97tax.comReviews of 97tax.com

Reply from 97tax.comSep 4, 2026

We're sorry to hear you feel that way, Kevin. Our service is focused on preparing your IRS payment plan application and getting it mailed to you quickly with everything you need to send it in, we don't have visibility into the IRS's side once it's submitted or into your ongoing payment status. If you have questions about your specific order, please email [email protected] and we're happy to help however we can.

Reply from 97tax.comSep 4, 2026

We're sorry to hear that, and we understand how frustrating incorrect information on your application would be. Please email [email protected] with your order details so we can correct the information and get things sorted for you.

Reply from 97tax.comAug 22, 2026

We're sorry to hear about the frustration, Jesse. We want to clarify that 97tax has no ability to redirect or affect the IRS website in any way, we're a completely separate, independent service. If our site came up during your search, that would have come through an ad or search result you clicked on, not anything on the IRS's end. Please email [email protected] with your order details and we're happy to discuss this further with you.

Reply from 97tax.comAug 12, 2026

We're sorry to hear about the frustration, Jon, but we want to clarify that 97tax has no ability to redirect or affect the IRS website in any way, we're an independent, separate service. If our site came up during your search, that would have been through a separate ad or search result you clicked on, not anything on the IRS's end. Please email [email protected] with your order details and we're happy to discuss this further with you.

Reply from 97tax.comAug 4, 2026

We're sorry to hear about the issues with your form, Robert, that's not the experience we want. We'd like to look into what happened with your specific application. Please email [email protected] with your order details so we can review this with you directly.

Reply from 97tax.comJul 24, 2026

We understand the frustration, and we hear you that the IRS forms themselves are available for free directly from the IRS. Our service is for the preparation and mailing of your completed application on your behalf, done within 24 hours with tracking, which is what the fee covers. We're sorry to hear a prepaid envelope wasn't included with your package, that's not what should happen, and we'd like to look into it. Please email [email protected] with your order details so we can review your case.

Reply from 97tax.comJul 21, 2026

We're sorry for the frustration, this is not the experience we want for you. We mail your completed application via USPS with tracking emailed within 24 hours of your order, but delivery timing after that is handled by USPS. Good news: you can begin making your payments to the IRS immediately, you don't need to wait for the package to arrive to start. Please email [email protected] and we'll send a digital copy right away and look into the tracking on our end.

Reply from 97tax.comJul 21, 2026

We're sorry to hear you're upset, Angela, and we understand how stressful this feels. To be clear, your $199 payment was for 97tax's service of preparing and mailing your IRS payment plan application, not a payment to the IRS itself. Our records show the package was returned to sender, likely due to an address issue. Please email [email protected] so we can verify your mailing address and get this resent or emailed to you right away.