AdvantageReviews of advantage.com

ALL UK Holiday Makers visiting Florida Please avoid using Advantage Rental it will cost you more money in the end. Terrible customer service,they keep you waiting for hours to pick up your car it's part of the ploy so that you don't have time or inclination to read the pages of terms & conditions you are presented with. The car is dirty. The car does not come with a full tank of fuel They will rip you off with toll charges Avoid at all cost

The worst rent a car company I have seen in my life. I booked a minivan 2 months ahead of my travel from Dallas to Atlanta to pickup from Atlanta International Airport. On arrival there was no sign of a minivan. The same was true for several other passengers, and this was during October, not even peak tourism season. We were there to attend a wedding, as were another set of people, and so was a family with a little girl in a wheelchair, and a few others. We waited 3 hours, and then cancelled and took a minivan with another company. Not sure how long the others waited. They would not work with anyone, we asked if they could give 2 cars instead of a minivan, and they said it was against their policy. I travel often, and Advantage is definitely the worst I have seen by miles. Will never book with them again, and I doubt anyone there will either. Have been telling anyone I know to never use Advantage. If I could give zero stars I would.

I have never been treated so poorly as a paying consumer in my life. I was one step away from calling the police. This was my glimpse of hell on earth. First, I didn't know it was an offsite location or I would have never booked it. I didn't book on their site - which they rudely said to me "it's right there on our site". Second, I'm not sure if they are using computers and modern equipment or if that's just mock equipment to make it look 21st century? Plan to wait a long time or forever for each person to get through the checkout process. The guy traveler who I came on the shuttle bus with (who was also unaware of Advantage being offsite) was at the counter for 15 minutes - that was with a reservation. I heard the agent snapping at him before I got up there. We were the only 2 customers so I would hate to be there if there was a line. There were 3 employees in the check-in center but only 1 was checking people in. Third, when I finally got up to the counter I booked a compact and was given a Yukon. No one told me a thing until I got to the car. It was just me and I was driving a distance so that is a no go. Fourth, I went back in and asked why she didn't tell me she was giving a large SUV. She said that was all they had.....ummmm you could inform the customer of that. The "supposed manager" said if I wanted something else it would be a 2 hour wait. I told her I had a reservation and it was already an hour past that time. She said if I didn't pay ahead it didn't secure the car. She was incredibly rude. She informed me I could take a car that hadn't been serviced or cleaned. Well, I'm not waiting two hours for a car - so I got the crapper they gave me. The other "supposed manager" came out of her office and those two big ladies bullied me....this is the point where I wanted to call the cops. I then called the 1-800 Advantage number and stayed on the line with a very nice guy in customer service. They were both in front of the counter yelling and talking nasty slang (?). They threatened to kick me out and not give me a car. I let a customer coming in know that things were not going to be good. The 2nd manager threatened to call the cops. I stayed on the phone for at least 10 minutes with customer service - sort of like you would stay on the phone with 911 in an emergency. I went out and got my compact car and was concerned that the 2 "supposed managers" were going to sabotage my car or damage it on return. I started calling around to check other car rental agencies but was stuck offsite at night and it wasn't a good scenario. The employees outside and I took detailed pics of the car to make sure I wouldn't get unknowingly charged for damages by the 2 "supposed managers". The people outside couldn't have been nicer, along the with the security person I checked out with, and the shuttle bus driver. So, I feel like there are just a few bad apples in the bunch. Not sure how they would have responsibility as managers? If you like the show "Cops" this might be a good experience for you. If you like incompetence, being bullied, being talked down to, long waits, off airport cars, old equipment, and people mocking and laughing at you and wasting time....then this is your place!

I rented with them at Miami and they tried to threaten me by selling anything additional. I made by reservation for drop off in FTL at no additional charge and the desk agent cheated me and at the end they charged an additional 41 USD. Totally unreliable. Don't rent with them

Car dirty upon pick up, no other car available. Strong smoke smell and what looked like blood spots on a seat. Customer service extremely poor and subsequent charge on card for a toll of which they cannot supply details. $13 toll charge $50 admin. We paid for all tolls. Back to Dollar, Hertz etc, lesson learnt!

I rented a car from Advantage in Las Vegas on Sept 29th. I was bullied into accepting an "additional driver" fee for my wife, which came to over $180, despite the fact that this is against Nevada state law (Nev. Rev. Stat. Ann. § 482.31515) and against the company's own terms and conditions (which I didn't get to see until *after* I'd agreed to all the charges). The person I dealt with at the desk was very unpleasant, saying she didn't care what the law said, and I wasn't getting the car unless I agreed to the charges. The rental desk was busy, there was a long line of people waiting to be served, and we had a long drive ahead of us, so I felt that I had no option but to accept the charge. But I was basically bullied into it. Fortunately, when I returned the car I was able to protest the charges and they were refunded. But the Las Vegas office manager refused to accept that her employee had done anything wrong, and she gave me the impression that ripping off tourists who don't know the detail of the Nevada state law is standard practice. The whole episode was very unpleasant. I won't use Advantage again.

I rent cars every other week and this time I have chosen Advantage at Mc- big mistake. I have returned the car at McCarran Airport (LAS). Before I returned the car I filled it up, probably two miles before the return station. Since my credit card did not work, I had to prepay in cash (went in three times, 50+10+10). We returned the car full but could not produce a credit card receipt. On the email receipt they claim the car was returned empty. I wish I had made a photo from the gauge. Bottom line: Advantage in LAS are corrupt, so be aware!

I normally use Enterprise; but when I booked my airline ticket through JustFly.com, they offered what seemed like a great rate for just over a week - just over $500. BEWARE! My final charge exceeded $1,000. They have sneaky charges, a signing mechanism that use acronyms that are misleading, and don't allow you to see the full details (and when asked, they said "it's just the basic contract - it's not an extra"), up-selling nonstop from the moment you walk in the door, and only after you've signed a mysteriously small space that doesn't reflect the actual document are you provided the entire contract to read. And when questioned about charges that are more than twice the original contract, lied to about a "refund" that will be applied when the car is returned. Worst experience ever.