Reply from Accelerated StrategiesJun 1, 2023
Dear Tyler and to whom reading this review,
First and foremost, we appreciate the fact that Tyler took the time to thoroughly write this review. Whether it's a 1 star or a 5 star review, we welcome all feedback with humility and extreme ownership.
Second, we certainly feel that we could have done a better job being more organized, professional in our conduct, and better prepared to work with Tyler and his journey in our program. I, personally, would have certainly felt the same way if I were treated the way Tyler was treated in the process of our program. So we formally apologize for the horrible experience that Tyler went through. We believe he deserved better. At the end of the day, we knew the right thing to do was to offer a 100% refund and we did so as Tyler has mentioned. In fact, our decision to refund Tyler was not out of his request. But rather, we're the one that initiated and recommended a refund in the first place.
Also as mentioned, we did reach out to Tyler about his experience and listened for feedback. Since then, we have made several changes and improvements to our experience. In the past, each of our clients are assigned to a specific strategy consultant from start to finish. The drawback as Tyler has experienced is that there's issues with continuity if the consultant is not available. We would assign another consultant is assigned to continue working with the client but would lack the context or the background information about the client. This caused massive delays and unnecessary waste of time for the client and our team. We now established a "Single-Universal File" policy where any of our strategist would be able to access a client file and provide a streamlined experience so that the client doesn't feel like they have to start "all over". In addition to this change, we've made changes to our phone system where if the assigned strategy consultant is not available, it will then attempt to reach the next available consultant to assist with the client immediately. This allows the client to reach us faster and get the help they need.
Just as any other businesses, we strive for perfection and positive experiences. However, we also admit that our team is made up of people. And like any human, we make mistakes. It's easily recognizable that no business can achieve 100% positive reviews. At the same time, we stand by our "Excellent" status on TrustPilot in our 7+ year of business. We appreciate the fact that Tyler took the time to give us feedback which is incredibly valuable to us. We take Tyler's feedback as a moment to reflect and improve. We have taken real steps towards improving our services and we would like to ask all future clients to give us an opportunity to provide a positive and valuable experience based on this moment of falling short as humans.
As a parting word, we would have certainly liked to have Tyler experienced a positive result. We own up to the fact that we could have certainly done a better job but we also recognize that this allowed us to grow and improve. We wish Tyler the best in all of his future endeavor. We sincerely hope that wherever Tyler goes, he would have a bright future.
Blessings,
Sam Kwak
CEO & Managing Partner