AJ MadisonReviews of ajmadison.com

My complaint is not so much with AJ Madison but with the Samsung refrigerators they sell. I bought a French door that is now out of warranty and has water/ice constantly under the crisper drawers. This is a KNOWN ISSUE with this refrigerator, and Samsung has a class action lawsuit based on this and other issues. Think twice before buying one or you will regret it.

Wow, I'm surprised about all the bad reviews. We had a decent experience. I think with these guys: you want to call and get an actual sales person and buy through them. I liked that I had a specialist I could actually talk to and who helped us figure out what to buy. And John Pereira was really amazing - so much knowledge! I also like the fact that there is a showroom that's not crazy with people where you can see what everything looks like and again talk to actual specialists. We also were able to get a pretty good deal for our purchase (you really want to discuss pricing with salespeople - not just buy at prices on the site). We did have some hiccups with delivery and installation. Even though we ordered special installation they did not have the tools that were needed. I can't remember all of these details but I think it took at least two attempts to deliver our stove and two attempts to deliver and install our microwave and all the time I was worried they'd crack our backsplash marble. But they did not. And the Bosch stove and over-the-stove microwave are pretty good. We will need a dishwasher soon and I will be buying it at AJ.

Poor customer service. Passes everything to the vendor. I purchased a stainless steel built in refrigerator vs. panel ready refrigerator from them and it was misclassified. It was not only panel ready but basically I had to assemble the refrigerator. Aj Madison played dumb and refused to try to even attempt to rectify. I’m considering a class action lawsuit if nothing else, to warn consumers. They are worse than a drop ship company. A drop shipper would at least intervene on the consumer end.

Aj Madison saved a day for us! We had a dilemma with another company (Ferguson), they sent us Miele appliances with rats poop inside and appliances smelled like pee. Once the pee is there, you cant make it go away. After fighting with them for 4 months, they replaced us with broken/damaged/used appliances even though we paid money for new. They told us these models can’t be found in the whole USA that they were replaced by newer models (lied). We got our money back, but since our cabinets are custom, we needed exact models. I never bought appliances straight from internet, but we had no option. There were 2 companies offering them, Aj Madison and Appliances Connections. Based on the “good” reviews from google and other sites, we called the Appliances Connections. A sales person told me neither were in stock and just hanged up the phone..what? Their site showed in stock. So I called AJ Madison (the website with bunch 1 star reviews from many sites) and salesperson David picked up, told me both are in stock and they had one over 40+ in stock and another 20+ in stock. Ferguson told us nowhere in US (ya right). I asked David 3 times about model number and that they are brand new because I couldn’t believe, it was our lucky day. 3 weeks later, we received both Miele appliances brand new, not a single scratch. From NY to WA state. One of the other things I loved about my AJ Madison is that they kept us informed about whereabouts and status of our order through email. Every step! (with Ferguson we had to keep emailing salesperson every month for 7 months asking where is it). So, I just wanted to say, don’t always believe those bad reviews on sites about companies. Thank you AJ Madison and thank you David for excellent customer support!

Bait and switch. My order for a washer and dryer went through. The next day they emailed asking me to call and informed me the models I ordered are not in stock. It's made worse by the fact that Consumer Reports, which is an old trusted nonprofit that tests the quality of products, said in its list of buying vendor options that AJ ships free. They do not: $200. I waited on the phone until I received the email stating they'd cancelled the order. My credit union was willing to clear the funds because AJMadison customer service gave me the transaction # -- so customer service was good. But I question the company's integrity allowing someone to finalize an order for items that are out of stock and then trying to get me to buy something else.

I ordered a Miele washer and dryer, washer arrived with transit bolt bent. I can't use the machine because I can't get the transit bolt out. Guess what happened when I contacted AJ Madison? (Immediately BTW after the men who delivered left) The same customer service as all the other 1-star reviews. I was told they would "try" to get someone out to fix it, or send a new unit. BUT had to wait for Miele or whomever else to approve it. 3 weeks later, here I wait with no washer. Follow-up emails I send get zero responses, not even an update. And to boot, I'm a pro account holder! Absolutely the worst customer service. Certainly will not be recommending to clients or anyone else in the future.

Another awful review of AJ Madison. I should have read the others and took warning. DO NOT PURCHASE from AJ MADISON THEY ARE A SCAM. They sell you damaged product, lie about installation, overcharge, ignore you when your damaged appliance package over 10k is not functional. They send out sub par installers who leave your fridge leaking, stove out of level, dishwasher full of gaps and they stole and took back a piece of the trim kit that was supposed to be installed with the dish washer. When I turned on the oven, my home filled with smoke. Some say this is normal but when I called AJ Madison, they said “they don’t know and that doesn’t sound normal.” The left most stove knob is also non functional and I’m supposed to simply sit with this appliance. I requested an immediate swap and they said “well once it’s installed we can’t remove” when they did not even install the stove properly? They pass the buck and tell you (once you finally speak to a manager - I’m working with Johanna) that you need to reach out to GE for them to fix a brand new faulty appliance. I feel that they are wasting my time and running in circles and they will not fix their wrongs or the fact they delivered and half installed broken damaged and possibly refurbished appliances. Their practices are absurd. They do not take responsibility. This is all a complete scam. The serial numbers on the appliances do not work for rebates. This company will steal your money, and it will take headaches and stress to get it back. Be warned. And before you reply, AJ Madison, with some silly “I’m so sorry you’re disappointed “ bull, reach out to ME via the channels and emails we have been communicating on. Order #162831375 I will be filing a formal complaint with the BBB as well and will update this review with what arises.

Terrible. A class action lawsuit needs to be levied against this unscrupulous company. Read reviews on BBB. Read my reviews on LinkedIn.