Average
Based on 287 reviews
Airportag3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The #1 aviation and travel gift shop!Meaningful products to the traveler in you.Contemporary design products to help you express your lifestyle as you deserve, from decorating to clothing.
Airportag (airportag.com) has 287 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
287 approved reviews, newest moderated first
Felice D.
Thrilled with AirportTag in EVERY way. The tags are WELL made. There are so many to choose from to suit everyone's personality or interest. Customer Service is first rate! These tags make wonderful gifts!
Reply from AirportagDec 30, 2021
Hi Felice, Thanks for the kind words! Our goal is to always provide a hight quality service to our customers. Have a happy new year!!!
taysh D.
Placed an customize pillow case to be deliveres to Aruba on dec 5, i was emailes and asked if everything was corect so they can proceed with my order.... received a tracking number for usps, but since dec 5th, NOTHING has been updated. It even appears that the "package" is still in boca raton and not usps..... i emailed them and i was said that thw package is on the way..... its been 20 days already
Reply from AirportagDec 28, 2021
Hi Taysh, Thank you for your review. I saw that our CS department is helping you. They are verifying your's tracking with our shipping department and will soon give you an answer. Please don't worry. Our CS department will be available to help you until we fulfill your order.
DWF Cambridge MA U.
In a situation where Airportag messes up on on order (doesn't fulfill all of the items) they really drop the ball in making good on completing it. I also notice that although the packaging is nice for the luggage tags, there's no rhyme or reason as to what they package together, making it very difficult to determine if your order was properly fulfilled. On top of that, in order to determine if your order is complete (mine was not) one has to open every single package. Airportag has created a clever "return" policy: "All products must be returned with original packaging intact and in original condition." Because of the way Airport tag ships items it is impossible to leave the package intact. Clever game they play there. Their designs are clever... their customer service is not.
Reply from AirportagDec 23, 2021
Hi there, As we can't see your order number or find it by your name, I will help you with your question here. You might have received different packages because we use more than one warehouse to produce our products and expedite the shipping they are sent as the warehouse fulfills the order. I don't know if you have reached our Customer Service department, but they can help you with all the related difficulties. For example, they could easily give you the tracking number for each package and advise the content. Please note that when we refer to the packaging contact, we refer to the package of the product itself, not the shipping package. Please if you didn't reach us yet our Customer Service department will be glad to help you at the e-mail [email protected]. Have a lovely day and happy holidays!
L G B.
I placed an order on Dec 2. Non-personalized, to speed up the process, as this was supposed to be a gift. Airportag claims the order was handed over to UPS on Dec 6 - but UPS took their sweet time to register it, on Dec 9. (UPS in Holland doubts the item was handed over on Dec 6 - but that's conjecture.) UPS' track and trace of the parcel suddenly stops on Dec 10 - just a day after it registered the parcel. Since then the parcel is lost! UPS have asked Airportag -in writing- to instruct them to find the parcel. Airportag keeps sending placating reply-emails to me, but they are not actually doing anything. I'm at the point where December 25, I'm invoking VISA's customer protection against Airportag. - - - This order has been a nightmare since day one, and Airportag has been passive and ever so slightly shifty all along. They don't acknowledge the very real problems nor act on them actively or pro-actively. Moreover, it feels like they don't really serve me, their paying customer, or my rights as a customer. Nor do they manage or heed their postal carrier. This is a pattern you see in many reviews here on Trustpilot when Airportag orders go wrong - and they do all too often.
Reply from AirportagDec 23, 2021
Hi Lee, Thanks for your review, it helps us to improve our service. Please note that your order was placed on December 2. After receiving your contact on December 6, our Customer Service department has been able to expedite your tags production and shipping, and it was shipped on the same day. Within our time frame of 4 to 6 business days, as you can see below: https://support.airportag.com/article/38-when-will-it-be-shipped We also want to state that all communication and information passed by our Customer Service department was taken directly from the carrier's official web page. Your item is shown as processed on an international distribution center, which means it was sent abroad on December 10. Sometimes carriers don't keep their trackings updated, and we have to wait a bit more before proceeding with any further action. As it happened with the production, your package is still in our shipping timeframe, as you can see below: https://support.airportag.com/article/33-order-delivery We also like to reinforce that our Customer Service department has always replied to your e-mails with cordiality providing you feedbacks even if the reply was not the one you wanted. We will continue to give you the support you need until we fulfill your order or provide you with a full refund. Have a happy holiday!
John P.
These are high quality, durable tee-shirts with strong, clear image application that will stand up for a long time with careful and proper care while wearing and laundering. The person who received these took them both to the airport with him on his very next flight and showed his whole crew. He called me because so many people wanted to know where I bought them so they could buy their own.
Reply from AirportagDec 22, 2021
Hi John, Thank you for your review. We are glad to know that our product has achieved your expectations. :) Happy holidays!
Dilshad M.
Ordered my goods on 2nd December. All pieces of my order were splitted into 3 parts (3rd part still is not ready, simple cap). All shipments are still at origin point after 3 weeks after purchasing. Tracking system doesnt tell any information about delivery time. Huge disappointment and regret. Why cant you offer higher delivery cost but with reliable worldwide know courier company?
Reply from AirportagDec 21, 2021
Hi Dilsha, Thanks for your review! Please allow me to explain that we have sent your order in three packages because we use different warehouses to produce the items you bought. To expedite the shipment, we send the parcels while the order is being fulfilled. I verified, and all of your items have been sent abroad. By an error in our system, the tracking number has not been automatically updated. Still, our CS department solved this issue. Now all the parcels are in the process of being cleared by customs and them delivered. Please note that you are still within our timeframe for international deliveries, as you can see in the link below. https://support.airportag.com/article/33-order-delivery As always, our Customer Service department will be always at your service to continue helping you until we fulfill your order.
Neal T. A.
I absolutely love Airportag, its products, and its customer service! They have amazing high quality products at amazing prices. They carry unique products that I cannot find anywhere else online! I will continue to be a repeat customer.
Reply from AirportagDec 14, 2021
Hi Neal, Thanks for your kind review. We highly appreciate it! We love to have you as a customer and hope to see you soon back at our online shop. :)
RadkaH
I have bought from Airportag on several occasions and had a great experience every single time. There was a mix up with my last order and wrong type of tote bad was sent, customer service took care of this issue promptly and courteously. Their products are well made and are holding up great. My teenage daughter put their backpack to ultimate test. Carrying all of her school and art supplies (no lockers at her school) for three years, pack always being full to the point of not being able to zip it up, quite heavy, too - and it’s still here, in good shape and being used by me after she left for college this year. I highly recommend this company.
Reply from AirportagDec 8, 2021
Hi there, Thank you for your kind words. We strive at all times to provide a high-quality service to our customers. Our Customer Service is always available to help our clients, and we are glad that they could help you. You are a valuable customer to us, and we hope to see you soon at our online shop. Happy holidays!
