Isaac
Sales guy asked for a $500 refundable…
Sales guy asked for a $500 refundable deposit in exchange for a sample video script. Reasonable. After we decided to go elsewhere, the salesperson ghosted us and did not return the deposit. Ended up having to contest it with Amex. Strange way to build customer trust.
Reply from AdOutreachNov 20, 2025
Hi Isaac, We’re truly sorry for the experience you had. Your refund should have been processed promptly, but unfortunately, the request was not relayed to our Operations team. The salesperson you worked with is no longer with our team and did not inform us of this prior to his departure. Once we became aware, we processed your refund immediately, and the receipt has been emailed to you. We understand how frustrating this was and appreciate you bringing it to our attention. This is not reflective of how we operate, and we’ve implemented additional internal safeguards to ensure this doesn’t happen again. Best Regards, The AdOutreach Team



