Average
Based on 601 reviews
8x83.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
S S.
Initial configuration and number porting was smooth and well supported. No complaints with service quality so far!
Reply from 8x8Jan 10, 2020
Thank you so much for taking the time to leave feedback and it's great to hear you are having a positive start with our services.
Nikolai
Good company with good customer service
Reply from 8x8Jan 10, 2020
Thank you so much for your feedback and it's great to hear that you are having a positive experience.
London Borough B.
Excellent service as always
Reply from 8x8Jan 10, 2020
Thank you for your review, it's great to hear that you're having excellent experience and we look forward to continuing our partnership with you.
Raytheon
Solid service and quick resolutions if issues arise
Reply from 8x8Jan 10, 2020
Thank you for your review and it's good to hear that you are having a positive experience.
S L.
8x8 are reasonably priced and although the set up of the service had a few glitches, they are easy to contact and resolve the issues effectively. Wouldn’t hesitate to recommend 8X8.
Reply from 8x8Jan 10, 2020
Thank you so much for your positive feedback and we look forward to continuing working with you in the future.
QM
Migrated multiple companies over to 8x8, within an hour you can set up whole companies worth of phones, numbers, users, etc. Great that they have cloud/UcaaS options so you don't have to get a desk phone. I even managed to get 15 of my own non-8x8 phones working on 8x8 with ease, their support team gave me the tips and talked me through how to reformat and provision my own phones to 8x8. Their call forwarding feature is great, via the web browser you can set numbers to call a mobile and other numbers in order or simultaneously. Auto attendants and BLF Keys are easy to setup and can all be done via a web browser.
Reply from 8x8Jan 10, 2020
Thank you so much for taking the time to leave a review. It's excellent to hear that you are having a great experience and we look forward to continuing our partnership with you.
CMW International L.
I have been using 8x8 for close to 1 year now and can not speak more highly of them. The user friendly desktop & mobile App are so simple to use. The connection is always perfect and never had an issue. Customer support has been excellent and have always made amendments to my dashboard when needed. The analytics on the dashboard are fantastic to view my activity. Great work, thank you for such a awesome product.
Reply from 8x8Jan 10, 2020
Thank you so much for taking the time to leave a review. It's fantastic to hear that you are enjoying our product and service and look forward to continuing our partnership with you.
Neil H.
8x8 provide us with a telephony service for a small team receiving incoming calls only. For this purpose the service provided is good, we have been with 8x8 for 3 years now with only one or two memorable instances of downtime. Once the configuration is setup and running there have been no noted operational issues and the administrative interface, although initially seemed quite complex to someone with no prior telephony configuration experience, has given us the ability to amend ring groups, call queues and agent information. Reporting on our package is quite basic, but believe that if you pay for the full contact centre package there is more data available. Support has been generally good - you are initially (in our experience) routed via the USA for first line support but in most instances problems and queries have been swiftly resolved.
Reply from 8x8Jan 10, 2020
Thank you so much for your feedback. It's positive to hear that you are having a good experience in terms of the service and our support teams for the 3 years that you have been an 8x8 customer.
