Bad
Based on 13 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AEP Energy is a retail electric supplier and subsidiary of American Electric Power (AEP). We supply electricity for homes, businesses and industry in Delaware, Illinois, Maryland, New Jersey, Pennsylvania, Ohio and Washington, D.C. AEP Energy also prov...
AEP Energy (aepenergy.com) has 13 customer reviews on Folks Told, with an average rating of 1.2 out of 5.
13 approved reviews, newest moderated first
MfrM
AEP/PSO does not take responsibility for damage their personnel cause to customers property. They deny everything and just say damage was storm related though they cant tell you what storm. Oklahoma needs another choice for electric! Terrible customer service!
Juan C R.
I live in La Joya area At this past Sunday, we have these thunderstorm, that my meter reader got damage from the wall, and is a safety hazard!! we called twice to AEP to disconnect BECAUSE THE ELECTRICIAN WAS THERE AT MY HOUSE and they never send nobody. We have to put an other request again.. isn’t it dangerous Have this cables hanging on my house that my house could’ve burn even though would tell them that and they still not listen. Hopefully somebody else give me another answer. because these people are from Customer Service won’t do anything. that’s the reason the houses get on fire when they have these type up issues with cables. Since nobody can disconnected on emergency but they Blaim to the Fire Department. Very disappointed with this service and This Workers
viclou
I would t even give them one star. I paid my bill in full. 15 days later I get a bill for 150 dollars. I dont turn on any lights and only have a laptop and tv running. Sometimes I play the Playstation but that still doesn't come to 150 a month. My father is a master electrician and rewired my apartment last year with a new meter and everything. My electricity bill is higher now then it's ever been. Im tired of them
Lewis K.
I was with AEP Energy and renewed a second time. Instead of honoring my renewal, they put me on a variable rate until my next meter read. I called and asked them to honor either the old rate or the new one; they refused. I contacted the PUC which agreed my request was reasonable, but AEP had the "letter-of-the-law on their side. STAY AWAY FROM AEP !!
Matt
Power outages are common with AEP. Before, they were as reliable as the Sun. I have more confidence Mexico, Cuba, and China electric grid. Who are there enginneers? Send them to North Korea to get trained.
Figgy Von S.
Horrible monopoly corporation. They give big discounts to AI datacenters and offset it by charging regular people more. So you get to foot the bill to produce the AIs that will soon steal your job and rob you blind through fintech apps and management backends that help your landlord squeeze every penny out of your bank account. The US should fully nationalize AEP and invert the current rate algorithm to weigh big customers more while dramatically discounting, or totally abolishing the cost for the rest of us. You have nothing to lose but your chains, because AEP robbed you of everything else!
Timothy P.
massively high rates . Massively slow repairs to lines.
mc
my bill went from approx $193 last month to over $380 this month and used approx the same kwh. Most of the problem is the PUCO (who is getting kick backs from AEP) gives them any and all increases that they ask for while people struggle to pay these exorbitant amounts. it's a shame you have to sit in the dark, turn down your heat and wrap up in blankets to keep warm while they enjoy free electric every month and more than likely generous bonuses that we are actually giving them for lousy service and monthly rate increases.
