Average
Based on 601 reviews
8x83.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
Elaine B.
The staff sorting the issue was confident and made his instructions very clear. This is a great help when you are unsure.
Reply from 8x8Jun 21, 2020
Thanks for the review and we are so happy to hear that our staff was able to assist you.
Audrie M.
Great customer support; solved 1st call
Reply from 8x8Jun 21, 2020
It's great to hear that your issue was resolved in the first call, we appreciate the review.
Nigel O.
I was promised a credit note , for the long delay, having the phone connected. I asked Selina for a credit note weeks ago, I've not even had a email reply. from her. from my 2 e mails, on 13 March and again on 25 March. Kind Regards Nigel Orchard
Reply from 8x8Jun 22, 2020
We are sorry to hear that you are not enjoying our services. In relation to the credit note, we have reached out to you, responded and resolved this matter. I hope that we can improve your customer experience with us in the future and will strive to ensure that this happens in everything we do going forward.
Anna
He was nice and efficient
Reply from 8x8Jun 21, 2020
Glad to hear that the representative you dealt with was nice and efficient. Thanks for the review!
Tracey Walton, FacePalm F.
Excellent service
Reply from 8x8Jun 21, 2020
Thank you for writing a review!
G E.
I'd heard good things about Jitsi and in trying to set up an account was taken to the 8x8 US site - even though I'm UK based. I signed up for a free trial and got an email confirming payments would start 3rd June and, er, that it! No set-up info, no get started guidance, no account number, no login details. Now 2 weeks later I'm still still struggling to get any response from them acknowledging my requests to cancel. I was able to speak to the UK office but they say the US office needs to process it.... nightmare!
Rosie M.
work is not always 100% but is always fixed quickly and we are updated often,
Reply from 8x8Jun 17, 2020
Thank you for taking the time to leave a review and we apologise that you are experiencing issues and will work hard to improve our service. We are glad we are able to provide you with the support you need!
Nathanael M.
Very Good service, the phone system has many options for users and administrators alike. It's not the easiest system (for admins) to use but once you get the hang of it the possibilities are endless. It's a super easy system for end-users, user friendly and the buttons are simple and do their job as needed. Customer support is quick and very helpful. They help you as best as they can. Whenever we needed help most of our issues got sorted within 48-72 hours. Very good service overall.
Reply from 8x8Jun 21, 2020
Thanks for the feedback, and we look forward to continuing the business relationship.
