Reply from AdOutreachJan 24, 2022
Hey Mike,
We appreciate you sharing your perspective on the situation, and all feedback has been taken into consideration from the rest of the team.
We are honestly surprised by this review as it does not seem to reflect the interactions we have had with you thus far, especially after having a positive experience meeting you at the live event.
Now I would like to address your response, as there seems to have been some crucial information that is not present in your review.
Starting a the top, there seems to be a claim made that the program is a “do it yourself by watching their videos” style format, which simply isn't true. We have workshop content that compliments our coaching which walks you through the entire ad/funnel setup process click-by-click, step-by-step that you also have lifetime access to.
Throughout the program you have access to our coaches every day of the week through our clinics where we bring our clients on one at a time to work 1-1 with our coaches and answer all their questions live (including ad account deep dives, funnel reviews, sales call strategy, business strategy, and more).
Clients also have access to email support where you can expect responses within 24 hours from Copy & Strategy Coaches and within 48 hours from Ads Coaches (as these questions tend to be a lot more technical). There are also 1-1 coaching calls at certain milestones.
On top of this, our ads coaches spent hours 1-1 with you after the event helping you get your ads situated, even though you had technically graduated from the program at that time.
After going through your conversations with the team via email, it seems that the only delay response you had received was during the holidays as our team was out of office (which we communicated with all of our clients) and we responded the morning we returned.
I am also slightly confused by your mention of not having any personal help and not being aware of your extension. After I granted you a 4 week extension in our program (which is not standard practice but were able to accommodate due to specific circumstances with your time), I emailed you including links to every single clinic you had access to and explicitly mentioned your 4 week extension, including your new graduation date. It seems that the email was opened the day it was sent and multiple times the next day as well.
Our extension was to help gain momentum in the program, yet there was no utilization of it, and our team can only show up for those who show up for themselves in the program.
In regards to our trainings, Advertising is a constantly evolving industry and our team is always actively updating our trainings in regards to YouTube Ads and the industry as a whole. The trainings are constantly being updated, and were up-to-date during your time in the program as well.
I also see that you mentioned your ads are still not running, yet in your last email to us, you mentioned you were running your first campaign so I am slightly confused by this statement.
Also to clarify, your previous email was requesting weeks of clinics to have our ads coaches tweak your campaigns, and not to hop on a call for assistance.
We appreciate the positive feedback of the team being pleasant and we genuinely enjoyed our interactions with you, and if you would like to hop on a call regarding your experience, please email back into support and I am more than happy to do so!
Best,
Noah Friedman