ACEMAGIC Reviews | Read Customer Reviews of acemagicians.com

ACEMAGIC Reviews | Read Customer Reviews of acemagicians.com

ACEMAGIC reviews

290 approved reviews, newest moderated first

Luchie M.
Jan 3, 2024
Buyer beware
Buyer beware, computers come with some malicious bloatware, refer to the below. Search for articles from Windows Central.
Reply from ACEMAGICMar 4, 2024
We have made a relevant statement regarding this issue. We are sorry for bringing you a bad shopping experience. We can arrange a return for you or provide you with a pure version of the system and partial compensation. Please send your order number and problems encountered to our after-sales customer service email: [email protected] We will give priority to your messages. You can also tell us your email address, and we will screen the email and handle your problem.
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zack M.
Jan 2, 2024
Customer service
I tried to cancel my order and they were very dodgy. Then when they finally got back to me the order had already shipped. But when I look at my order is says it hasn’t shipped so now I’m sitting hear waiting to get my order so hopefully I can refund but know them They won’t even let me refund it. You’re better off going to there warehouse and asking them directly. Customer service is terrible
Reply from ACEMAGICMar 4, 2024
Sorry for the inconvenience. Our orders can be canceled before they are shipped, but they cannot be intercepted once taken by the carrier. There may be a delay in uploading the logistics order number to the system, so the cancellation cannot be successful for you. If you still want to return it, please send your order number and the problem you encountered to our after-sales customer service email: [email protected] We will give priority to your messages. You can also tell us your email address, and we will screen the email and handle your problem.
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Gehrol
Jan 2, 2024
No customer support
No customer support, no invoice, no warranty, very dodgy hardware support (driver support is horrible, just look it up on their page -> all offline and hostet on google drive).
Reply from ACEMAGICMar 4, 2024
Sorry for the inconvenience. If you can't find the information you need on the website, we will send you the driver you need. Please send your order number and problems encountered to our after-sales customer service email: [email protected] We will give priority to your messages. You can also tell us your email address, and we will screen the email and handle your problem.
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baskon1
Dec 28, 2023
Horrible
I ordered two mini pcs from them that were In Stock (acemagic.fr). After 20 days of no communication, I tried to contact them. Their email that they gave me in my order verification email was not working.. Found another mail. They said that the items were out of stock. And told me If I want to order something else. I found a similar specs pc (S1) and asked them what will be the cost. They said it is in pre-order and they asked me to wait a few days. I waited a few days they didn't contact me. I emailed them again and asked if the S1 is available. They said yes. But they asked DOUBLE the price for a similar spec'd PC!! Also in their German site they had these PCs about 30% cheaper than what was offered by them. No recognition of their fault, nothing. I am waiting 25 days now.. Purchasing experience is horrible. Support experience is not good. Avoid whenever you can!!
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Juan C.
Dec 27, 2023
Worst customer service
Worst customer service. I bought two devices and both devices broke under 6 months. I called and emailed and got no response. It’s been almost 2 months and nobody can help me. It’s been the worst experience I’ve ever had with any company. I’m hoping I can get a refund for my money spent but it seems it won’t happen. Beware do not buy from this company. They will mislead you and offer no solutions.
Reply from ACEMAGICMar 4, 2024
We are very sorry to bring you a bad shopping experience, but please rest assured that we have dedicated technical support and we will help you solve any problems with your notebook. If the measures are ineffective and your order is within the warranty period, we will You make the replacement. You can tell us your email address so that we can check your information, and then we will give you a satisfactory reply.
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juan carlos B.
Dec 22, 2023
Bad customer service
------------------------------------------ Hello, I asked help for warranty the PC worked for only 3 months, and now nobody wants to help, your customer service team is asking me to buy a new HD and check if the proble is solved, I know I have to pay the fee for returning it, but buy and install stuff does not sounds a warranty. One month and no answers
Reply from ACEMAGICMar 4, 2024
We are very sorry to bring you a bad shopping experience, but please rest assured that we have dedicated technical support and we will help you solve any problems with your notebook. If the measures are ineffective and your order is within the warranty period, we will You make the replacement. You can tell us your email address so that we can check your information, and then we will give you a satisfactory reply.
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rachxl K.
Dec 21, 2023
Would give 0 stars if I could.
I purchased an Acemagic mini PC for $500+ on 11/04/23. Today is 12/21/23 and support still has not gotten back to me via email. The computer is defective- the SSD card cannot be read. Horrible customer service! Horrible product! Do not buy!
Reply from ACEMAGICMar 4, 2024
We are very sorry to bring you a bad shopping experience, but please rest assured that we have dedicated technical support and we will help you solve any problems with your notebook. If the measures are ineffective and your order is within the warranty period, we will You make the replacement. You can tell us your email address so that we can check your information, and then we will give you a satisfactory reply.
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Claudio V.
Dec 13, 2023
funzionamento discontinuo
Quasi sempre il pc si avvia ma non manda segnali al monitor. Cambiato tre tipi di monitor ( tutti funzionanti con altri pc), ma niente. il monitor collegato a questo pc resta nero. un disastro, inutilizzabile
Reply from ACEMAGICMar 4, 2024
Siamo molto dispiaciuti di offrirti una brutta esperienza di acquisto, ma ti assicuriamo che abbiamo un supporto tecnico dedicato e ti aiuteremo a risolvere eventuali problemi con il tuo notebook. Se le misure sono inefficaci e il tuo ordine rientra nel periodo di garanzia, lo faremo Fai tu la sostituzione. Puoi comunicarci il tuo indirizzo email in modo che possiamo verificare le tue informazioni e poi ti daremo una risposta soddisfacente.
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