Average
Based on 601 reviews
8x83.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
Jacky C.
Daniel was very helpful and competent and helped me resolve my issue.
Reply from 8x8Dec 16, 2020
It's so great to hear that the 8x8 customer support team has been able to provide you with a positive experience. Thanks for the review!
Lisa C.
Awful, just no consistency to sorting out issues, passed around and no one actually solves the problem. Trying to leave is almost impossible too.
Reply from 8x8Nov 18, 2020
We are sorry to hear that you are not enjoying your experience with 8x8. We will reach out to you separately to resolve this as a matter of urgency or alternatively, you can contact us via the options below to get the matter escalated and resolved: Email - [email protected] Online: https://support.8x8.com/ - this is available 24/7 Phone: +44 207 096 6060
Ravi
On October 12th, I called to close my account and my account was supposed to be closed within 48 hours. I received nothing. On October 26th, I called to close my account (Case ID C30308806) and it was supposed to be closed within 48 hours. I received nothing. On October 28th, I tried to close my account again (Case ID C3047983) and I was supposed to receive an email confirming closure with 48 hours. I received nothing. On November 3rd, I followed up with case C3054160 to close the account. No one responded. They keep saying it's "with the cancellation team" but it's taken 5 hours to close an account.
Reply from 8x8Nov 4, 2020
Good day Ravi, sorry to hear about your issues with cancellation. Please note that service stoppage will accompany cancellation completion on your requested account or line(s) 30 days after your request. If you were to have a case created for cancellation today, your services would not cancel until the same day next month. Please refer to article: https://support.8x8.com/support-services/billing-account-management/how-to-cancel-an-8x8-account-or-extension
Tony E.
brilliant service.. very knowledgeable and will highly recommend.
Reply from 8x8Oct 28, 2020
It's so great to hear that the 8x8 customer support team has been able to provide you with a positive experience. Thanks for the review!
Dawid P.
tragic customer support
Reply from 8x8Oct 26, 2020
We are sorry to hear that you are not enjoying your experience with 8x8. Please share with us your latest case ID to [email protected] and we will do our best to assist. You may also call us on +442070966060 for urgent issues that needs to be addressed.
rich R.
amazing support
Reply from 8x8Oct 26, 2020
Thanks for the review and we are so happy to hear that our staff was able to assist you.
Nick J.
Very good customer support. Dealt with our queries and issues and sorted out user changes immediately
Reply from 8x8Oct 26, 2020
Thanks for the review and we are so happy to hear that our staff was able to assist you.
Nigel R.
Received an unsolicited call from them Received an unsolicited call from them, asking for a person that we've never heard of. They clearly didn't even know which radio station they were calling, and the salesdroid ran her robotic pitch full of jargon that didn't even make sense to me (40 years in the IT business, and early VOIP adopter). Did not fill me with confidence. In any event, they wouldn't have been able to supply even the most basic service we require (inbound SIP with local number), but we never got far enough in the conversation to discuss it further.
