Reply from AgentFireOct 4, 2024
Hey Shacora - I’m Nelson, the owner of AgentFire. I’ve done a very thorough investigation of your experience with AgentFire and I’m very confused.
You had signed up on March 14th and received your first draft 7 business days later (after fulfilling all of your requests for changes, here’s a screenshot confirming that: https://tinyurl.com/24onreny. Your site did go live shortly thereafter (here’s a screenshot of the email you sent confirming that: https://tinyurl.com/2d47l68p) and overall it seemed like you were pretty happy. After your site went live, you received emails to book time with our success team, which is generally where we take care of any loose ends and go over how to use our features. If there was anything incorrect on your site, all you had to do was email us.
A few months after you signed up, and well after the site was live, you filed a credit card dispute (without any sort of indication or warning as to why?). We provided evidence and won that dispute. We have not received any communication from the BBB but if you feel you were wronged, it is certainly your right to file a complaint.
The only confusion I noticed from your communications is that you referenced outdated information about AgentFire packages on a third-party service page that promised delivery within 48 hours - this is a package that we discontinued years ago.
In any event, I’ll be the first to acknowledge that we do sometimes make mistakes, but I’m just not seeing that on our end, and frankly all of the communication from you was pleasant and there was no indication that you were even upset before we received the chargebacks. If I’m getting something wrong, please email me at [email protected]. Again, you seem like a pleasant person from all of the communications I reviewed and we have no problem taking accountability and appropriate actions if AgentFire dropped the ball - and so if I’m missing something or you can send me a few screenshots that corroborate anything you’re saying I would be more than happy to review further.