Poor
Based on 431 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ace is the place for helpful advice and quality products including paint, lawn & garden, outdoor living, hardware, plumbing, electrical and more
Ace Hardware (acehardware.com) has 431 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
431 approved reviews, newest moderated first
Sally
If I could give you a negative 10 review I would - WORST website EVER - worst customer service EVER - I've called the Washtenaw store in Ann Arbor for 5 days in a row, trying to get an order delivered to my son for Christmas. I don't know how they stay in business.
Kelly G.
Deranged homophobic bullying. Corporate responsive but management ultimately apathetic. Childish and bigoted.
A B.
This place is a complete joke. I ordered a grill online. Select Saturday delivery and they call me and say the grill they have for me is broken and they need to credit me and then charge me for a different grill and that they don't deliver on Saturdays. I asked for morning delivery and they say okay and then in the morning they don't show up and I call and they try to tell me they won't be there till the afternoon. Then I asked to speak to someone else and they hung up on me five times. Now I have over $1,000 of charges on my credit card with no grill and no credits. Thanks, Ace hardware?! So the Manager called me and apologized for the situation and offered to send me $100 gift card. Just like my grill I never received it, lol. Just comical at this point!!
David A.
I bought a 8 X 10 Tarp from them. I never opened the package, never used it, but they would not refund my money when I tried to return it. I will NEVER buy from Ace again. I wrote to the company about it, they did nothing. For $26. this stupid company lost a lifetime customer.
Dave
They are literally within pennies of being double the pr
Beverly Adewoyin for K.
I never have to search for anything. Their employees graciously always offer to help me. I have always found their staff is customer service oriented. They greet you, are courteous, they know their stock.and present themselves in a manner which keeps me returning .
Karly R.
Paid $38 for express shipping which was suppose to arrive Tuesday. They didn’t bother to ship till 2 days after I ordered.. they shipped it the day it was suppose to arrive. Needed the item before the hurricane hits and now it’s too late. Don’t waste your money on this site.
Barbara B.
I went to the Ace Hardware on W Grant road this morning, and arrived early. They did not open till 8am., so I went to get breakfast while waiting for them to open. I came back and at 8:00am I got out of my car and walked up to the door, but they were not open yet, so I hung around for a few minutes then I knocked on the door and someone inside knocked back, but did not open the door. I left and went to another Ace, because they are many in Tucson. I will never spend another dime in the Ace at 1899 W Grant Rd, Tucson, AZ 85745. I called ask to speak to the manager to find out why I was treated so badly, and I spoke with some guy named Gary, I explained that I was at store and at 8:02 I knocked on the door and a smart axx knocked back. He told me he knocked on the door but it was not a knock back and that the store opened at 7:59 and when I said, no you were not open at 7:59, he hung up on me. Wow this store really don't want people to spend money there. I will gladly grant them that wish.
