Reply from Achieve Test PrepJul 21, 2025
Isabella,
Thank you for taking the time to share your feedback. While we understand your frustration, we must respectfully correct several inaccuracies in your account.
At the time of your enrollment, all financial terms, including the Climb Credit loan, were clearly discussed. You completed the loan application process independently, electronically signed Climb’s Master Promissory Note, and were presented with the loan terms and cancellation period directly via your email. This process is handled solely through Climb's secure platform—Achieve does not have access to alter or hide any terms. You had a four-day cancellation window to decline the loan, and at no point during that period did you raise concerns or request clarification.
Additionally, you canceled your onboarding appointment and were unable to reschedule, which prevented you from receiving the full orientation and services. At no point during your initial communication with our team regarding withdrawal did you express concern over loan terms or accreditation. Instead, you cited a personal hardship as the reason for discontinuing.
It’s important to clarify that Achieve Test Prep provides academic support and test preparation services—we do not grant college credit or claim to be an accredited college. This is made clear during enrollment and is also disclosed on our website and promotional materials.
Despite the circumstances, our team acted in good faith:
We proactively worked with Climb to cancel your loan, sparing you any impact to your credit.
We offered a fair and flexible internal payment plan, even though services had been scheduled.
We upheld the contractual terms that were reviewed and accepted upon enrollment.
We value transparency, and we take both compliance and customer service seriously. If you choose to pursue a chargeback on a valid agreement, we will be required to move your account into collections and pursue the full balance of the program, as outlined in the contract.
We appreciate your kind words about James—he is indeed a valued member of our team. However, your experience, while unfortunate, is not reflective of deception but of a breakdown in follow-through and communication after enrollment was confirmed.
If you would like to resolve this matter directly, we remain open to working with you.
—Achieve Test Prep
