Bad
Based on 72 reviews
9ninecloth1.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are thrilled to welcome you to our online fashion destination. We pride ourselves on offering a diverse range of high-quality printed t-shirts, hoodie, shoes that cater to the unique tastes of individuals worldwide. Get ready to embrace your self-expression and style with our collection of unique and fashionable products.
9ninecloth (9ninecloth.com) has 72 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
72 approved reviews, newest moderated first
Gary B.
What I was promised is not what I got. The pictures were of different liquors in glass bottles with different tops. What I got was five plastic purple bottles with plastic tops. I’m very unhappy and I will never order from you again. Anybody who reads this do not order from this company?
jenn J.
ordered 2 weeks ago still no shipping details still no sign of the parcel i fly away tommorow what fckn good is that to anyone! i want my money back. i advice everyone never to order from here absolutely shocking!!.
Kristy W.
I ordered a Grateful Dead bottle. I received one email that they got my order, I paid extra for expediting the order, and have received nothing! I've emailed multiple times with no response. I've called and all the phone does is ring and ring. These people are scammers and don't intend on sending me my product, just keeping my $64. Do not use them!!!
Reply from 9nineclothSep 7, 2025
Dear Kristy, We are so sorry to hear about your frustrating experience with 9ninecloth.com. This is definitely not the standard of service we aim to provide, and we sincerely apologize for the lack of communication and the delay in receiving your Grateful Dead bottle. We understand how upsetting it is to not receive an order you've paid for, especially when you've also paid for expedited shipping and have tried to reach out multiple times without success. Your feedback is extremely important to us, and we want to assure you that we are taking your concerns seriously. We are investigating this matter immediately to understand what went wrong with your order and our customer service response. Please contact us directly at [email protected] with your order number so we can look into this directly and resolve it as quickly as possible. We are committed to making this right for you. Thank you for bringing this to our attention. Sincerely, The 9ninecloth.com Team
Deiter W.
This company has fake products. DO NOT TRUST THEM. I have read and they do deliver the stuff but the "Nike Air force 1 slipknot" shoes are NOT a partner with either Nike ot Slipknot. This is basically a scam by selling fake items at such a high price. Maybe I will change my review once I see real products that are endorsed by the band/artist AND NOT MARKETED USING AI. I saw you had Ozzy Osborne Uno Cards. I thought that would be cool but it was marketed with Ai images. Idk if that is the real thing but AI products is just as bad or worse than traditional scams. Making money off cheap and stolen art. Shame on this website.
Reply from 9nineclothSep 2, 2025
Hello Deiter, Thank you for taking the time to write such a detailed review. We are genuinely sorry to hear about your disappointment and we appreciate the opportunity to address the important points you've raised. First, we want to be completely transparent about our products. The "Nike Air Force 1 Slipknot" shoes are not an official collaboration with Nike or Slipknot. They are custom art pieces. We purchase 100% authentic Nike Air Force 1s from authorized retailers, which our artists then use as a canvas to create custom designs inspired by bands and artists our customers love. We understand how the listing could be confusing, and we apologize if it came across as an official partnership. Our intention is to celebrate the bands, not to mislead. Regarding your concerns about AI-generated images, you are correct that we use this technology for some of our product mockups, like the Ozzy Osbourne Uno Cards you mentioned. We do this to showcase a wide range of design concepts before they are physically created. The final product a customer receives is a high-quality, physically produced item, not an AI-generated object. However, your feedback makes it clear that we need to be more transparent about this process. We see your point that it can erode trust, and we are taking that very seriously. We are a small business of passionate fans creating unique items for other fans. We are not a scam, and we absolutely do not want anyone to feel deceived. Making money off "stolen art" is not our goal, and we are actively reviewing how we can better support the artistic community. We value your perspective immensely. We would like to learn more about your concerns and invite you to contact us directly at [email protected] so we can discuss this further. Thank you again for your honesty; it will help us improve. Sincerely, The 9ninecloth Team
M G.
Shirt was all good, but ordered 2 sizes. Return portal doesn’t work, nobody responds to email enquiry or instagram message. Shame really, try and support independent brands and they shoot themselves in the foot with basic customer care! Avoid if you want to return anything!
Reply from 9nineclothSep 2, 2025
Hi M. Gould, Thank you for your honest review. First, we're glad to hear you were happy with the quality of the shirt itself, but we are incredibly sorry for the complete failure in our customer service process you experienced when trying to make a return. You are absolutely right—this is a basic part of customer care, and we let you down. Supporting an independent brand should come with great, personal service, and it's unacceptable that our return portal failed and that your messages went unanswered. Your feedback has highlighted a critical issue for us. We are now urgently investigating the technical problem with our returns portal and reviewing our customer response system across email and Instagram to ensure this doesn't happen again. Most importantly, we want to process your return for you right away. Please email us directly at [email protected] with your order number in the subject line. I will personally ensure it is prioritized and handled today. Thank you again for bringing this to our attention. We hope we can resolve this for you and regain your trust. Sincerely, The 9ninecloth Team
Michelle R.
So I write a review about some shoes that I had bought it wasn't a good review. The company wrote me back and they were like oh my gosh we're so sorry blah blah blah blah blah we will replace the shoes or we will reimburse you. I wrote them another email saying why thank you that would be great I would like to be reimbursed obviously I would not want another pair of the bad shoes. Well then I get an email from them asking me to tell them about the email they had written and why did I think I should be reimbursed crazy right. So I did I wrote them an email telling them what they told me and then I get another email and it says now catch this our PayPal account is locked if you want reimbursement you have to file a dispute with PayPal...... So initially I was mad and told them that it has to be a joke that I wasn't filing anything with PayPal because PayPal did not give me the shoes that they promised to replace. Then I'm waiting for a little while longer and was even angrier and thinking about it and I told him that it was unacceptable that first off PayPal is not the only way that you can get the money that you volunteered to give me to me in America other ways and not only that but now they're not responding to any of my emails I even tried to file this dispute with PayPal the 99 cloth place doesn't even pop up in their businesses that you would know. Could somebody please please shed some insight or advice.
Reply from 9nineclothSep 2, 2025
Dear Michelle, We are absolutely mortified to read your review and we want to offer our sincerest, most profound apology. There are no excuses for the experience you have had with our company. What you described is a complete and unacceptable breakdown of our customer service promise, and we have failed you at every step after your initial complaint. Let us be perfectly clear: The initial offer of a refund should have been honored immediately, without question. The follow-up emails questioning you and making you repeat our offer were confusing and unprofessional. We are investigating internally how this communication happened, as it is completely against our policies. The information you were given about our PayPal account and being told to file a dispute was entirely wrong and an unacceptable way to handle a refund. This burden should never have been placed on you. We understand why you feel lied to and angry. You are completely justified. Please email us directly at [email protected] with your order number in the subject line. I will personally ensure it is prioritized and handled today. This experience has exposed a critical failure in our support process, and we will be using your feedback to conduct a full review and re-train our team to ensure this never, ever happens to another customer. Thank you for holding us accountable. We are deeply sorry. Sincerely,
Valeria
Il pacco è arrivato puntuale come indicato nell'ordine!molto soddisfatta del prodotto e del mio ordine!
Reply from 9nineclothJul 2, 2025
Ciao Valeria, Grazie mille per aver dedicato del tempo a lasciarci questa fantastica recensione a 5 stelle! Siamo davvero felicissimi di sapere che le scarpe ti siano piaciute così tanto da definirle "TOP"! È la parola migliore che potessimo sperare di sentire. Ci fa anche un immenso piacere che la consegna sia stata puntuale, proprio come promesso. Lavoriamo sodo per questo, e la tua soddisfazione per l'intero ordine è la nostra più grande ricompensa. Grazie ancora per aver scelto 9ninecloth.com. Speriamo di rivederti presto! Un caro saluto, Il Team di 9ninecloth.com ------------------------------------------------ Hi Valeria, Thank you so much for taking the time to leave us this fantastic 5-star review! We are absolutely thrilled to hear that you loved the shoes so much you called them "TOP"! That's the best word we could ever hope to hear. It also gives us immense pleasure to know that the delivery was on time, just as promised. We work hard for that, and your satisfaction with the entire order is our greatest reward. Thanks again for choosing 9ninecloth.com. We hope to see you again soon! Warm regards, The Team at 9ninecloth.com
Craig M.
Fully understanding that these were not official sneakers, there was a print I really liked and decided to grab a pair. Here's the thing, they may be great shoes and the print may be perfect, but I'll never know. I got word that UPS is wanting to charge me about what I paid for the sneakers for delivery. I'm gathering this is a customs/tariffs thing ..which....awesome. Great job on voting America. You're the tops. Anyway if you happen to find a random pair of size 10 kicks with front 242 graphics on them at a goodwill in the future, I hope you enjoy them, because I'm not paying that fee. Live and learn, buyer beware, etc etc. Be kind!
Reply from 9nineclothJul 2, 2025
Dear Craig, Thank you for leaving a review. We're genuinely gutted to read it and to hear about the frustrating situation you've run into with the delivery of your shoes. Honestly, it's a huge bummer to hear that your Front 242 kicks are stuck in limbo because of an unexpected customs fee. We can completely understand your frustration – no one wants a surprise bill that's nearly the cost of the item itself, and it's awful to be excited about something that you may never get to see. You're spot on – those charges from UPS are indeed customs/duties fees levied by your country's government for importing goods. Unfortunately, this is a process that is completely out of our hands; the fee isn't from us or even from UPS, but is a requirement of international trade. We truly hate when this happens because we know it creates a terrible and confusing experience for our customers. "Live and learn" shouldn't have to be the final word here, and we don't want you to be left with nothing but a bad experience. Your feedback is a clear sign that we need to do a much better job of highlighting the possibility of these international fees for our customers before they purchase. We will be reviewing our shipping information and checkout process to make this warning more prominent. We would really like to try and find a better solution for you. Please reach out to our team directly at [email protected] and mention your review. We want to see what we can do to help make this right, whether it's exploring options once the package is returned to us or finding another way to help ease the frustration. We really hope you don't end up seeing those kicks in a Goodwill. We'd much rather help you out directly. And thank you for the reminder to "Be kind!" We appreciate you sharing your experience, even though it was a frustrating one. All the best, The Team at 9ninecloth.com
