Action Packaging Reviews | Read Customer Reviews of actionpkg.com

Action Packaging Reviews | Read Customer Reviews of actionpkg.com

Action Packaging reviews

Showing 14 reviews with 1 star · Clear filters

Erick S.
Jul 13, 2026
I'd give zero stars if I could
I'd give zero stars if I could. Somehow you screwed up two orders of 1,000 bags each by canceling them both. After 20 minutes on the phone with customer service "Bill" who couldn't tell me why the orders were canceled, I was assured my order had been corrected. It was not and I was charged for both orders. At the very least I should have received a discount for ordering 2,000 bags as the website states. Very disappointed and will look elsewhere next time. You wasted my money and time.
Reply from Action PackagingJul 24, 2026
Hi Erick, I sincerely apologize for what you have experienced with your purchase, but I can assure you this will be an issue again! Please give me a call at 630-496-6209 or shoot me an email at [email protected] and we can get an order placed correctly asap.
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Cam
Mar 15, 2026
I’ve reached out to the company several…
I’ve reached out to the company several times regarding issued with damaged products and never received a response. Looking elsewhere for product moving forward.
Reply from Action PackagingMar 16, 2026
Hi Camille, I am sorry to hear you have not received any help regarding your damaged products! Please shoot me an email at [email protected] and I will be happy to get this resolved asap!
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Diane W.
Oct 1, 2025
Nothing went wrong other than me…
Nothing went wrong other than me clicking the wrong spot. The service and assistance I get from the lady that answers Actions phone and from Don was perfect,
Reply from Action PackagingOct 8, 2025
Hello Diane. Whoops; happens to the best of us doesn't it? We are thrilled to hear your issue was resolved so quickly and efficiently. Please don't hesitate to let us know via phone or email if you need anything at all. (800) 735-3950, [email protected]
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Matt
Jul 28, 2025
Lack of Communication
I sent a couple messages to make sure I was getting the right bags. (Contact Us section on the website and separate email) Nobody ever called or responded. It would be nice to have samples as an option that the customer could pay for.
Reply from Action PackagingJul 30, 2025
Hello Matt. We are deeply sorry for this experience, and would like to know more about it and correct it. A member of our service team has been in touch and will reach out again shortly to address the situation. Thank you so much for your invaluable feedback.
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Derek A.
Jul 12, 2025
I am done with Action Bags
I am done with Action Bags! When 4 Star Plastics was in charge I never had a problem and used to get my orders in 3 days now a week and half later still no bags! I guess if you need to order bags you should do it a month in advance. Im done!
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Anne D.
Jun 25, 2025
OUT OF STOCK not mentioned when ordering
I placed an order on 6/23. Today I logged in to retrieve tracking information and it was still in "processing". After calling I learned that Action Bags was out of stock. Now our production line will be down for a day while we wait for a delivery from another supplier. If something is out of stock, it is important to know while placing the order.
Reply from Action PackagingJul 11, 2025
Hello Anne. We could not agree with you more. The lack of communication was unacceptable. We deeply apologize for your negative experience and hope that our swift action to refund your payment compensates for some of the inconvenience caused. The issue has also been reported to our IT team. Thank you for reaching out, we greatly appreciate your invaluable feedback.
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Rick D.
May 13, 2025
I have never received the product I ordered!!!!
I have never received the product I ordered. The Shop was closed a couple of day while I was Out of Town and I had left a notice on the door when the normal business hours were when I returned. I came back and found a notice I that FedX tried to deliver a package on a day the Shop was closed. I expected o receive the package the next day But I still have not seen it.
Reply from Action PackagingMay 13, 2025
Hello Rick. We are so sorry to hear this. This package does have a very odd and confusing tracking history, and we apologize for that. We have credited the entire amount of your order to your original form of payment, and a replacement order of bags will be on its way to you tomorrow. We again offer our apologies, thank you for your feedback and wish you a great day.
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Keri P.
Apr 25, 2025
Wrong item sent
Wrong item sent
Reply from Action PackagingMay 13, 2025
Hello Keri. Our copious apologies for your experience and our tardiness in our reply. We will reach out to you to resolve your issue shortly. Update: Our records indicate your issue has been resolved as of late last month. Please always feel free to contact your representative directly, or call our customer service team at 800-735-3950. Thank you again for your business and your feedback.
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