8x8Reviews of 8x8.com

Great service, makes everything we need in our customer communications and internal communications simple.

Absolutely baffling corruption and disregard of facts. After we paid the service fee they said We were flagged and cant access the service. They did bot answer specifically why or who flagged us they asked a proof of registration of LLC in USA. We did provide the article of organization with state seal and signature. And shockingly they came back and said county did not confirm the regiatration. This all when we have all the documents and and EIN from IRS. how can we be given identification number from IRS if we were not registered legally??? Unbelievable. I now requested to close the application and refund what we paid. I will write back if this doe not happen and make sure all my company employees leave heavy reviews on all platformse.

Issue was resolved in a timely manor.

I initially had a horrible experience until I came across Nella Bustria and Sridhar Bala Mukundhan. Both Nella and Sridhar were highly patient and had incredible customer service. They helped me from the beginning until the end. The product is now working well. I will leave another review of my SMS in 3-4 months.

I had for a short time taken in a second line. I cancelled it in writing after dismissing an individual. Their customer service team never cancelled the line for two years and their credit team came on heavy threatening me with solicitors. Eventually when I got a new customer account manager the email cancelling the service was found (2 years later, and not before the company had tried to extort me for a bill that should never have been there) Naturally I put my foot down and didn’t pay u til the spurious balance was waived. It was eventually brought back online but I then had an owed balance of £260 but quickly paid half. At no time have they offered some degree of compensation for an issue caused by their team not doing their job. As it stands, because I am now in arrears of £130, they have cancelled the phone line despite the arrears being because it took THEM two years to acknowledge they didn’t cancel one of the two lines. Customer service is a roulette. Most of their team don’t care. I’ve found them to be unsympathetic to a situation they manufactured. Theo collections team even went so far recently to threaten me with solicitors despite my showing a willingness to clear what is now a correct balance. As it stands, I’m looking into Mitel or possibly Skype as their agent terminating the line and threatening me despite no apology over their mistake leaving two lines operational when only one was required is dire. I wasted countless hours on hold to this company trying to sort it out over two years. They treated me as if it was my fault but after a very long time eventually found my cancellation for one of the two lines. IF YOU ARE CONSIDERING 8x8 I WOULD THINK TWICE. THE CUSTOMER SERVICE FROM WHAT THEY'VE DISPLAYED TO MY COMPANY IS SIMPLY NONE-EXISTENT. On the whole the phone system does work well, but this is mired considering how long simple account and service issues take for them to sort out. To have not even had the good grace to have offered a degree of compensation due to the farce caused by their team is beyond an insult.

Locked in a contract with this company who promised the world then never delivered and left us stuck with an incredibly inefficient phone system with complaints from our patients all year long. The phones drop, they cut out and have failed leaving us with no phone service on multiple occasions. Their user support is rubbish. Pay more get a proper service.

We canceled our service, per the terms of the agreement they billed us, I've reached out via email and tried to call their corporate office. Terrible customer service! They've gone silent!

Just delete the review.