Roberto C.
Professional
it was fast and professional, Shea Russell was kind and attentive.
Excellent
Based on 107 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AERI specializes in locating hard to find, long lead time, and obsolete electronic components for immediate delivery. Our goal is to keep your production lines moving.
AERI (aeri.com) has 107 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
107 approved reviews, newest moderated first
Roberto C.
it was fast and professional, Shea Russell was kind and attentive.
James C.
This is the first time we used AERI. We are very impressed with their professionalism, prompt replies to our emails and fast delivery from their offshore supply chains; well done!
Lynn W.
Seamless process thanks for getting these hot parts to us promptly
Tara K.
I recently took my daughter to the store in Tannersville Pa. Cyara Wilmmer helped my daughter find the prefect fit bra for her to wear with her outfit Homecoming Court! I can not thank Cyara enough for all her help.
JW
The service was great and availability was the motivator.
Vinda
Quick Service! AERI responded to my tough find requests within minutes. I definitely recommend them for electronic components.
HeinrichErnst
Listed the desired parts in three different stocks. Asked for pricing - no answer for weeks. Sent kind reminder and received the standard answer, that others got here, too: we don´t have a stock.... try digikey. Bad joke. I could also put any manufacturers complete catalogue online and write "on stock" and if anyone asks, I refuse when I don´t like to work on it...
Reply from AERISep 16, 2020
Hello, We are sorry to hear about your experience. We are very clear on the website that the parts are not in stock , but "available from the AERI network". And if you scroll over that verbiage it explains that the parts are coming from one of our suppliers. It is extremely difficult to keep our database comprised of millions of parts and thousands of suppliers completely up to date. We strive to do our best, but it is never 100%. Please accept my apology for your poor experience.
Aymeric
I was looking for some old components impossible to find through usual distributors to repair some devices. I heard about this company and asked for a quote. The answer I got ? We don't have stock (but they still list thousands of units available through their network for the parts I requested), we usually provide higher quantities to large manufacturers, try Digikey (which of course can't provide this, and that person should know it damn well !). Interesting way to treat a customer. UPDATE: Following EARI's reply I feel the need to precise a few things: 1°) There isn't any minimum order quantity stated on their website. Not at all. 2°) Funny enough, there are a few reviews here on Truspilot talking about small quantity orders which were fulfilled smoothly 3°) When digging a bit in those reviews, I see a few suspect points which let think a fair amount of them may have been written by the company itself. - There is never anything truly negative in their content, even in the few that are "negative" - Most of them are stated by people with a single review - Most of them happened at a very fast rate in limited time periods Readers will make their own opinion. I'd also like to add this review has nothing to do with frustration like it is insinuated. But the experience I had with this company contrasts so much with the image they want to show, that I felt this needed to be known.
Reply from AERIFeb 28, 2017
We are so sorry that we cannot help you. We do not service repair houses for their small quantity orders because, as you stated and we are clear about on our website, we do not always have the parts in stock. If we have to purchase parts from one of our partners, pay for shipping to our facility, QC the product, etc., then we cannot offer a fair price and make any sort of profit. A $1 part would cost $200 to cover all of our logistical costs. We are truly sorry for causing you to feel frustrated with our company. We are just not a fit for your needs.