Great
Based on 128 reviews
A1 SolarStore4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A1 SolarStore is a specialized US supplier of solar equipment and home energy solutions, operating since 2017. We carry 200+ brands and 2,000+ products including solar panels, batteries, inverters, generators, and solar kits, in any quantity from a single panel to a full container. Every unit ships with manufacturer documentation: certifications, spec sheet, and warranty terms. Orders ship nationwide from 150+ locations, with local pickup typically ready within 48 hours. We serve homeowners, DIYers, contractors, and commercial buyers across the US, and have delivered 100+ MW of solar panels since 2017.
A1 SolarStore (a1solarstore.com) has 128 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
128 approved reviews, newest moderated first
Paul
Great selection of high quality solar panels, good pricing, fast shipping, everything arrived in great condition.
Reply from A1 SolarStoreMay 26, 2022
Hello Paul, We are glad to hear that you liked our store so much. Providing quality products and positive customer experience is our top priority. Hope to work with you again! Kate from A1SolarStore
CASEY H.
***CAVEAT EMPTOR*** This is a tale of a remedied problem. After a month, a Single Star is now Three Star. I ordered a set of REC Alpha Pure 400s and they arrived packed by a third party in a woefully inadequate condition strapped to a pallet with no padding and a pallet nail gouge in the bottom panel. They didn't even place them face to face like the valuable fine art they are. When I informed Alexey of this with explicit photos establishing their third party packer's careless disregard for that non-countersunk nail, he attempted to shift the blame to transport. I'm certain Fed-Ex was not responsible for that nail. A1 Solar eventually took responsibility, and delivered to me a new panel ***properly packed** -- they appear to have instituted a proper packing policy that will save everyone time and money. fiat lux! Cx
Reply from A1 SolarStoreMar 3, 2022
Good day Casey, Thank you for your review. It is unfortunate that you’ve had a bad experience with A1SolarStore, and we sincerely apologize for that. We constantly work with our partners to make them appreciate this fine art too. We did our best to send a replacement as soon as possible. Hope, you are satisfied with the replacement you received. If you have any unsolved problems, questions or complaints about your purchase, please contact us: [email protected] or (800) 557-5686. Best wishes, Anton from A1SolarStore
Manuel G.
Followed instructions on how to pickup panels at the warehouse. Noted that the panels were on a sealed pallet and could not be inspected on the receipt. Got home 10 minutes later and saw that all of the panels were cracked. Refused to warranty or exchange. There goes 2500.00. Stay away from this business.
Reply from A1 SolarStoreMar 3, 2022
Good day Manuel, Thank you for your review. We’re sorry that you’ve had a bad experience with A1SolarStore. It is unfortunate that the panels weren’t readily available for inspection. We have discussed the issue with our partners in Sacramento and will do our best to prevent such cases in the future. We hope your panels are in perfect condition. If not, please please contact us: [email protected] or (800) 557-5686. Again, it’s your feedback that allows us to fix the problems in our service. We appreciate it and we hope to hear from you soon and possibly work together again. Best wishes, Anton from A1SolarStore
Richard
A1solar store seems legit and trustworthy, it looks like the big company which has many branches national-wide. It is not like that in reality. My experience was not really pleasant and they did not keep their promise. I ordered more many twenty large power panels and they promised the delivery day but not happening, I asked Alexey(owner) the confirmation of delivery he promised in a few hours but promise was broken. I do not want to tell you how important is the trust while we are doing business. Updated review as of 3/3/2022; I updated this review from one star to four star based on my experience. Here is reason: Al Solarstore made improvement; more clear of their business model and methodology according to Anton's reply and my visit to their improved website. Beside of that, Alexey, he is a great man who was trying many ways to deliver products on-time. The time I selected A1 solarstore because it carried wide-range of products and provided very competitive price. My experience may not be similar as yours; People may fall one time but they do not fell all the time.
Reply from A1 SolarStoreMar 3, 2022
Good day Richard, Thank you for your review. It is unfortunate that you’ve had a bad experience with A1SolarStore, and we sincerely apologize for that. Your feedback highlights the areas where our efforts should be doubled and contributes to improving our customer service. That’s what we especially appreciate and thank you for. Indeed, we do not have branches all across the country. Instead, we operate via fulfillment centers run by our partners. We've already made improvements to the way information is displayed at our website to make it even more accessible. If you have any unsolved problems, questions or complaints about your purchase, please contact us: [email protected] or (800) 557-5686. Best wishes, Anton from A1SolarStore
Jack G.
Arrived as estimated, in great shape, all panels look great. Have installed but as yet not connected. Panels appear to be of high quality and for 405W a great price.
Reply from A1 SolarStoreMar 3, 2022
Hi, Jack! Thank you for your kind words! Indeed, JA solar panels are both very efficient and reliable. We had a great time working with you and hope to see you again. Have a sunny day, A1SolarStore team
Kenneth T.
Excellent price, great panel packaging. I got half a pallet n=5. The phone call from A1 confirmed the order and the ship date. Expected arrival and a call from the trucker was anticipated and timely. The offload was easy, no damage, no fuss, great deal and excellent logistical support for 270# delivery. Awesome deal with delivery right to the driveway. Highly recommend this cali based outfit. - Cheers!
Reply from A1 SolarStoreMar 3, 2022
Good day Kenneth, It’s great to hear from you! Thank you for the kind words and a very detailed description of the process. We also enjoyed working with you and hopefully we’ll get a chance to do it again in the future. Have a sunny day, Anton from A1SolarStore
Jess R.
Great place! Customer service was really knowledgeable and friendly, and definitely went extra mile. Not only the prices are fair but they also take time to educate you on the product best suiting your needs. A friend recommended A1 to me, and I'm passing it on!
Reply from A1 SolarStoreMar 3, 2022
Hello Jess, Glad to hear that you enjoyed the service. We are all about providing quality products and positive customer experience. Hope to work with you again! Anton from A1SolarStore
Sergey F.
Good prices and choice of solar panels!
Reply from A1 SolarStoreMar 3, 2022
Good day Sergey, Thank you for reaching out to us. We enjoyed working with you and hope to hear from you again in the future. Anton from A1SolarStore
