Great
Based on 74 reviews
Air Sanctuary4.3Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Air Sanctuary is a family-owned and operated small business. We were founded on the belief that everyone deserves the benefits and opportunity to create a comfortable indoor environment. We are dedicated to and motivated by helping our customers create spaces where they can feel healthy and at ease - be it at home, work, or improving the air quality or conditioning a commercial or industrial setting. Accessibity and affordability are very important to Air Sanctuary - we are committed to keeping our prices as low as possible. We provide various financing and payment plan options for our customers to fulfill our promise to affordability.Air Sanctuary is the premiere online retailer for your indoor air quality and heating and air conditioning needs. We provide a wide range of products from: air purifiers and air scrubbers, to ductless mini-splits and central air conditioning systems, to dehumidifiers and other water restoration products and solutions, plus much more to meet your needs.We pride ourselves on the service and knowledge we provide to our customers. Our priority is always the customer and it is our goal to make your purchase experience as seamless and headache-free as possible.Do not hesitate to contact us with any questions about products or concerns about your order. We are more than happy to help any way that we can.
Air Sanctuary (airsanctuary.com) has 74 customer reviews on Folks Told, with an average rating of 4.3 out of 5.
74 approved reviews, newest moderated first
Todd C.
Installed 3 days ago and is working great.
Reply from Air SanctuarySep 9, 2022
Todd, we're so glad to hear your system is working well. Thanks for leaving a review. Please do not hesitate to contact us with anything else in the future. Thank you for choosing Air Sanctuary.
Jay H.
Tech was helpful. Price was in the ballpark with others. Someone actually answered the phone when I called without waiting on hold for 30 minutes. Only 4 stars because veterans discount was only 2% when most companies offer 5% or better. I will call with any questions during installation.
Reply from Air SanctuaryAug 24, 2022
Hi Jay, thank you for taking the time to review our services. As a small business we do our best to keep our prices low and competitive and do not not charge shipping or sales tax (except in WY). This choice cuts into our margins and is why we could not offer a higher discount at this time. We hope you can understand. Thank you for choosing Air Sanctuary!
Jack T.
Great price and excellent service! They stand behind their product and follow through to make sure you are satisfied!
Reply from Air SanctuaryAug 22, 2022
Hi Jack, thanks so much for taking the time to review Air Sanctuary and for supporting our small business. We appreciate your review and will be here should you need anything from us in the future.
Carl H.
Had several questions and they were all answered
Reply from Air SanctuaryAug 22, 2022
We were happy to help, Carl! Please do not hesitate to contact us with anything you need in the future. Take care!
Jason H.
Fast and Friendly service. Looking forward to getting our new machines!
Reply from Air SanctuaryAug 22, 2022
Thanks so much for taking the time to review us, Jason. We appreciate your support of our small business. Please do not hesitate to reach out if there is anything else you need.
ken W.
They call when I was missing my tracking information
Reply from Air SanctuaryJul 20, 2022
Hi Ken, current processing times are 2 to 5 business days, with the potential to take longer in some circumstances. You placed your order on Monday morning (07/18), so we should have tracking by end of week, if not sooner. Thanks for your patience and understanding, and for choosing Air Sanctuary.
Willie P.
My order was confirmed 06/23)22 yet I have no idea when I will receive it.poor service
Reply from Air SanctuaryJul 2, 2022
Hi Willie, we apologize for the extended delay. The unit you originally purchased on 06/23 was out of stock, so we provided an alternative on 06/24 (Friday) and did not receive approval to update the order from you until Friday night. The warehouse is closed on weekends, so the order started processing on Monday. Currently, during high season the processing time takes 3 to 5 business days, with the potential to take longer in some circumstances. We provided tracking and sent you a shipping confirmation email on 06/28. Unfortunately, it looks like the shipping carrier was delayed in picking up the order. Again, we apologize for the delay and appreciate your understanding and patience. Thank you for choosing Air Sanctuary.
Robert M.
Absolutely best experience. Havnt installed yet but the sales end was top notch. Highly recommend
Reply from Air SanctuaryJul 2, 2022
Thank you so much for the kind review, Robert. We really appreciate you taking the time to post it. Take care, and be sure to contact us should you need anything.
