Average
Based on 39 reviews
A+ Movers3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A+ Movers is a moving company in El Cajon, CA, serving the Greater San Diego area, including Mission Valley, El Cajon, University Heights and surrounding areas. A+ Movers is comprised of a team of problem solvers. We offer a different kind of experience in that we work with our customers from their very first interaction with us to moving day and beyond to ensure 5-star customer satisfaction. We offer a wide range of moving services, including apartment moving, house moving, dorm moving, residential moving and commercial moving. As a family-owned business, we know just how challenging it can be to move your family from one place to another. Our goal is to deliver a stress-free move from start to finish. For expert care and affordable rates, choose A+ Movers.
A+ Movers (a-plus-moving.com) has 39 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
39 approved reviews, newest moderated first
Mayra De La C.
Very useful and fast service will be telling my friends and family about them because they are very trustworthy with their job
Reply from A+ MoversDec 3, 2023
Hi. Thank you so much for leaving us a stellar review!
Gennifer
Bait and Switch. Company represented that they would be the company doing our cross-country move. But, they took our items, put them in storage and then bid out the job through an internet listing. They didn't provide an inventory of our items - either on the front or back end. In fact, they didn't give the person who delivered our items any sort of paperwork. They regularly lied about when the goods would arrive - they said the goods were on the way when they clearly weren't. They lied about the cost - claimed that the load was much bigger than it actually was (We have pictures of the load from the person who actually delivered the goods. And we didn't use any extra packing materials.) They were unbelievably rude. I have screen shots l of the text and FB Messenger messages. How they have good reviews is beyond me. DO NOT USE THIS COMPANY. If you are looking for a better company - use Colonial. At least they are honest. Data was provided to Trustpilot within a short time after requesting. No response as of yet.
Reply from A+ MoversOct 25, 2023
CAN’T FIND IN THE SYSTEM We would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. Could you please provide us more information as order/job number so that we can analyze your case?
ALEXANDER
Used these guys to move me to Atlanta, GA from Charlotte,NC. Same day delivery, no surprises. Will use again!
Reply from A+ MoversOct 3, 2023
Hello. We appreciate the kind words and are glad we could provide you with a positive experience!
Jennifer H.
How this company is a 4.3 star is beyond me. Moved me from east coast to west coast (IF my stuff will ever arrive!). They misquoted me at $2800 with the wrong cubic feet. It ended up being almost 800 cubic feet and costing a little over $5000. They sent one (1) guy to move my stuff and it took him 4.5 hours. There were no notes about me living on the third floor with NO elevator and I have a sleeper sofa. I felt bad for the guy but it wasn't my fault. I was charged extra for living on the third floor. It was not explained how to make payment to them after my deposit was already made which was on a corporate credit card. With pickup and delivery, they require cash, check, money card, or ACH payment. That made it challenging because my company is paying for this and they were not available on a weekend to make these payments. They told me my stuff would arrive on a Saturday. They texted me their truck didn't leave on on time so they would arrive the following week. It's wednesday now; I reached out asking for a better window because I have to travel for work. Mira responded they had already left the warehouse and would call dispatch to give me an ETA. She never responded back. I called their corporate office which closed at 6pm EST but I am PST, 3 hours behind them. Bad customer service, bad communication, deceiving with low-ball quotes, and poor planning with staffing levels even though they quoted me their company policy is to always send at least 2 employees... don't quote me your company policy when your staff did not follow your own policy...
Reply from A+ MoversSep 22, 2023
First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. The customer provided the sales representative an inventory list consisting of 56 pieces to transport which was estimated to occupy approximately 550 cu ft. It states in the Estimate that should the customer add additional items or require additional services which were not listed on the Estimate then the price will increase accordingly. The customer added more pieces which increased the volume to 700 Cu ft. They also ordered packing materials for their items, the customer says she was not aware, however, this was disclosed and agreed upon by the customer way before pick up. Per federal regulations, any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates. WRITTEN REVISE PROVIDED BEFORE MOVE START The customer was provided a revised binding estimate which included all requested additional services prior to the loading of their additional goods to which their signature attests on 09/11/2023 We understand that moving can be very stressful and chaotic. However, when the movers are rushing to pack or bring furniture and boxes in and out of the residence, they still need the customer to sign the documents; this is when the control is given back to the customer. At that point, the customer can require the movers to help identify items by their stickers, and count the boxes or confirm the condition of the items noted in the inventory. DELIVERY DATES. TIMEFRAME First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. Per our Estimate and Bill of Lading governing this move, the standard delivery schedule is 30 business days to deliver after the First Available Delivery day, however, per our terms and conditions, delivery can be completed up to 30 business days from the first available date to deliver the shipment. Although we work very hard to meet our customers’ requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable. We regret the customer felt the need to post this review and trust they are now able to better understand our position in this matter. LACK OF COMMUNICATION Regarding the lack of communication and updates, we deeply regret any inconvenience you faced in trying to reach us. We acknowledge that there were lapses in our communication efforts, and we are working to improve this aspect of our service. We have taken your feedback to heart, and we will address this issue internally to ensure that such instances do not occur in the future. Additionally, we understand your frustration with the misinformation provided by our customer service representatives. This is not the level of service we aim to provide, and we will be conducting further training and monitoring to ensure our representatives are better equipped to assist our valued customers.
Gary R.
The reviews here must have been made by the company. I have used movers in five of my eleven moves. These people were the worst by far. Don't deserve one star. Insisted on a pickup date that was too early for me to finish packing. Pressured us for extra money. Didn't deliver for three weeks after we arrived, then it looked liked they dumped our load on a freeway somewhere, and they insisted on even more money to rent a smaller truck to unload, when it wasn't necessary. Wouldn't wish them on an enemy.
Reply from A+ MoversSep 22, 2023
We sincerely appreciate your feedback and apologize for any confusion regarding your recent move. We would like to clarify the situation to provide better insight into our process. We would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. Could you please provide us more information as order/job number so that we can analyze your case?
phil M.
Lied about cost. Showed up on moving day and doubled the cost. What choice do you have then? Plus, the contract says they take check for delivery. We set up next day delivery and the last minute said they have to wait for a check to clear before delivery. That would be about 7 days. Crew was great but company business practices are lies.
Reply from A+ MoversSep 22, 2023
First, we would like to apologize for any inconvenience the customer has endured during the move. It is never our intention that customers will have a less than satisfying experience. The customer provided the sales representative an inventory list consisting of 56 pieces to transport which was estimated to occupy approximately 1650 cu ft. It states in the Estimate that should the customer add additional items or require additional services which were not listed on the Estimate then the price will increase accordingly. The customer added more pieces which increased the volume to 1800 Cu ft. They also ordered packing materials for their items, the customer says she was not aware, however, this was disclosed and agreed upon by the customer way before pick up. Per federal regulations, any additional items and services requested which were not included in the original estimate and may result in additional charges require that the movers provide a revised binding estimate which automatically cancels any previous estimates. The customer was provided a revised binding estimate which included all requested additional services prior to the loading of their additional goods to which their signature attests on 06/21/2023 We understand that moving can be very stressful and chaotic. However, when the movers are rushing to pack or bring furniture and boxes in and out of the residence, they still need the customer to sign the documents; this is when the control is given back to the customer. At that point, the customer can require the movers to help identify items by their stickers, and count the boxes or confirm the condition of the items noted in the inventory. Per our Estimate and Bill of Lading governing this move, the standard delivery schedule is 30 business days to deliver after the First Available Delivery day, however, per our terms and conditions, delivery can be completed up to 30 business days from the first available date to deliver the shipment. Although we work very hard to meet our customers’ requested pick-up and delivery dates, sometimes it is not always an option for a variety of reasons which makes the logistics of the moving industry complicated and unpredictable. We regret the customer felt the need to post this review and trust they are now able to better understand our position in this matter. The customer was referred to our claims service provider CSI to file a proper claim as required by the law. The customer was sent login information on 07/26/2023 to file a claim online. Up to date no claim has been received. Once the claim is received it will be analyzed in the order it was received and compensation will be offered based on our legal liability and within the time frame allowed by law. For further assistance with filing claims you may contact CSI directly at 772-742-5246 or online at [email protected]
Callum L.
I can't say enough good things about A Plus Moving. They were prompt, courteous, and incredibly professional from start to finish. They took great care with my belongings, and I was impressed by how efficiently they worked. I would definitely recommend A Plus Moving to anyone in need of a reliable and affordable moving company.
Reply from A+ MoversSep 22, 2023
Hi. We appreciate the kind words and are glad we could provide you with a positive experience!
Charles W.
A Plus Moving exceeded my expectations in every way. The team was incredibly professional, courteous, and efficient, and they made my move a breeze. They even helped me with some last-minute packing and took the time to ensure everything was properly labeled and organized. I highly recommend A Plus Moving to anyone in need of a top-notch moving company.
Reply from A+ MoversSep 22, 2023
Hi. Thank you so much for leaving us a stellar review!
