Average
Based on 601 reviews
8x83.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
David
Quickly isolated the problem and provided a clear sop after he completed back end adjustments.
Reply from 8x8Feb 4, 2025
Hi David, thank you for your review. We are glad we were able to resolve your issue quickly.
MT
Call quality is okay. Cuts in and out alot. I had a question and reached to the Rep Rose who signed us up and was told she couldn't help and would have someone return my call but didn't hear back from anyone. I'm guessing there is a better VOIP provider out there.
Reply from 8x8Feb 4, 2025
Dear customer, We are sorry our service has not met your expectations. We have reached out to assist you with any issues you may have.
Ashkan R.
Hard to get hold of the sales Reps, They Push you to 3 yrs contract. Hard to communicate with them System has Glitches here and there.
Reply from 8x8Feb 4, 2025
Hi Ashkan, we are sorry you feel you are not having a good experience. Please email us at [email protected] with the name of the account this refers to, and we will be happy to help.
Ralph M.
Without fail, 8x8 has been able to satisfy my needs, and find the solutions to my issues, should some arrive.
Reply from 8x8Feb 4, 2025
Hi Ralph, thank you for your review; we are delighted we have been able to satisfy your needs and help you with any issues.
Brittany C.
I have been an 8x8 customer for years. Unfortunately what used to be great support and customer service has dramatically declined. You can't get anyone on the phone and emails are ignored. It is absolutely unacceptable. Try canceling your services? Ha good luck.
Reply from 8x8Jan 31, 2025
Brittany, we’re truly sorry to hear that the support experience hasn’t met your expectations. Providing great support has always been our priority, and it’s disappointing to learn that we’ve fallen short. We understand how frustrating it is to feel unheard, and we deeply regret any inconvenience caused by missed responses. Please know that we take your feedback seriously and are committed to improving our service. Thank you for your patience and for sharing your experience—we’re working hard to do better.
Soft Bit Digital L.
very unprofessional behavior from your account team, i have created account on 23 Jan i have paid as per quotation amount & got an email on 24 Jan mentioning that they have suspend my account for no reason, even i have asked many times to just tell me why my account is suspended but unfortunately they haven't give any response, i believe this is scam to get customers card details. NOT RECOMMENDED TO ANYONE
Reply from 8x8Jan 30, 2025
We regret to inform you that we cannot provide 8x8 services at this time. Your subscription has been cancelled, and any payments received will be refunded. If you wish to port phone numbers assigned to you by 8x8, you may request this action with your new service provider. We apologize for any inconvenience that this decision may cause.
L.
I didn't have any experiance with phone system when the company I worked for wanted to move to 8x8 to save money. The staff at 8x8 assisted me with everything and we didn't have a second of down time and that's important because or phones save lives.
Reply from 8x8Jan 15, 2025
Dear Customer, we are delighted we were able to provide a positive experience when you moved to 8x8. Thank you for choosing 8x8!
Lisa
The rep knew what she was doing and was able to make suggestions for our set up.
Reply from 8x8Jan 13, 2025
Hi Lisa, we appreciate your feedback, and it's fantastic to hear we were able to help you with your set-up.
