8x8Reviews of 8x8.com

A trouble free and reliable service at a fair price.

Shocking Avoid! Avoid! Avoid! My lines have went down and for 2 days i can not get a hold of anyone to fix this , Its had a major impact on my Business and you cant even get through to the n ew sales enquiries to speak to anyone , Also my bills have increased every month and on a standard rate and they have no explanation for me , Cancelled my Direct debt and then they get in touch by email - Shocking company please do not use this service !

8x8 somehow deleted ALL my text messages for a law office!!!! There customer service said it was not their fault after they refreshed the system, knowing that by doing that would wipe our everything. Customer service tried to say it wasn't their fault!? Stay far away from this company!! Time to find a new service!!

Cancellation seems to be intentionally difficult and requires a 30 day notice. It's been hard to reach someone and get a response to a very simple question. The person assigned to be account was not responsive to my emails and then eventually told me to call customer service. When I did, all they did was open up a case for me and that someone would return my call. No one did and that was weeks ago. I finally got an answer when I gave a negative review in response to a feedback request email about the customer service call. When I originally signed up in July 2022, I had an express account that included SMS. Then a few months later I was told that I had to upgrade (price increase) if I wanted to continue to have SMS capabilities. So I did. Then a couple of months ago I get an email that to keep this feature, a one-time fee of $89 plus applicable taxes would be charged. I understand that this is related to a crack down on wireless services and spamming but I also know that other VoIP companies are waiving the fee. Now, they don't even have my original plan I can downgrade to. Otherwise the interface has been fairly straight forward. The bait and switching and impossible customer service are reasons why I am terminating my account.

Overly complicated system that is not intuitive or user friendly. Won’t even show a summary of call volumes for the previous year but can break down stupid things you don’t ever need. I’d bin it if was up to me. I hate it.

Worst service ever. Can’t get ahold of anyone. Tech says it’s a billing issue, billing says it’s a tech issue. Never calls back. Never has an answer for what’s going on. Our lines have been down for over a week. Their response is should be up in 10 minutes, 20 minutes, 1 hour, 24 hours. Never got fixed. Then they say we can’t find your file…. They are just one big joke Avoid them like the plague. Worse company ever. No help and not easy to work with. Very unhappy.

I'm a little surprised to see so many negative reviews, I have nothing but great things to say about 8x8. I have used many different service providers in the past and 8x8 has the best support and easiest to manage system. I migrated my own business to 8x8 just over a year ago and its worked fine ever since. Top company, great team, I would highly recommend. All I can think for the negative reviews is that people with issues have jumped on, but the people with good experiences have not bothered.

The Android App does NOT sync with the desktop. It frequently just returns a "Cannot connect to messaging service" error (but oddly, I'll get a phone notification of a message, but it wont display IN the app!). Customer support is non-existent (outsourced to a chat-bot, but you can get to a human after an hour or so). They keep adding "new feature bells and whistles" that small businesses don't need. By trying to please everyone, they are really just letting their customers down. I'm looking to replace them.