AARPReviews of aarp.org

I am SO SICK and tired of the email and junk snail mail I get from AARP. I block every of them but I want them to STOP. I wouldn't join them if they paid me.

Sad that negative stars cannot be awarded. I had two cases that remained unresolved with AARP. One case pertained to their vehicle insurance carrier - The Hartford - and the other involving a demonstrably false article sent to their entire membership. Throughout the complaint process, I have been repeatedly assured that someone would contact me to discuss these matters. To date, no one has followed through on those commitments. The lack of communication, ownership, and progress was unacceptable. As a customer, I made every reasonable effort to work through the established process and exercised considerable patience while awaiting updates and resolution. However, after months and months and months and months of waiting, I have no confidence that these cases are being actively managed or that a satisfactory resolution is forthcoming. I have been swept under the proverbial carpet. The failure to honor commitments, provide status updates, or communicate with me as promised has severely undermined my trust in AARP and its customer service process. Unfortunately, my experience now mirrors many of the negative reviews I have read, particularly those citing my own disappointments. I even requested immediate escalation to management to review both cases, a clear explanation for the delays and lack of communication, and a definitive plan for resolution. I repeated my expectations to be contacted promptly with a status update and the specific actions being taken to bring these matters to closure. When commitments are made and repeatedly ignored, trust is eroded. They simply don’t care. You guessed it – they were not accommodating. I canceled my decade long membership, so here I sit sharing.

terrible they pray on seniors beware

Your commercials are painful and easy too long to watch

I used the AARP NOW app for Crossword & Sudoku. If you don’t finish a game/puzzle you can’t continue it later - they discard it. Very frustrating. You expect ads with free apps but some of theirs are obnoxious, long and some blare at you with the volume at max. I finally said enough and deleted the app. I might bring it back sometime and just not play any games with it.

This organization has lost its purpose and mission. After nearly 30 years of membership, we decided that we can no longer support this entity. They have done very little to support seniors like me and my issues, yet, they promote and celebrate individuals who in fact actively support either the policies or worse, the politicians who are determined to take hard-earned benefits from the very people this organization was supposed to protect. They are a lost cause and our contributions will go to more deserving groups.

Two experiences have made me believe that AARP does not do a good job for seniors. First, they endorse Consumer Cellular service and on TV advertisements say that AARP members get two lines for $55. This is false. I made the switch from T-mobile because they were raising our rates to $80 so I wanted to save $25 a month and switch. Consumer Cellular adds $18 in fees to the bill so I pay $73 a month, not $55 as AARP would have you believe. Second - a recent ballot issue to raise property taxes has been put on the ballot in the county where I live. This tax, if approved will cost seniors significant amounts of money and not benefit them at all. I asked AARP to advocate for seniors and help to oppose the measure and they basically said they're too busy to help. Very disappointed in them.

Used their travel services to book a flight and a car which promised 30 % discount and even though the booking was easy to do online, I tried to cancel one of the passengers for the flight which was literally impossible to do, then was told car rental would be $258.00 for the week and AARP charged me $652.86 and even though I called several times and sent them the receipt from Avis and from them and the charge on my credit card they refused to refund me the difference. I could have booked the car with Avis myself and paid less than half for what they charged me. No discounts just ridiculously overpaid. When I called them needless to say I had to call 4 times wait for someone the first time that never came back on the phone, the other times they just kept apologizing but did nothing even though they could see clearly in the paperwork what I was complaining about. Needless to say the frustration of trying to have a conversation with someone that you can hardly understand. Lesson learned.