Acuity SchedulingReviews of acuityscheduling.com

At least once a week the booking system for me goes down and won’t refresh, always down for maintenance. logs me out constantly and saying incorrect password even when it’s correct. I bought it for ease and convenience but actually it’s the opposite and I’ll be leaving this booking system.

Update: Their response to this review is a classic “Acuity response.” We’re in the process of transitioning off Acuity and going to Square Scheduling. Way better!! Also removed a star for deteriorating support in the last two months since I wrote the original review. Important to note that we’ve used Acuity for over three years with hundreds of thousands of dollars in bookings. Not a small biz :) In its most basic functions, Acuity is fine. Anything beyond basic can be challenging to figure out and it can be near impossible to get support. Acuity offers no phone numbers; you're at the liberty of whoever you get on the chat. Questions often go unanswered so you're left without the ability to do seemingly basic things. For example, there appears to be no way to tie an invoice to a specific booking so there's no automated way to track payment by appointment or cancel unpaid appointments.

Acuity has been great and very reliable for me. However it needs to catch up with its competitors. Things like checking out from an appointment are available in the us but not in the uk.

We are very satisfied with the system and it is clear and easy to use. We would just like to understand why you do not provide the APP any longer ???

I love the customization options for our calendars! I haven’t found another booking site that allows me to do that without making extra effort to communicate with clients. I like the reminders that are in place- though I wish there were more options for the amount of texts vs emails. I would LOVE these features which made me shop elsewhere at one point: 1. Waitlist - I know it’s a minor thing, but the communication to clients when an opening comes up or an “interested in” button for the clients end 2. I would love to see an option for a solid login for the client- a profile if you will so they can see their selected services and add things onto their appts from there! 3. A specific time to release a calendar’s availability, for example, I release my schedule manually the last Saturday of the month at 10:00 - my clients know that, but I do have to make sure it’s in there, typed up ready to upload and THEN press save so it gets published. If there was a “scheduled publish” like a schedule that corporate systems have it would make our lives a little easier. I know there’s the workaround of every X amount of dates can be released or every rotating 30 days, but I would like to release an entire month at once to make it fair for the clients who are looking to book 4. Reason for cancellation- have a little required box for them when they cancel and a reminder of the terms and conditions so they’re not confused when they receive any fees if communicated

Unfortunately, we are currently not satisfied with our experience using Acuity. In our daily operations, we encounter frequent issues that make it difficult for us to work smoothly with the system. For example, we are repeatedly logged out of the system and have to sign in again and again, sometimes within very short periods of time. This significantly disrupts our workflow and slows down our day-to-day processes. Additionally, we have reached limitations with several settings and configurations. Many functions do not seem to be implemented in a particularly intuitive or flexible way, which makes it challenging for us to use Acuity effectively as our booking system. We would greatly appreciate your support in resolving these issues or guidance on how we might improve the current situation.

Customer feedbacks can’t see the total duration and time from and ends, the types of services added on during checkout. System keeps logging me out too and asking for safe key which is annoying.

This is a very simple and easy to use scheduling system. Would be great for any individual or small business.