Advance Auto PartsReviews of advanceautoparts.com

I can't recommend advanced Auto parts. I just had a nightmare experience. I ordered online last night. It suggested one more product at the checkout I said okay. Then it says sorry out of stock remove item I removed the item. It was a order to pick up. After the order was completed I see that removed item for $6 is being shipped to me for $10 shipping. I call customer service first thing in the morning as soon as they opened. They said sorry nothing I can do. So I'm getting charged $16 for $6 item that I removed from my cart and never even shopped for.

Needed two side mounts battery bolts. One person working in store, two outside installing wiper blades etc. six people waiting to pay, I just wanted to know where to find the bolts and waited 15 plus minutes. Found the bolts at $6.99 each, more than double what they cost at Walmart. Went to pay and now 5 people ahead of me. Took me well over 30 minutes to be ripped off.

Where to begin? I was an employee for Advance Auto Parts for less than six months before I decided to move on from the company. I wasn't just a regular employee, I was a GM for the company. When I first hired in, I was told many different things, most of which were lies. The DM was distant and never around; almost as if, he was scared to come into the stores. They love to micromanage everything, and I mean everything, but why wouldn't they since they're never around? It was a blessing and a curse to be honest because they were a nitwit and couldn't even use the register themselves. Getting back to micromanaging, as a GM you should have control over who you hire and fire. With this company, be prepared to run a store with your hands tied. They don't want expertise. No no. They want lifeless husks working in their company, that's why they only offer minimum wage and slightly above that for Full timers. Which let me say, you cannot hire anyone with auto mechanic experience at $10/hr. As a GM, be prepared to never hire and work 14hr days 6 to 7 days a week because your help is unreliable. This is absolutely the worst company I have ever worked for in my 20 years of experience. If you're thinking about working for this company, don't, because there are way better positions out there that offer more for your life and career.

Hi am a 66-year-old woman and I went to advance auto parts on John Fitch highway in Fitchburg today to get a headlight bulb and a tail light bulb I didn’t know what I needed so I asked the woman at the counter and she came up with something that was $99 and I said my son said that it would be less than $10 she said no we have nothing less than $10 and was kind a rude about it. She said for my vehicle there are two different kinds and I need to know which one it is I told her I didn’t know what it was and I asked if she would come take a look or if somebody could take a look so I would get the right one she said no they couldn’t take a look at it I could take whichever one I decide and if it’s wrong I can bring it back as long as I don’t open the package. I told her that I would just go somewhere else where somebody would assist me. So I went down the street to O’Reillys and they went out to my car and look to see what I needed and helped me. I work in customer service and advance auto parts gave me really poor service.

The Dracut Victory Lane store is the exceptional store in this area. Their hours are really old school short, but they are probably the only store that won't screw your order up and speak perfect English. Get to know them and they really go the extra to take care of you. The rest of the area stores are a very distant bronze metal, at best.

Went to purchase a battery for my 2014 Acura MDX at their location in Jackson Heights, Queens NY and was met by Jackie. Worst customer service personel I've ever encountered. In addition to a horrible attitude she is incompetent to do her job. This is what happened today. I went in to purchase a DieHard Red battery which is one of the recommended battery for my truck, and I have pervious purchased this same battery for the same year and model for my wife's truck two years ago. When I asked to purchase this battery she said that I should buy an AGM battery (DieHard Gold or Platinum). I told her that I've purchased this battery before. She rolled her eyes at me and said this battery does NOT have enough CCA (cold crank amps). I explained that the Gold amd Platinum had the same 550CCA. She argued that I am wrong. When she looked and found that it's the same on her computer, she changed to the face that the CCA is different. I told her it's what I want to buy. She then rolled her eyes again and said she will put a line on the invoice explaining that she told me that battery is not recommended and that they will not refund for any reason. I explained that wasn't true because if you look under my make and model, the DieHard Red is one of the recommended batteries. (Gold is $129 more and Platinum is nearly $200 more and for that price I can get the battery at the dealership) I asked her if someone can test the battery first. She seemed very annoyed and said she has to do it and to meet her outside. When I met up with her, I already had the hood lifted and the cap on the battery nodes removed for her convenience. She still seem annoyed and tell me, where are the nodes, I cant see them. After I pointed them out, she tells me the cover was in the way. After I held the node cover, she figited as if it was very hard to get the clamps on and as if she didn't want to get her hands dirty. I then helped her put the clamps on. She did the test and tells me that they will not put the battery in that has a battery cover. I told her I can remove it in the parking lot if she can lend me a flat screw driver. She rolled eyes again and told me she doesn't have tools to lend me. And for me to go home and come back when the cover is removed I have wasted 20 minutes of driving and another 40 minutes with Jackie. Watching here with all her melodramatic eye-rolling and attitude. I ended up bringing my truck to the dealership. Will NEVER go back there again and definitely not recommend anyone else to go there for service.

I must state that I've been shopping at Advanced Autoparts for years now and must say that Ileana C has always helped me out with recommending products, parts and also recommended some parts for my dads car in Cuba. Ileana C's customer service skills are on point and the reason why I always go back to Advance.

I’m a current employee I started off a good start then things got weird I never have days off as an part time I’m required days off if the manager sees you have more days off then then him he will change the official schedule to put him off on the days you’re off and he puts you in for long hours I don’t think that’s fair because if it’s a set schedule shouldn’t it be just that and leave it alone