AirGun TacticalReviews of airguntactical.com

Reply from AirGun TacticalJun 17, 2025

Unfortunately, this customer had a bad experience. When the customer reached out to us we have a series of questions that we ask to try and troubleshoot the situation. This helps us gather necessary information for our technicians so they have a snapshot of the potential issue. When the customer advised of using AEA slugs we assumed they might have been something else since AEA hasn't shipped any Big Bore slugs to the USA in over 9 months. This lead us to believe that perhaps he was mistaken on the ammo, the reality is he purchased the ammo from a vendor that had some old stock of inventory and indeed it was AEA ammo. The customer was asked about PSI reading on the gun and and fill pressure prior and after the shorts where fired, etc. The customer didn't want to answer our questions and began to get disgruntle and argumentative as well as disrespectful. The customer was advised to speak to us respectfully the customer got upset and hung up the phone and resorted to writing a bad review. Unfortunately we understand we can't please everyone no matter how hard you try, Again we are sorry about the experience however we can't do our job if you don't allow us to. Sincerely, Customer Support

Reply from AirGun TacticalFeb 13, 2025

Hi Jared, When attempting to cock the rifle, it jammed, and instead of waiting for instructions, the customer mishandled it, causing damage to multiple areas, including internal damage that needs a frame replacement. AEA’s Repair or Replacement policy covers manufacturer defects, but this issue resulted from improperly cocking and mishandling the rifle, which is not warrantable. Two technicians inspected the air rifle and concluded that it could not be repaired without replacing significant parts, making the repair cost similar to buying a new rifle. The customer initially agreed to pay for repairs but declined when informed of the total cost, leading to a negative review. This situation stems from user error, not from our service. You can view our initial unboxing video here: Unboxing Video https://www.youtube.com/watch?v=JDZaONS1lDo We regret that the customer feels we are responsible for this situation when he acknowledged his mistake.

Reply from AirGun TacticalFeb 3, 2025

Amir, We have offered you plenty of help. The problem here is you tried to purchase from us and SHOPIFY flagged your account as HIGH RISK requesting we cancel the order and not fill it. We asked you to verify your ID however you didn't the ID verified was on the order that SHOPIFY CLASSIFIED AS HIGH RISK. Furthermore the ID that was verified was for your spouse and not you with by the way a totally different last name. We further suggested that you try with Just your wifes information and NOT yours since it was your info that was flagged. Rather than taking our advice you called us and trying to find out why it was not clearing, however we have no record if the attempt. You advised us that the transactions are not going through. Which we than advised you that we are the merchant ant that our credit card "GATEWAY" IS DICLINING and if this is the case we can't override the gaway if they declined the card they see something on the back end that is not allowing them to approve your order. So as you can see with the high risk flags and the gateway declining you we have no way to help you. We are sorry but the credit card gateway it its not processing its for an obvious reason which we are not able to override. We are sorry and would love to help but our hands are tied.

Reply from AirGun TacticalNov 20, 2024

Mr. Ocejo, Thank you for providing your name in your review so we can identify you. Had we known you were using a third party to purchase from us, we would have canceled your order as we did with the three previous attempts. Each attempt was made with a credit card from Mexico, and we have been clear that we cannot sell to you, given that you do not reside in the USA. We cannot risk having products taken across the border. Your first attempt occurred on September 30, 2024, using an address in Brownsville, TX. Your second attempt was on October 1, 2024, with an address in El Paso, TX, using a billing address in Kansas City, MO. Your third attempt on October 7, 2024, involved the same El Paso address, but you updated both the billing and shipping to that address. When we contacted you about this, you informed us that you are not a U.S. Citizen and asked if we could ship to an address in Oklahoma. When your straw buyer contacted us, they could not recall the address used and needed to look it up, stating they purchase for multiple people. The fact that this order was delivered on November 4th and we are only now receiving a call from you on November 20th is beyond the timeframe we allow for reporting any missing items from a package. Moreover, we cannot honor the warranty associated with this order, as it is tied to the original buyer and we cannot confirm their identity. We may need to file a police report regarding this incident. We will not sell to you in the future, so please do not attempt to manipulate our system for another purchase. Additionally, you previously used someone else's military discount, which provided you with nearly a $90 discount along with free shipping, yet you still chose to complain. As previously stated, you are PAST the window to report what you are claiming is missing from the package. We can't confirm if you are being honest or dishonest, all we have to go off of is you manipulating and circumventing our system with a straw buyer and you obtaining an unjustified military discount, when you have NEVER served in our military this was the straw buyers military discount. We don't give discounts for people to rip us off!

Reply from AirGun TacticalNov 20, 2024

Hi Devin, Thank you for your order and time you took to leave us a review. We hope you will enjoy the GK1 we are expecting them right after Thanksgiving that following week we will be shipping them out if they come in as expected.

Reply from AirGun TacticalNov 9, 2024

Your Harpoon and Megalodon are scheduled for delivery on Monday and Tuesday, while the remaining items and compressor will ship in the morning. We appreciate your understanding as we manage a large order during a busy period. We just received inventory for the Megalodons and Harpoons late last Friday. A bit of understanding would be greatly appreciated, and we hope you will consider modifying your one-star review. Thank you for your patience!

Reply from AirGun TacticalNov 2, 2024

Mr. Adamos, We sincerely apologize for your disappointment regarding the timeframe for receiving your order. Your order was placed after our business hours on Tuesday, October 22nd, at 6:28 PM, and was processed the following day, October 23rd, when we were open. If you calculate four business days from that date, it brings you to Monday, October 28th, which is when we generated your tracking number and arranged for USPS pickup. Unfortunately, we have no control over shipping times or any delays that carriers may experience. We’re pleased to inform you that your order is currently out for delivery today. We appreciate your feedback but believe that expressing frustration publicly on Trustpilot may not fully reflect the situation. Thank you for your understanding, and we truly value your business.

Reply from AirGun TacticalOct 18, 2024

Michael ordered a custom-cut Megalodon from us, and we fulfilled his order within a few days. Unfortunately, there was a communication issue. Michael emailed us saying that the barrel was too short, but we clarified that what we sent was not what he originally ordered. We requested pictures to help resolve the matter, but he initially did not provide them. Instead, he began making demands regarding the order without sharing evidence. After escalating the issue to PayPal, he finally sent us the images. Upon reviewing them, we agreed with his concern. It appeared that the air tank was indeed longer than the barrel. Some customers request larger tank capacities, and this order was for a custom-cut barrel paired with a standard long tank. We acknowledged this discrepancy and issued him a paid RMA label for a full refund. We would have gladly exchanged the item for the correct one had he not escalated the situation to a dispute claim. It became clear that it was more efficient for us to cut ties with him and process his refund. Had we received photo confirmation from Michael initially, this matter could have been resolved easily without issue. Unfortunately, his behavior reflects a pattern where some customers expect us to accommodate unreasonable demands, similar to larger retailers. We want to be clear: we uphold our policies 100%, including our cancellation and refund procedures. Had this not been a legitimate dispute, he would have lost that claim because we would have fought it.