Abode MoneyReviews of abodemoney.com

Reply from Abode MoneyOct 8, 2026

Hello Jagan, My name is Noah, and I'm the Customer Experience Manager at Abode Money. I'm sorry you were disappointed with your experience. I'd like to correct a few misconceptions in your review for the benefit of prospective customers. First, you purchased our "File Yourself with Expert Help" plan. As explained during signup, this service includes a comprehensive property analysis, an evidence package prepared for your home, and step-by-step instructions for filing your own appeal. It is not our Full Service offering, where our team handles the filing on your behalf. Second, the savings estimate you saw when signing up was a preliminary estimate, not a guarantee. This initial scan uses available property data, recent comparable sales, and broader neighborhood market trends to identify potential savings opportunities. The Comparative Market Analysis (CMA) you receive after signing up is a substantially more comprehensive process. Rather than relying solely on an automated estimate, your CMA is assembled and reviewed by a property tax expert who examines your home's valuation, relevant comparable properties, and the evidence available to support an appeal. Once your county releases its official Notice of Value, that information is also incorporated into the analysis. In other words, the initial estimate identifies a potential savings opportunity, while the expert-reviewed CMA determines whether the available evidence actually supports pursuing it. These are two very different levels of analysis, and the latter is a core part of the service you purchased. It's considerably more involved than simply providing a list of recent home sales. Sometimes, that analysis reveals that the evidence isn't strong enough to justify an appeal. We would much rather tell a customer that we don't believe they can save money than encourage them to waste their time and money pursuing an appeal that is unlikely to succeed. I'd also clarify that the savings opportunities we identify extend beyond property tax appeals. Your initial estimate considers potential savings from homeowners insurance, exemptions, and mortgage-related opportunities. Those tools remain available in your account, although our records indicate that you have not yet taken advantage of them. Finally, and most importantly, you were issued a refund as soon as you requested one under our Savings Guarantee. I completely understand your disappointment that the initial savings estimate didn't materialize. What I cannot agree with is the characterization that Abode Money is a "pure scam." We provided the expert-reviewed property analysis included in the plan you purchased and returned your money when you were dissatisfied. You did not receive the savings you hoped for, but you also did not lose any money. If you'd like to discuss your analysis or explore the additional savings opportunities available through your account, I'm happy to help personally. You can reply to our customer support team at any time and we'll be sure to get back to you to address your concerns more thoroughly. Best wishes, Noah Customer Experience Manager Abode Money

Reply from Abode MoneySep 17, 2026

Hello Jeffrey, My name is Noah, and I'm the Customer Experience Manager at Abode Money. I'm sorry we weren't able to move forward with your appeal this year, but I'd like to clarify what happened with your account for the benefit of anyone reading your review. As we discussed on the phone, when you signed up a few weeks ago, you received an initial savings estimate indicating that we believed there could be an opportunity to save approximately $800 on your property taxes. This preliminary estimate is based on available real estate sales and broader market trends. Because it is generated before your county releases its final TRIM notice and before an expert can complete a full review of your property, it is an estimate, not a guaranteed result. Once your TRIM notice was released, your property's valuation came in higher than initially anticipated. We then assembled your evidence package and had it reviewed by your local property tax expert. While there was some evidence on paper that could support a reduction, our expert determined that the county had stronger rebuttal evidence and that proceeding with the appeal was unlikely to result in a reduction. At that point, we had a choice: collect the county filing fee and proceed with an appeal we didn't believe we could win, or be honest with you about what our analysis found. We chose the latter. We emailed you with our findings and gave you several options for how you wanted to proceed. You chose a full refund, and your $99 was refunded immediately. That's an important distinction given the claims in this review. You did not pay $99 and receive nothing, nor did we keep your money after determining we couldn't save you money. You received a complete property analysis and expert review, and when that analysis determined that we could not confidently recommend an appeal, we returned 100% of what you paid. I completely understand being disappointed that the initial $800 estimate didn't materialize. We would have much rather delivered those savings for you. But characterizing the experience as a "complete ripoff" while stating that your $99 is gone simply does not reflect what happened. You were refunded in full precisely because we weren't able to deliver the savings opportunity you expected. If there's something beyond the refund that you feel we haven't addressed, please reach out to me directly. I'm happy to discuss your concerns and see what else we can do to make things right. Best wishes, Noah Customer Experience Manager Abode Money

Reply from Abode MoneyOct 6, 2026

Hello Sam, My name is Noah, and I'm the Head of Customer Experience at Abode Money. I want to apologize for the frustrating experience you had trying to reach our team. After investigating, we discovered that your messages were being incorrectly blocked by our customer support provider and therefore never reached our support inbox. That's obviously not the experience you should have had, and as soon as I located your messages and identified what had happened, I processed your refund in full. I also want to clarify an important distinction for anyone reading this review. Your requests were not being ignored by our team. Due to a technical issue outside of your control, we simply were not receiving them. Once we became aware of your request, we honored it immediately. You subsequently confirmed to me over email that the issue had been resolved and that, now that you were able to get through to us, you intended to remove this review. I can see you haven't had a chance to do so yet, so I wanted to make sure the resolution was reflected here in the meantime. To be very clear, you were not scammed and we did not keep your money. You received a full refund as soon as we became aware of your request. We absolutely take responsibility for the fact that you had such a difficult time reaching us in the first place, and I'm sorry for the frustration that caused. But I also want prospective customers to have the complete picture now that we've identified the issue, resolved it, and returned your payment in full. Best wishes, Noah Head of Customer Experience Abode Money

Reply from Abode MoneySep 10, 2026

Hello Licheng, My name is Noah, I'm the Customer Experience Manager at Abode Money. I completely understand your disappointment. You hired us to lower your property taxes, we handled your appeals, and unfortunately, we weren't able to secure the reductions we were hoping for. I know you're frustrated. We are too. Each year, we successfully secure millions of dollars in property value reductions for our customers, but unfortunately, we can't win every appeal. Brazos County in particular can be a notoriously challenging jurisdiction for property tax appeals. We've seen strong evidence packages that might earn reductions elsewhere get rejected without a clear reason why. We still research each property, build the strongest case the evidence supports, file the appeal, and advocate for a reduction, but ultimately the county has the final say. I do want to address the suggestion that an unsuccessful result means the work wasn't actually performed. We completed the appeal process on your behalf and advocated for the reductions we believed the evidence supported. Unfortunately, the county didn't agree. That's certainly not the outcome either of us wanted, but I can assure you your appeals were filed and serviced with the same dedication as everyone else's. Situations like this are exactly why we created our Savings Guarantee. We don't think customers should simply be out their money when we don't deliver savings. Since we weren't successful this year, your next year of service is on us. We'll have new assessments, new sales, and new evidence to work with, and hopefully a much better result for you next time around. If not, you'll receive a full refund, no questions asked. We completely understand why you're disappointed with this year's results, and we hope we have the opportunity to deliver a better outcome for you next year. Best wishes, Noah Customer Experience Manager Abode Money

Reply from Abode MoneySep 22, 2026

Hello Julio, My name is Noah, and I'm a Customer Experience Manager at Abode Money. I've reached out to you several times privately to try to resolve your concerns, but since we haven't heard back, I'd like to clarify the facts here for prospective customers reading this review. You signed up for Abode Money's property tax appeal service on January 22. In the months that followed, we sent regular updates regarding your appeal. When you previously expressed concern that you hadn't heard from us, I also personally contacted you to explain that your annual appeal window had not yet opened and that we were still on track to work on your property when it did. Once the filing window opened, our property tax expert analyzed your home and found evidence supporting an appeal. We then notified you several days in advance of the $50 county filing fee required to proceed. This is a county-madated fee required to file your appeal. This was not another Abode Money subscription charge or an attempt to repeatedly charge your card. We make no profit on filing fees. As I shared with you, most counties don't have these fees, but in counties that do, we wait to charge them until we're sure we have a strong appeal case. When you contacted us and said you did not want to proceed, our team responded within approximately 30 minutes, canceled the appeal, reversed the $50 charge, and refunded your initial sign-up fee. We subsequently confirmed that there were no other charges pending on your account. Since then, I've personally reached out several times to make sure your concerns were resolved and to give you an opportunity to discuss anything you believe remains outstanding. Those messages have been delivered, but we have not received a response. We take allegations of fraud extremely seriously. When you raised your concerns, we responded, canceled the service, returned your money, and I repeatedly attempted to contact you personally afterward. At no point have we tried to keep money for a service you told us you no longer wanted. I'm sorry that your experience this year was disappointing. If there's anything else I can do to make it right, please reply to my emails and I'll be happy to discuss with you. Best wishes, Noah Customer Experience Manager Abode Money