ABCCANOPYReviews of abccanopy.com

I like the umbrella a lot. My only problem was getting a response back from customer service about a measurement of the pole. It took them a day or two to get back to me. And there's no phone number to call.

Recently received our 4th tent from ABCCANOPY. The 1st couple were the S1 Nova. We really enjoyed the ease and convenience of moving and setting up these canopies. How ever we let a customer use one and there was a storm that night and 1 of our 10x20 took on some damage. We ordered a replacement hex frame and the durability is much stronger. We also added a brand new S4 Alpine Master to our inventory as well. We are very happy with the upgrades and will continue to purchase our pop-up units from ABCCANOPY Highly recommend.

I purchased an ABC Canopy tent from Amazon in 2021. It is an amazing, wonderful tent that I have recommended to others enthusiastically. Recently, a freak windstorm bent one of the legs. I tried to contact customer support through their online AI chat, which was frustrating. I had been trying to order replacement parts for a few days, to no avail. We finally received an email from customer support. At the same time, we tried going to the ABC Canopy website and got a security error message and could not open their site. Then we received a message from customer support that was not written by a native English speaker. This gave us some concern over the validity of the contact. After doing some research, we found out that their customer service is handled overseas. Another message from customer support came with a link to purchase the parts, but the link did not work because of the continuing security message and inability to view the website. Last night we checked again, and they had fixed the problem with their website. (We also have a website and have experienced the same kind of problem and understand how tech problems can be.) Once it cleared up, we ordered the items as instructed and hope to receive them soon. I will continue to recommend their tents, as they are superior, but I would suggest that ABC Canopy provide a phone number for support. Website security messages and inefficient email communications can make customers reticent.

Not worth the extra money, it's the same cheap stuff you can get on ebay. Made several purchases and the quality did not match the price you pay.

UPDATE : You asked me what I have before start/ship my order. And nobody tell me anything about the difference. I can ask a full refund from my payment provider but can you give my 1 month loss back? They don't have any idea what they do. Almost 1 year ago I ordered a custom canopy from them with customized back wall. 3 weeks ago I decided to order side and front walls. I shared them my previous order number and placed my order. Had to wait because of shipment coming from offshore. And they sent a product with wrong zippers which isn't match with previous back wall. So it isn't possible to use those. I sent an email to them and the question was weird : "We just wanted to quickly check with you: was the rear wall ordered during your previous custom tent purchase?" Again. I shared my previous order number with them, they have my email address etc..

Nice canopy, heavy duty waterproof canopy & strong steel frame purchased in May 2023 from Walmart.com, order # 2000109-31463452. The problem is that within a year the frame paint started peeling and rusting everywhere on all 4 legs, I spent today 7/12/2026 sanding and painting the legs. Needless to say I have switched to an EZUP canopy.

Excellent quality, quick shipping

“I had a very good experience with ABCCANOPY’s customer support. After I sent photos of the damage to my tent, they quickly confirmed the issue and offered a full replacement with no hassle. Even though the original color I ordered was out of stock, they worked with me and were very kind throughout the process. Their communication was fast and helpful, and they handled everything professionally. I appreciate how smoothly they resolved the situation, especially since I had to pause things for a camping trip. Thank you for the great customer service.”