Bad
Based on 21 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Airfare.com (airfare.com) has 21 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
21 approved reviews, newest moderated first
IVONNE V.
Scam!! Avoid at all costs. Did 3 charges to book 2 pets and only secured one reservation. Did not know the airline pet bookings procedures and limits per cabin. Created a huge problem for me to fix after hours on the phone with them, Truly horrendous experience. Run away from them
Mohammad I.
When I booked the ticket it was not mentioned that it is luggage only booking. After booking within few minutes they called me to sell the luggage quantity which I can add with extra money. This is the main trick they play, they show cheap tickets and have hidden costs to add extra luggage. They will not return as they mentioned in the tems and condition (sepeate page) that it is non-refundable ticket. SO please be careful before purchasing tickets with them.
Larry M.
This company is a scam operation. They jumped on my CC while booking a room with Expedia. When I talked to an agent, he said for me to take it up with my CC company. I am reporting this company to the BBB. BEWARE!!!
West
I would give a zero if that was an option. Scam company, pretended to be Royal Caribbean customer service reservation. I was told to rebook to full price to receive the senior citizen and FL resident discounts. I was scammed out $5,268.22. My cruise have not been paid and the refund of 3134.11 was never refunded. That has been going on for 3months despite contacting them multiple times requesting full refund. Agent, Joseph Murphy, who booked my reservation never calls back or respond to my calls.
Donald D.
An absolute scam. I inadvertently put my wife’s maiden name on an American Airlines plane ticket and did not notice until we printed the boarding pass. Googled American Airlines to get the phone number and stupidly dialed the first sponsored ad that said American Airlines. Got airfares.com. Spoke with Jameson who said they would have to rebook the ticket to change the name and charged my credit card $600. He said that American Airlines would be sending me a confirmation number later in the day. Never got it so called American Airlines. They said the only thing they did was split her off the original ticket with a new record locator still under her maiden name. Also, telling me name changes are free. After hours on the with Orbitz and American (it was around Christmas) they changed the name free of charge. Fortunately, Discover credited our account for non receipt of services.
Anas J.
SCAMMERS!! STAY AWAY FROM THIS MANIPULATED COMPANY!! I ASKED FOR CANCELING MY TICKET AND THEY TOOK 50% OF THE TOTAL AMOUNT. I DONT THINK THEY WILL REFUND ME SOON!! They deserve a zero stars and shut down the whole company.
Kokoka T.
I purchased air Maroc ticket during the covid period( Dec 2020) and made numerous call for them to help me get a refund from the canceled flight but was being manipulated and lied to every time. Please avoid at all cost cos they don't care about you.
TKY
This is a scam site and if anyone is reading this please do not accept any of their services. I wanted a Cancellation done for my ticket and these guys were super responsive till they got the money from me and as soon as they received their money, they stopped responding to my calls or emails. It's been more than 2 months now and I still am not able to get in touch with them because as soon as you call them and tell your name and issue, they hang up and never respond. Kindly do not call them or accept any service until they are legally charged of the scam.
