Val B.
Customer service is good thus far
EDIT: Customer service got back to me and was able to cancel and refund the order due to the issue. I will be resubmitting the order and will edit again once my items arrive! I entered my email and phone number to get an extra 300 entries with purchase to their contest. The code wasn't working on my computer, so I clicked the link in the text they sent me and was using my phone. The bonus 300 entries weren't showing, so I was going back and forth between my text messages and the website to enter the code. When I came back to the website my keyboard disappeared right as I was typing the code and hit pay instead of the keys on the keyboard. I was needing to pay with a different card (A visa gift card) as this one didn't have enough on it for this purchase and the bills I have coming out. I contacted them within seconds of placing the order and received a prompt response basically telling me that all sales are final and that they would not refund me. I understand since this is a contest, so requested to keep the order but change the payment, but I haven't received any further communications. What a way to ruin my Christmas. If this isn't resolved by the morning, I will have to call my credit card company to reverse the charges.