at [email protected] and we will delete your profile within 48 business hours. Best regards, 7 Cups Support Team
Kim
I am a psychotherapist licensed in NY and CT. Yesterday, I discovered that 7 Cups had scraped my profile for their website. I have never worked for 7 Cups, and I promptly requested that they remove my profile through their Customer Service Department. I received an email that they would respond to me within 48 hours and I am waiting. I also sent an inquiry as a client about connecting with me, the provider, via 7 Cups, to which I received this email: "Thanks for using the 7 Cups directory! We’ve contacted the listed service provider you selected and will keep you updated. In the meantime, did you know that 7 Cups is the world’s largest emotional support community, with millions of members and over 500,000 trained volunteer listeners? Whether you’re looking for someone to talk to or resources to support your well-being, we’re here for you," followed by a link to click on to choose other services within 7 Cups. 7 Cups never contacted me as a provider to alert me to this inquiry. This reminds me of the bait and switch scheme, that CareDash ran several years ago, when people were directed to profiles of therapists who had not consented to be a part of CareDash, and when clients inquired about working with these therapists, they were directed to BetterHelp therapists instead. Please beware of this unethical practice. You can read more about the lawsuit and settlement between 7 Cups and the state of California that highlights some of the dangers on Mashable. Search for 7-cups-tech-suite-california-deal.
Reply from 7 CupsMar 28, 2025
Dear Kim, 7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians. The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems. I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system. We respond within 48 hours so if you emailed [email protected] and haven't heard back from us, please feel free to send a followup and we'll do our best to process your request ASAP. Best regards, 7 Cups Support Team
Dr. C.
I am a licensed psychologist and have never consented to the use of my name or practice information by 7 Cups. Their website listing and exploiting the names and practices of licensed mental health therapists (who are not informed, have not given consent for this use and are NOT a part of 7 Cups) is extremely misleading and deceptive to people looking for mental health care. I have formally requested that 7 Cups cease the use of my name and practice.
Reply from 7 CupsMar 28, 2025
Dear Dr. C, 7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians. The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems. I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system. If you do not wish to have your profile listed and decide not to become part of our local support network then please let us know and we will delete your profile within 48 business hours. Best regards, 7 Cups Support Team
Joshua Redding L.
I am a licensed therapist and 7 cups is using thousands of therapists identities without their permission on their website. This is illegal and needs to be recognized as such. Just use Psychology Today to find a reputable therapist in your area. Additionally, there are no such things as 'active listeners' and the training that this volunteers go through is not mentioned anywhere on the website.
Reply from 7 CupsMar 27, 2025
Dear Dr. Redding, 7 Cups is the world’s largest mental health community. We have over 570,000 trained volunteer listeners across 189 countries that provide support in 140 languages. We have reached over 73 million people. Often, we need to make referrals to licensed clinicians, shelters, and food pantries. That is why we built our provider directory and local support service. We are now starting to make referrals to local clinicians. The goal of the local support systems (7cups.com/local) is to connect people online to services offline so they can get better help. We believe therapists are an important part of local support systems. I understand that you may have reasons for wanting to be removed, but I wanted to share some additional context that you might find helpful. 7 Cups sends out thousands of free referrals to therapists every month. If someone were to complete the contact form on your profile, we would forward their information to you for follow-up. This would essentially be a free referral for you. We operate similarly with food pantries and shelters, as our goal is to connect people with local resources in their community. We are providing therapists the option of a free premium month of being listed on 7 Cups to gain additional referrals. We are also providing this premium service to therapists free of charge if they cannot afford it as we think it is important for therapists to get referrals and build their practice. We want to feature as many therapists we can as part of the local support system. If you do not wish to have your profile listed and decide not to become part of our local support network then please let us know and we will delete your profile within 48 business hours. Best regards, 7 Cups Support Team
