AirGigsReviews of airgigs.com

Reply from AirGigsOct 16, 2023

This person was never a member of AirGigs.com. As they mentioned, they are connected to the December 22, 2022 review posted by “Jade” below, but they never created an account with us. It’s unfortunate that review sites do not have more checks and verifications in place, and allow just about anyone to sign up and slander good businesses. Angela, one of AirGigs’ co-founders, flagged this review as false and contacted this review site to address it - to no avail. AirGigs has a responsibility to keep members of our community, and the larger music community safe wherever possible. As such we have a zero tolerance policy for scams, fraud, harassment and falsifying personal information. If you have any concerns about the trustworthiness of using the AirGigs service, please ask real members of the community about their experience. You can also email us at [email protected] with any questions or concerns.

Reply from AirGigsOct 16, 2023

Shortly after joining AirGigs, the system detected multiple instances of attempted fraud on this person's account. We requested additional profile and ID verifications, to which they provided a fake ID. We suspected that the payments they received were made with stolen credit cards, and later we confirmed that. All payments were promptly returned to the original card holder and their account was blocked and banned. AirGigs has a responsibility to keep members of our community, and the larger music community safe wherever possible. As such we have a zero tolerance policy for scams, fraud, harassment and falsifying personal information. If you have any concerns about the trustworthiness of using AirGigs.com, please ask real members of the community about their experience. You can also email us at [email protected] with any questions or concerns.

Reply from AirGigsSep 25, 2022

Hi Ruby, thank you for your feedback. We reviewed your session with Sam, and unfortunately it did not qualify for a refund. That said, the demos are yours to use free and clear! Respectfully, Sam put in over 15 hours on your project from his professional recording studio, created two entirely different full production demos, communicated very promptly and tried to accommodate all of your requests. This was also not first time hiring Sam, or using AirGigs. On your last project with him, you gave him the following public review: “Review By: Ruby G. Oct 29, 2021 Thank You so much for all your help and experience. You made me sound so good. I was really impressed. I have more songs just waiting to be heard. I really enjoy writing songs and being to able to express a talent that God gave to me. I am so Blessed.” The proposal Sam sent for the recent session (08/2022) did not come with a refund option, due to time and costs required to produce your demos. We have no issue if clients and musicians seek to mutually cancel, but asking AirGigs to cancel on Sam, when he delivered a professional product at your direction is not something we can - or would ever support. Musicians have been hit hard by the pandemic and general economy, and we couldn’t run a session musician platform where musicians work for hours without pay. Of course, if there were technical issues, or if Sam did not deliver your final tracks, that would always qualify for a refund. When you reached out to us to cancel, the reason you provided for the cancellation was completely unrelated to the demos Sam delivered, or using AirGigs. Sam even tried to find a workaround for the issue you were dealing with. We’ve been in business for almost 11 years, and we take pride in doing everything possible to facilitate a positive transaction for both clients and studio musicians offering services. Just as a side note, we’ve only heard rave reviews about Sam’s work ethic, respect for clients and talent. We honestly found the accusations you made very out of touch with what we found while reviewing your session, as well as our almost 5 years of experience working with Sam. We’re sorry you had a bad experience and wish you only the best moving forward on your music!